Children's home run by Roxwell Care Ilford Limited

Inspection report for children’s home – monitoring visit: 2684147 1 Registered provider: Roxwell Care Ilford Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This privately run home provides care for up to four children with learning difficulties.

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Information about this children’s home

The home was registered with Ofsted on 15 October 2022. The manager of the home resigned on 17 January 2023 and there is currently no manager.

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Information about this children’s home

There was one child living in the home at the time of this monitoring visit.

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This monitoring visit

This monitoring visit was undertaken to address specific concerns received by Ofsted about the provider. This visit involved the inspectors reviewing documents such as incident reports, children’s individual daily logs, children’s risk assessments and care plans, and the staffing rota.

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This monitoring visit

The inspectors held discussions with the responsible individual, the operations manager and two members of staff. Telephone conversations were held with the child’s social worker. Email contact took place with the involved local authority designated officer.

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This monitoring visit

Recording shortfalls undermine safeguarding practice in the home. Records of significant incidents do not always include information about what happened, if the child sustained an injury, or what action staff took. Furthermore, on some occasions, when police have been present, it is not clear who contacted them. There are discrepancies between the staff rota and the actual staff who have worked in the home. Additionally, there is no signing-in book to determine which staff have been present in the home. These recording errors undermine safeguarding practice and management oversight. Inspection report for children’s home – monitoring visit: 2684147 2 Staff practice is inconsistent and does not follow the child’s care plan. For example, the child has been able to access a set of keys, despite a clear care plan and risk assessment stating that keys should be kept locked away. There is poor management oversight of these incidents and no learning identified for staff.

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This monitoring visit

Risk assessments do not cover all known areas of the child’s risks and behaviours. This limits the staff’s understanding of the child’s needs, how to respond during incidents and how to safeguard the child effectively.

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This monitoring visit

The use of closed-circuit television (CCTV) in the home is not necessary and proportionate. CCTV is not used to safeguard and promote the welfare of children. Leaders and managers state that CCTV is used to help them to manage allegations. Furthermore, the child’s risk assessment and care plan do not include information about the use of CCTV or the reason why it is necessary for the safety and protection of children.

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This monitoring visit

Leaders and managers do not routinely notify Ofsted of significant incidents. The responsible individual does not agree that the incidents reviewed by inspectors were notifiable events despite them being serious incidents. The lack of information- sharing limits external oversight of the home.

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This monitoring visit

As a result of this monitoring visit, additional requirements and recommendations have been raised, which will be reviewed at the next full inspection. Previous requirements raised at the last inspection will also be reviewed and have been carried over from the last report. Inspection report for children’s home – monitoring visit: 2684147 3

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Inspection date Inspection type Inspection judgement

07/02/2023 Full Good Inspection report for children’s home – monitoring visit: 2684147 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe. (Regulation 12 (1) (2)(a)(i)(ii))

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Requirement Due date

In particular, the registered person must ensure that children’s risk assessments include important areas of risk and that key-work sessions are focused on addressing known concerns to help children learn how to keep themselves safe. 3 July 2023

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child; 3 July 2023 Inspection report for children’s home – monitoring visit: 2684147 5 use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(h))

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Requirement Due date

In particular, this refers to the registered person ensuring that the monitoring and review processes improve the quality of care provided and lead to improvement in the quality and consistency of documents, such as key-work sessions or risk assessments.

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Requirement Due date

The registered person may only use devices for the monitoring or surveillance of children if—

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Requirement Due date

the monitoring or surveillance is for the purpose of safeguarding and promoting the welfare of the child concerned, or other children;

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Requirement Due date

the child’s placing authority consents in writing to the monitoring or surveillance;

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Requirement Due date

so far as reasonably practicable in the light of the child’s age and understanding, the child is informed in advance of the intention to do the monitoring or surveillance; and

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Requirement Due date

the monitoring or surveillance is no more intrusive than necessary, having regard to the child’s need for privacy. (Regulation 24 (1)(a)(b)(c)(d))

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Requirement Due date

In particular, leaders and managers should regularly review the use of CCTV to ensure that it is only used when necessary to safeguard a child. 3 July 2023

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Requirement Due date

The registered provider must appoint a person to manage the children’s home if—

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Requirement Due date

there is no registered manager in respect of the home.

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Requirement Due date

If the registered provider appoints a person to manage the home, the registered provider must, without delay, give HMCI notice of—

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Requirement Due date

the name of the person so appointed; and

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Requirement Due date

the date on which the appointment takes effect. (Regulation 27 (1)(a) (2)(a)(b)) 1 September 2023 Inspection report for children’s home – monitoring visit: 2684147 6 The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home,

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Requirement Due date

if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual is of integrity and good character;

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform;

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Requirement Due date

the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1)(2)(a)(b) (3)(a)(b)(c)(d)) 3 July 2023

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure; 3 July 2023 Inspection report for children’s home – monitoring visit: 2684147 7 the name of the person who used the measure (“the user”), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(viii)(b)(i)(ii)(c))

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Requirement Due date

In particular, the registered person must ensure that all forms of physical intervention and restraint, including chemical restraint, are recorded.

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home.

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Requirement Due date

maintain in the home the records in Schedule 4;

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Requirement Due date

ensure that the records are kept up to date. (Regulation 37 (1) (2)(a)(b))

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Requirement Due date

In particular, leaders and managers must ensure that records, signing-in books and rotas accurately reflect the staff and managers working at the home. 3 July 2023 Inspection report for children’s home – monitoring visit: 2684147 8

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Recommendations

 The registered person should ensure that they have systems in place so that all staff receive supervision of their practice in line with the home’s statement of purpose. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 60, paragraph 13.2)  The registered person should review what is considered as a significant incident under Regulation 40(4). Regulation 40(4) (a-e) requires the registered person to notify Ofsted and other relevant persons if one of the situations specified has occurred. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 63, paragraph 14.10)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home – monitoring visit: 2684147 9

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Children’s home details

Registered provider: Roxwell Care Ilford Limited

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Children’s home details

Registered provider address: 416 Green Lane, Ilford IG3 9JX

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Children’s home details

Responsible individual: Parmeswar Gopee Singh

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Inspectors

Leanne Grant, Social Care Inspector Miss Aneta Wasilewska, Social Care Inspector Inspection report for children’s home – monitoring visit: 2684147 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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