Children's home run by Safe Haven Adolescent Care Group Limited

Inspection report for children's home: 2645897 1 Registered provider: Safe Haven Adolescent Care Group Ltd Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home is owned and operated by a private provider. The home is registered to provide care for one child with social and emotional difficulties.

p.1

Information about this children’s home

The home is led by a registered manager.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

outstanding

How well children and young people are helped and protected outstanding

p.1

outstanding

The effectiveness of leaders and managers outstanding

p.1

outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

p.1

outstanding

Date of last inspection: 20 September 2022

p.1

outstanding

Overall judgement at last inspection: good

p.1

outstanding

Enforcement action since last inspection: none Inspection report for children's home: 2645897 2

p.1

Inspection date Inspection type Inspection judgement

20/09/2022 Full Good Inspection report for children's home: 2645897 3

p.2

outstanding

The care that staff provide to the child living in the home is outstanding. The staff have a can-do approach which helps children to achieve their full potential. One staff member said, ‘If my child for whatever reason needed to come into a care placement, I would fight for it to be a Safe Haven home, as I truly believe that every child that passes through our door is given the best possible opportunities to succeed in life.’

p.3

outstanding

The home is warm and welcoming. The child’s bedroom is highly personalised and shows that staff encourage and support the child to express their creativity and individuality and truly make their room their own.

p.3

outstanding

The child has made exceptional educational progress. Before moving to the home, their education had been disrupted and they had been reluctant to re-engage in education. Staff listened to the child’s wishes, strongly advocated for them and worked well with external agencies. As a result, a bespoke, full-time package of education was identified, which the child has fully engaged with. Staff have been aspirational for the child. When other professionals doubted the child’s educational abilities, staff challenged this, resulting in the child sitting GCSE exams. The belief that the staff have shown in the child is remarkable. The child now has dreams about their future, when previously they thought they did not have a future ahead of them.

p.3

outstanding

The child has flourished because of the care provided by the staff. Staff are resourceful. They sought input from several agencies to support the child to explore their identity. The understanding and empathy that staff display allows the child to feel comfortable about themselves and proud of who they are.

p.3

outstanding

The staff are proactive in seeking out new and exciting opportunities and experiences for the child. Consequently, the child accesses a wide range of enriching activities on a regular basis. Over time, the child’s confidence and emotional resilience have grown significantly.

p.3

outstanding

A real area of strength in the home is how the child’s voice is listened to and acted on. This ranges from meeting their daily needs, such as menu choices, to long-term care planning. The staff have gone above and beyond to enable the child to have the same opportunities as their peers. In one example, when the child requested a ‘prom night’, staff arranged this and the child and all staff attended. A further example is the staff arranging for the child’s mother and sister to visit the home as a surprise for the child. This highlights how staff are always trying to create special memories for the child and show them that they are truly cared about. Inspection report for children's home: 2645897 4

p.3

outstanding

The staff use a therapeutic approach to caring for the child. They are calm, considered and thoughtful in their support. Staff adapt their practice according to how the child presents. For example, when the child locked themselves in the bathroom, staff sat outside. The child used text messages to talk with staff and they responded via text, knowing that the child was finding it difficult to talk. Staff supported the child to the point where they felt cared about and safe, resulting in them unlocking the door.

p.4

outstanding

Risk assessments, which are implemented by staff, and care planning records are comprehensive, clear and up to date. Plans outline the needs of the child and the approaches staff should take to meet them. It is evident that staff know the child exceptionally well. The child’s needs are at the forefront of everyday practice and staff keep the child as safe as possible.

p.4

outstanding

When the child first came to live in the home, they regularly went missing. The staff responded and followed the correct processes to ensure the child’s safe return home. Over time, as the child began to build positive relationships with staff and trust them, they started to feel safe and the incidents of going missing significantly reduced. Now the child seeks out staff to talk with and explore their worries rather than go missing. This is exceptional progress.

p.4

outstanding

Incidents of self-harm have also reduced since the child settled into the home. This is because staff are very attuned to the child’s emotional presentation. They keenly observe them and are curious if they see a change in presentation. Staff recognise that the child often feels rejected and that no-one cares about them. They offer praise and positive feedback all the time to reinforce that they are cared about. This adds to the child feeling safe and reduces the need for them to harm themselves.

p.4

outstanding

The manager and staff have helped the child rebuild some important family relationships. Through effective partnership working between the manager, staff and a parent, including regular and effective communication and information-sharing, the child is supported to remain safe.

p.4

The effectiveness of leaders and managers: outstanding

The manager is experienced, confident and inspirational. She leads by example. Her enthusiasm and commitment to making a difference to children’s lives cascades through the staff team.

p.4

The effectiveness of leaders and managers: outstanding

The manager has high aspirations for the child. She said, ‘There isn’t any hurdle that I wouldn’t break down in order to advocate for our child.’ The staff follow this lead. The manager and staff are solution-focused and this has led to them providing exceptional care to the child. The staff team communicate well. They provide consistent boundaries and routines for the child. The overall care provided has enabled the child to flourish in this home. Inspection report for children's home: 2645897 5 Staff speak with great warmth about the child and have described feeling ‘privileged’ to care and support them. Staff feel well supported and valued by their manager. One member of staff said about the manager, ‘She goes above and beyond for our child and for us.’ External professionals also hold the manager and staff in high regard, with one professional saying that the support provided to the child ‘has really been outstanding’, resulting in the child’s progress exceeding expectations.

p.4

The effectiveness of leaders and managers: outstanding

Staff receive regular good-quality supervision which gives them the opportunity to reflect on their practice and learning needs. Regular team meetings are purposeful and focus on ensuring that the staff consistently meet the child’s needs. The manager advocates for her staff to continually develop their skills and knowledge. This helps ensure that the child receives the best care possible.

p.5

The effectiveness of leaders and managers: outstanding

The manager has effective monitoring systems in place. Through these systems, she has direct oversight of all the work undertaken in the home. The manager is always keen to improve the practice in the home and uses audits and feedback to continually seek to improve the service and the child’s experiences.

p.5

The effectiveness of leaders and managers: outstanding

Partnership working is strong. The manager works closely with external agencies and family members to ensure that everyone is working in the best interests of the child. Feedback from professionals and family members is unanimously positive. A parents said about the support provided to her child by the staff, ‘They have done things I couldn’t do, getting them to go to school and getting a college place for September. It is amazing and my child loves being there.’

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2645897 6

p.5

Children’s home details

Registered provider: Safe Haven Adolescent Care Group Ltd

p.6

Children’s home details

Registered provider address: 2 Whiting Street, Sheffield S8 9QR

p.6

Children’s home details

Responsible individual: Christie-Lauren O’Connor

p.6

Inspector

Lizette Watts, Social Care Inspector Inspection report for children's home: 2645897 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.6

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.7

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.7