Children's Home run by Care Haven (UK) Limited in Stockport

Inspection report for children’s home - monitoring visit: SC065374 1 SC065374 Registered provider: Care Haven (UK) Limited

p.1

Inspected under the social care common inspection framework

p.1

Information about this children’s home

This private children’s home provides care for up to five children. The home’s statement of purpose states that children living in this home may have a range of social and emotional difficulties.

p.1

Information about this children’s home

The manager registered in May 2023. However, she has submitted her resignation and is due to leave her role at the end of July 2023. Recruitment is underway to appoint a new manager.

p.1

Information about this children’s home

The home is currently suspended and, consequently, there were no children living in the home at the time of the visit.

p.1

This monitoring visit

During a full inspection on 31 May 2023 and 1 June 2023, Ofsted judged the home to be inadequate. Serious shortfalls were identified in relation to safeguarding practices, care planning and the leadership and management of the home. Ofsted took immediate action to suspend the registration of the children’s home under section 14A of the Care Standards Act. Three compliance notices were also served under regulation 12, the protection of children, regulation 13, leadership and management, and regulation 14, care planning.

p.1

This monitoring visit

During this monitoring visit, inspectors found that the provider has acted to meet many of the steps in the compliance notices served under regulation 12 and regulation 13. However, some steps have not been appropriately actioned and the compliance notices are not met. Some staff have not yet undertaken training to enable them to care for and keep children safe. This includes training in substance misuse, ligature removal, missing from care, county lines, criminal exploitation, risk management, safer caring and attachment. A further compliance notice under Inspection report for children’s home - monitoring visit: SC065374 2 regulation 12, has been served. Inspectors found that the provider has taken action to meet the compliance notice under regulation 14.

p.1

This monitoring visit

Allegations raised by children and professionals since the last inspection have been swiftly responded to by senior managers. Internal investigations have been conducted when appropriate. Suitable action has been taken to address poor staff practice and revisit staff knowledge in relation to safer caring and safe allegation management. A safe allegation management induction manual and an allegation checklist have been implemented for managers to ensure that they follow safe procedures and liaise regularly with the relevant safeguarding professionals.

p.2

This monitoring visit

There is a clearer process for assessing children’s needs and behaviours prior to their admission to the home, to assess whether they can live with one another safely. A new impact risk assessment identifies strategies to manage children’s risk behaviours and reduce the impact on other children living in the home. A training manual has been devised to guide managers through the stages of children’s admissions to the home and to help them to effectively risk assess children living together.

p.2

This monitoring visit

There are now more-robust systems in place to ensure that there is regular monitoring of restraint records by leaders and managers. This includes monthly checks by the manager and senior manager. A manager’s checklist for the monitoring of each recorded restraint has been improved. This is to ensure that the restraint record is clear, evaluated appropriately by the manager, and in line with a new training manual.

p.2

This monitoring visit

Children’s missing-from-home protocols have been reviewed and changes made to make them more effective. They now provide staff with the guidance they require to follow procedures consistently should children leave the home without permission, such as the timescale for reporting children as missing from the home to the police.

p.2

This monitoring visit

As a result of some staff leaving their roles, there are not enough trained and experienced staff in place to be able to admit children to the home. There are vacancies in the staff team, including positions for a senior worker, a deputy manager role, and additional residential care workers. Senior managers have begun their recruitment process to fill these positions.

p.2

This monitoring visit

The monitoring of the safety and the cleanliness of the home has improved. Senior managers have introduced daily and monthly checks to be undertaken by the manager to ensure that any hazards are identified without delay and action taken to resolve any concerns. A senior manager visits the home monthly to provide an extra layer of scrutiny in relation to the standard of the home environment and external grounds. The home is currently being refurbished and redecorated. An action plan of work has been agreed by senior managers and is in the process of being carried out.

p.2

This monitoring visit

The registration of the home remains suspended. The remaining areas of concern raised at the full inspection were not looked at during this visit. Therefore, they remain requirements until the home’s next inspection. Inspection report for children’s home - monitoring visit: SC065374 3

p.2

Recent inspection history

Inspection date Inspection type Inspection judgement 31/05/2023 Full Inadequate 20/09/2022 Full Requires improvement to be good 22/06/2022 Full Inadequate 02/11/2021 Full Good Inspection report for children’s home - monitoring visit: SC065374 4

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

p.4

Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

p.4

Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

p.4

Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.4

Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

p.4

Requirement Due date

enable each child to participate in the daily life of the home. (Regulation 6 (1)(a)(b) (2)(c)(i)(ii))

p.4

Requirement Due date

Specifically, the registered person must ensure that the home is clean and tidy, and is decorated and furnished to a high standard throughout. 20 July 2023

p.4

Requirement Due date

The health and well-being standard is that—

p.4

Requirement Due date

the health and well-being needs of children are met;

p.4

Requirement Due date

children receive advice, services and support in relation to their health and well-being; and

p.4

Requirement Due date

children are helped to lead healthy lifestyles.

p.4

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

p.4

Requirement Due date

that staff help each child to— 20 July 2023 Inspection report for children’s home - monitoring visit: SC065374 5 achieve the health and well-being outcomes that are recorded in the child’s relevant plans;

p.4

Requirement Due date

understand the child’s health and well-being needs and the options that are available in relation to the child’s health and well-being, in a way that is appropriate to the child’s age and understanding;

p.5

Requirement Due date

that each child has access to such dental, medical, nursing, psychiatric and psychological advice, treatment and other services as the child may require. (Regulation 10 (1)(a)(b)(c) (2)(a)(i)(ii)(c))

p.5

Requirement Due date

Specifically, the registered person must ensure that support is provided to children in respect of any health condition, and that medical advice is appropriately sought.

p.5

Requirement Due date

*The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

p.5

Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm. (Regulation 12 (1) (2)(a)(iii))

p.5

Requirement Due date

Specifically, the registered person must ensure that staff complete relevant training to meet children’s individual needs, including attachment, substance misuse, ligature removal, missing from care, county lines, criminal exploitation, risk management and safer caring training. 13 August 2023

p.5

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

p.5

Requirement Due date

helps children aspire to fulfil their potential; and

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to— 13 August 2023 Inspection report for children’s home - monitoring visit: SC065374 6 ensure that the home has sufficient staff to provide care for each child. (Regulation 13 (1)(a)(b) (2)(d))

p.5

Requirement Due date

If the registered provider is an organisation, the organisation must ensure that the responsible individual undertakes such continuing professional development as is necessary to ensure that the responsible individual has the skills needed for supervising the management of the home. (Regulation 29 (2)) 20 July 2023

p.6

Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

p.6

Requirement Due date

the date, time and location of the use of the measure;

p.6

Requirement Due date

a description of the measure and its duration;

p.6

Requirement Due date

the effectiveness and any consequences of the use of the measure; and

p.6

Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")—

p.6

Requirement Due date

has spoken to the user about the measure; and

p.6

Requirement Due date

has signed the record to confirm it is accurate; and

p.6

Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(iii)(iv)(vii)(b)(i)(ii)(c)) 20 July 2023

p.6

Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

p.6

Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation;

p.6

Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

p.6

Requirement Due date

there is an allegation of abuse against the home or a person working there; 20 July 2023 Inspection report for children’s home - monitoring visit: SC065374 7 a child protection enquiry involving a child —

p.6

Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry); or

p.7

Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(a)(b)(c)(d)(i)(ii)(e))

p.7

Requirement Due date

When the independent person is carrying out a visit, the registered person must help the independent person—

p.7

Requirement Due date

if they consent, to interview in private such of the children, their parents, relatives and persons working at the home as the independent person requires. (Regulation 44 (2)(a)) 20 July 2023

p.7

Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

p.7

Requirement Due date

the quality of care provided for children;

p.7

Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it.

p.7

Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (2)(a)(b) (5)) 20 July 2023

p.7

Requirement Due date

*These requirements are subject of a compliance notice.

p.7

Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

p.7

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC065374 8

p.7

Children’s home details

Registered provider: Care Haven (UK) Limited

p.8

Children’s home details

Registered provider address: Westminster House, 10 Westminster Road, Macclesfield, Cheshire SK10 1BX

p.8

Children’s home details

Responsible individual: Patricia Swallow

p.8

Inspectors

Cheryl Field, Social Care Inspector Alexandra Pearson, Social Care Inspector Inspection report for children’s home - monitoring visit: SC065374 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children who are looked after, safeguarding and child protection.

p.8

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9