Children's Home run by Support and Sustain Care Ltd in Wolverhampton

Inspection report for children’s home: 2603750 1 Registered provider: Support and Sustain Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned by a private company. The home is registered to provide care for up to three children who may experience social and emotional difficulties.

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Information about this children’s home

The registered manager has been at the home since it registered in July 2021. She has a level 5 diploma in leadership and management.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2603750 2

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Inspection date Inspection type Inspection judgement

04/10/2022 Full Requires improvement to be good 14/06/2022 Full Inadequate 23/02/2022 Full Requires improvement to be good Inspection report for children’s home: 2603750 3

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Overall experiences and progress of children and young people: good

The child who lives in the home has lived there for a long time. She has made progress in all areas of her life because staff invest in her progress and provide good-quality care. The child informed the inspectors that she is happy living in the home and has good relationships with the staff. A staff member said, ‘Our compassionate approach to care means we are devoted to providing unconditional support to each child in our care.’

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Overall experiences and progress of children and young people: good

The inspectors spent time with the child and observed warm and nurturing support between the child and staff. The model of care is embedded into practice and reflected in the child’s plans.

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Overall experiences and progress of children and young people: good

Staff provide a range of social activities for the child to enjoy. Staff are persistent in encouraging the child’s engagement. As a result, the child’s self-esteem and confidence has grown and she has begun to make friends and engage in activities more frequently.

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Overall experiences and progress of children and young people: good

Staff have strived to help the child to access education and improve her educational outcomes. She is now attending her education provision without disruption and has an excellent attendance record. As a result, the child’s confidence and achievements have prospered.

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Overall experiences and progress of children and young people: good

Effective care planning by staff means that the child receives personalised individual care centred around meeting her needs. However, the child’s education and healthcare plan has not been obtained despite continued requests from the registered manager. This has the potential to hinder any action the manager and staff team are required to take to support the child.

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Overall experiences and progress of children and young people: good

Staff take time to plan and talk about topics that are important to the child, for example the importance of healthy relationships and identity. These discussions allow staff to reiterate the importance of keeping safe in relationships and support the child with their identify.

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Overall experiences and progress of children and young people: good

The child knows how to raise concerns. The child told the inspector she talks to the manager when she is unhappy. Grumbles are responded to and acted on swiftly before they become a complaint. There have not been any complaints raised in this inspection period.

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Overall experiences and progress of children and young people: good

The home is clean and tidy. Some areas of the home require redecoration. The registered manager plans to paint the kitchen and has a home development plan in place to monitor progress. Inspection report for children’s home: 2603750 4

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How well children and young people are helped and protected: good

The child is safe and protected from harm. Staff understand the potential risks that could place her in harm’s way. The child is comfortable and cared for by a consistent staff team that is skilled and knowledgeable.

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How well children and young people are helped and protected: good

Clear risk management plans identify the triggers to behaviour and outline the actions that staff need to take to support the child. However, risk has significantly reduced over time and the child rarely displays behaviour that challenges. As a result, staff have only used low level physical intervention on two occasions since the last inspection.

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How well children and young people are helped and protected: good

Staff promote positive behaviour and offer praise and rewards. This recognition by staff increases confidence and motivates the child to behave in a socially acceptable manner. The child understands what is expected of her and incidents of self-harm have significantly reduced.

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How well children and young people are helped and protected: good

Arrangements for the receipt, storage, administration and disposal of medication are suitable. Only trained staff administer medication. Controlled drugs are kept separately. This practice keeps the medicines safe.

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How well children and young people are helped and protected: good

One staff member has been safely recruited. The registered manager ensures that vetting checks are completed before staff begin employment. This helps to keep the child safe from the potential risk of unsuitable people working with them.

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The effectiveness of leaders and managers: good

The home is managed by an experienced registered manager. She has a suitable qualification in the management and care of children. She leads by example, is dedicated, enthusiastic and motivated. She is ambitious to implement change and is child focused.

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The effectiveness of leaders and managers: good

The statement of purpose does not provide information about the use of electronic devices in the home for the purpose of monitoring and surveillance. Furthermore, the child’s records are not always kept up to date. The registered manager’s monitoring has not identified these shortfalls.

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The effectiveness of leaders and managers: good

Staff, including the manager, receive regular supervision. Performance development plans are in place to support staff. A staff member said, ‘[Name of the registered manager] has been an excellent manager by guiding me through the past eleven months. I am grateful to her for pushing me to reach my full potential.’

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The effectiveness of leaders and managers: good

The registered manager works positively with professionals. Professionals speak highly of the good communication and information sharing between them. As a result, the child has made significant improvement because of the effective partnership working. Inspection report for children’s home: 2603750 5 The registered manager has met all the requirements and recommendations raised at the last inspection. Inspection report for children’s home: 2603750 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

promotes their welfare. Regulation 13 (1)(a)(b) (2)(h))

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Requirement Due date

This specifically relates to the registered manager to use monitoring and review effectively to identify shortfalls. 30 June 2023

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Requirement Due date

The registered person must compile in relation to the children’s home a statement ("the statement of purpose") which covers the matters listed in Schedule 1.

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Requirement Due date

(keep the statement of purpose under review and, where appropriate, revise it. (Regulation 16 (1) (2)(a))

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Requirement Due date

This specifically relates to the registered manager including information in regards to the use of electronic devices for the purpose of monitoring. 30 June 2023

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Requirement Due date

The registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child. (Regulation 36 (1)(a)(b)) 30 June 2023

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of Inspection report for children’s home: 2603750 7 the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2603750 8

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Children’s home details

Registered provider: Support and Sustain Care Limited

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Children’s home details

Registered provider address: 27 Morrison Avenue, Wolverhampton WV10 9TZ

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Inspectors

Michelle Spruce, Social Care Inspector Virginia Vickers, Social Care Inspector Inspection report for children’s home: 2603750 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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