Children's home run by What's Out There Limited

Inspection report for children’s home: SC465120 1 SC465120 Registered provider: What’s Out There Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It provides care for up to three children. At the time of this inspection, two children were living at the home.

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Information about this children’s home

The manager has been registered with Ofsted since October 2020.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: requires improvement to be good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report for children’s home: SC465120 2

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Inspection date Inspection type Inspection judgement

02/08/2022 Full Requires improvement to be good 18/05/2021 Full Good 11/09/2019 Full Requires improvement to be good 19/12/2018 Interim Improved effectiveness Inspection report for children’s home: SC465120 3

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improvement to be good

The home is spacious, well maintained and furnished in a homely way. There is also a large garden area, which provides space for children to enjoy the outdoors. However, there are too many locked doors within the home, with no clear rationale for this. Additionally, knives, matches and anything deemed hazardous are locked away, despite the risk to children not being assessed. This is an institutional approach and does not help children to develop the skills they need in later life.

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improvement to be good

Children experience a great deal of nurturing care. They enjoy time with carers and were seen to be very excited to see a senior member of staff arrive. They waited by his car for a hug, both when he arrived and left the home.

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improvement to be good

One child told the inspector that she wants to stay at the home until she is 18. This was not the original plan, although care planning has evolved in line with their wishes and best interests. The child can stay at the home until they are 18.

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improvement to be good

Both children who live at the home are fully engaged in college and are achieving. They are also enjoying vocational placements; one child greatly enjoys working on a farm, and another works at a local nursery.

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improvement to be good

Three children have moved out in an unplanned way since the previous inspection.. This has not been a positive outcome for them and is a repeat issue from the previous full inspection.

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How well children and young people are helped and protected: good

One child has been well supported to reduce instances of them going missing from home. On several occasions, due to increased support, incidents of children going missing from home have been prevented. This was due to early intervention and nurture from carers. Carers also act effectively to locate the child and bring them home when they do go missing.

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How well children and young people are helped and protected: good

Staff provide children with good support to help them to improve their emotional health and well-being. One child has made significant progress in this area resulting in risks to them reducing. . This child is happy living in the home and benefits from strong relationships with carers.

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How well children and young people are helped and protected: good

Children’s behaviour management plans are clear for carers to follow. Staff follow these plans and ensure safeguards are in place and effective. Records about any concerning behaviours are detailed, and management oversight is clear.

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How well children and young people are helped and protected: good

One child benefitted from staff continuing to support them for several months after they moved on in an unplanned way. While the decision for the child to move on Inspection report for children’s home: SC465120 4 was not in line with their long term plan, the support staff continued to provide has contributed to them settling to live back with their parent.

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How well children and young people are helped and protected: good

When allegations of harm have been made, managers and staff handle these effectively. Concerns are escalated to statutory agencies in line with the safeguarding protocol.

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good

The registered manager has good oversight of the home. She knows children well and strongly advocates for them. Carers feel well supported by the registered manager. They feel that supervision sessions are supportive and reflective. This helps to promote good practice.

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good

The manager uses review and monitoring systems to help support the development of the home well. Safer recruitment practice is followed. . Three team members left the home in quick succession. However, staffing is now stable, with only one vacancy to recruit to.

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good

Managers have not taken learning from the three occurrences when children left the home earlier than planned. This does not help to strengthen the process when new children move into the home to prevent repeating this outcome.

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good

Children’s case records contain emotive terminology that is not child-centred. Children are also not involved in the compiling of care planning documents. This prevents them from being fully involved in the decision-making process about their lives. Inspection report for children’s home: SC465120 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who— understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential. In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

meet the needs of each child. (Regulation 6 (1)(a)(b) (2)(c)(i))

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Requirement Due date

In particular, restrictions in the home, such as several locked doors and the locking away of items such as knives and matches, should have a clear rationale in line with children's needs . . 30 August 2023

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home; 30 August 2023 Inspection report for children’s home: SC465120 6 demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

feedback on the experiences of children, including complaints received. (Regulation 13 (1)(a)(b) (2)(f)(g)(ii))

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Requirement Due date

In particular, learning from unplanned endings must be taken to help reduce the further risk of this happening for children.

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Recommendations

 The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective and clear recording. Staff should record information on individual children in a non-stigmatising way that distinguishes between fact, opinion and third-party information. Information about the child must always be recorded in a way that will be helpful to the child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)  The registered person should ensure that children are actively encouraged to read their records and add further information to them. They should be regularly reminded of their rights to see information kept about them and be given information about how they might be supported to access their records in later life. (‘Guide to the Children’s Homes Regulations, including the quality standards’,

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC465120 7

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Children’s home details

Registered provider: What’s Out There Limited

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Children’s home details

Registered provider address: 16 Marling House, Trinity Way, Minehead, Somerset TA24 6GW

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Inspectors

Polly Soper, Regulatory Inspection Manager Hazel Bailey, Social Care Inspector Inspection report for children’s home: SC465120 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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