Children's home run by Consistent Quality Support Limited

Inspection report for children's home: 2570084 1 Registered provider: Consistent Quality Support Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It provides care for one child who needs support to manage their emotional, social and behavioural needs. The home can also provide care to children with a learning disability.

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Information about this children’s home

At the time of this inspection, one child was living in the home.

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Information about this children’s home

The home has a suitably qualified registered manager.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2570084 2

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Inspection date Inspection type Inspection judgement

15/06/2022 Full Good 02/02/2022 Full Requires improvement to be good Inspection report for children's home: 2570084 3

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Overall experiences and progress of children and young people: good

The child has good relationships with staff and enjoys spending time with them. Staff provide the child with care, affection and praise. The child goes to staff for comfort, such as a hug. The child enjoys the personalised play activities in the garden.

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Overall experiences and progress of children and young people: good

With the support of the child’s family, staff advocated for the child to move to a different education provision. The child now attends their new school full time and looks forward to seeing their peers in class. Staff support the child with learning outside school, such as spelling and life skills. The child is excited to have made friends and attends the summer holiday club.

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Overall experiences and progress of children and young people: good

Staff have a good understanding of the child’s health. They have supported the child to understand the importance of oral hygiene. Staff have created an environment where the child feels able to explore their emotions. This has supported the child to build on their emotional well-being and self-regulation.

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Overall experiences and progress of children and young people: good

Staff supported a child previously living at the home to explore their gender identity. They worked with specialist agencies to ensure they had the knowledge to support the child appropriately. When it was time for the child to move to their new home, staff advocated for this to be done at the child’s pace. This resulted in a successful move for the child.

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How well children and young people are helped and protected: good

Staff set clear and consistent boundaries which are appropriate for the age and needs of the child. Staff recognise how to de-escalate situations in a fun and playful way. Physical intervention is only used minimally, and as a last resort. Following any behavioural incidents, the child is spoken to in an age-appropriate way and their feelings are explored.

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How well children and young people are helped and protected: good

Staff have the appropriate training to keep the child safe. They have worked with the fire service to make learning about risks fun for the child. The child enjoyed sitting in a fire engine and now enjoys fire drills at home. In one fire drill, the child was able to evacuate the home in 21 seconds, which made them proud.

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How well children and young people are helped and protected: good

Staff ensure that risk assessments are kept up to date so that new members of staff know how to best support the child. The risk assessments highlight children’s communication through their behaviour and give clear practice guidance. Staff try and view situations from the child’s perspective. This supports them to think of the response the child may require. Inspection report for children's home: 2570084 4 Since the last inspection there have been improvements in recruitment practice and staff now receive debriefs following any physical intervention. Requirements previously made in relation to both issues are therefore met.

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The effectiveness of leaders and managers: good

The manager is experienced and passionate about the care of the child. The child actively seeks out the manager to play with or to talk to. The manager ensures that the child is kept stimulated through regular activities.

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The effectiveness of leaders and managers: good

The manager was unable to provide a clear outcome for a complaint. This hinders the team taking learning from it for future practice. Regular practice development takes place in team meetings. Audits help inform the agenda for learning at team meetings. Team meetings and the records kept are of a high quality.

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The effectiveness of leaders and managers: good

The manager is actively seeking to recruit more staff. She ensures there are appropriate staffing levels each day, but this means senior members of the company are regularly working shifts. There have been a high number of staff changes, which creates instability for the child. New members of staff have formed positive relationships with the child. One new staff member’s bond with the child has been described as ‘outstanding’ by the child’s mother, who said her child ‘absolutely loves him’.

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The effectiveness of leaders and managers: good

The manager does not have an established workforce development plan. Although supervisions are held regularly, new members of staff do not receive supervision until they have worked for a month. This could result in them not receiving the appropriate formal support. Supervision records would benefit from increased detail about reflective practice discussion and well-being support for staff. The manager ensures that staff are recruited safely. Inspection report for children's home: 2570084 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(e)(h))

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Requirement Due date

This specifically relates to ensuring that the staff team provides continuity of care for the child, supported by a strong workforce development plan. It also relates to the manager ensuring that any complaints have clear outcomes and that learning from these is shared with the relevant people. 21 September

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Recommendations

 The registered person should have systems in place so that all staff, including the manager, receive supervision of their practice from an appropriately qualified and Inspection report for children's home: 2570084 6 experienced professional, which allows them to reflect on their practice and the needs of the children assigned to their care. (‘Guide to the Children’s Home Regulations, including the quality standards’, page 61, paragraph 13.2)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2570084 7

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Children’s home details

Registered provider: Consistent Quality Support Ltd

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Children’s home details

Registered provider address: Unit C1, Mill 1, The Business Park, Pleasley Vale, Mansfield NG19 8RL

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Inspector

Ellen Monk, Social Care Inspector Inspection report for children's home: 2570084 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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