Children's Home run by HAVEN CARE GROUP LIMITED in Birmingham

Inspection report for children’s home: 2548333 1 Registered provider: Haven Care Group Limited Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home is run by a privately owned company. It is registered to care for up to four children who have had adverse childhood experiences that have led to associated trauma and presenting complex behaviours. At the time of this inspection, one child was living at the home.

p.1

Information about this children’s home

The home was not operational from 9 September 2022 until the child moved in on 28 February 2023.

p.1

Information about this children’s home

The home is led by an experienced manager who is registered with Ofsted.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: requires improvement to be good

p.1

good

Enforcement action since last inspection: none Inspection report for children’s home: 2548333 2

p.1

Inspection date Inspection type Inspection judgement

19/07/2022 Full Requires improvement to be good 26/04/2022 Full Inadequate Inspection report for children’s home: 2548333 3

p.2

Overall experiences and progress of children and young people: good

Since the last inspection, one child has left the home and one child has moved in.

p.3

Overall experiences and progress of children and young people: good

The child benefits from a caring and consistent staff team. Staff know the child well, and the child receives individualised support from those who care for them. Relationships between the child and staff are trusting and warm. This supports the child to feel settled and make some measurable progress from their starting points.

p.3

Overall experiences and progress of children and young people: good

The child benefits from a range of activities that offer them new opportunities and enhance their social experiences. At the time of inspection, the child was fascinated by ice skating. Staff support the child to go to the rink regularly and they are making new friends during this activity, which is promoting their self-esteem. Through the new and positive experiences, the child is making long-lasting memories, learning new skills and having fun.

p.3

Overall experiences and progress of children and young people: good

The manager and staff provide a nurturing, comfortable and welcoming environment. The child has a well-presented bedroom, which is decorated to reflect their individual style and interests. Most of the communal areas are homely, which helps the child to feel cherished and respected. The manager has plans for improvements to further develop the home.

p.3

Overall experiences and progress of children and young people: good

Staff promote the health and well-being of the child. They face barriers at times as the child’s anxieties mean that they are afraid of attending appointments and sometimes refuse to do so. Staff carry out a range of direct work with the child, focusing on the importance of attending appointments. This has resulted in the child attending their annual medical review and local GP appointment.

p.3

Overall experiences and progress of children and young people: good

The manager and staff understand the importance of family time for the child. Staff ensure that the child is enabled to safely maintain relationships with their family and the people who mean the most to them.

p.3

Overall experiences and progress of children and young people: good

The child does not attend an education provision. Some online tutoring is provided, which the staff encourage the child to engage with. Staff’s efforts to engage the child is having limited success currently.

p.3

How well children and young people are helped and protected: good

There is a good and consistent response to managing risk. The child has individualised risk assessments that clearly identify actions for staff to take to minimise the risk of harm. The registered manager regularly reviews risk management plans and ensures that staff understand these plans. The child is kept safe. Inspection report for children’s home: 2548333 4 Staff understand the child’s potential risks well. They are curious with the child and work with other professionals to help build a picture of any patterns which could suggest the child is at risk of or causing harm. Because of this, staff were quick to identify an incident when the child did not use the internet appropriately, and responded swiftly and effectively. Staff have been provided with additional training relevant to the child’s presenting risks. This helps to continue to improve care and keep the child and others safe from harm.

p.3

How well children and young people are helped and protected: good

Staff respond to challenging behaviour appropriately. Since the child moved into the home, there have been no physical interventions. Staff use incentives effectively, including praise and individualised reward charts. These focus on mutually agreed targets that provide the child with the opportunity to gain further incentives. This helps the child to understand the impact of their choices.

p.4

How well children and young people are helped and protected: good

Safer recruitment checks for new staff are rigorous. The registered manager has ensured that all staff are appropriately checked to keep children safe. Managers and staff show professional curiosity when dealing with safeguarding incidents and respond appropriately.

p.4

The effectiveness of leaders and managers: good

The home is led by an experienced registered manager who is ambitious for children. She has created a positive and inclusive culture where children can thrive.

p.4

The effectiveness of leaders and managers: good

Monitoring and review systems are effective. The registered manager regularly monitors the quality of care in the home and the impact that this can have on others. As a result of this effective oversight, all requirements and recommendations raised at the last inspection have been met.

p.4

The effectiveness of leaders and managers: good

The registered manager and staff carefully consider and record the child’s progress. The child’s case records are child-centred and written in a way that supports the child to understand their experiences and enables them to contribute to their own plans. Records capture the child’s life, experiences and plans for the future.

p.4

The effectiveness of leaders and managers: good

Staff benefit from regular supervision. They say that supervisions are reflective and help them to continually improve the quality of care they provide. Staff say that they feel valued and supported by their manager. One member of staff said, ‘[Name of manager] has been great and is pushing me to develop.’ Another said, ‘She [the manager] really listens to me and spends quality time with us in supervision.’

p.4

The effectiveness of leaders and managers: good

Staff are provided with a variety of training courses, both mandatory and additional, to meet the needs of the child in their care. Where there are gaps in a staff member’s training, the registered manager has a clear plan to ensure they are enrolled on the relevant course so that they are provided with the tools to support and care for the child. Inspection report for children’s home: 2548333 5 Feedback from external professionals is positive. They spoke of good working relationships and said that the manager communicates effectively and shares concerns appropriately when required.

p.4

The effectiveness of leaders and managers: good

A consistent team of core staff supports the child. However, only one member of the team is suitably qualified and has previous experience of working with children in residential care. This has, at times, resulted in an inconsistent approach to boundaries with the child, which the registered manager has then addressed. Managers have made efforts to enrol staff on the required qualification to enhance their skills and experience. Inspection report for children’s home: 2548333 6

p.5

Recommendations

 The registered person should ensure that when children placed in a home are not participating in education because they have been excluded or are not on a school roll for some other reason, they are engaged in suitable structured activities during the school day until a return to school is possible. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 28, paragraph 5.15)  The registered person should ensure that the home has a sufficient number of suitably qualified, skilled and experienced staff. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 46, paragraph 9.37)

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2548333 7

p.6

Children’s home details

Registered provider: Haven Care Group Ltd

p.7

Children’s home details

Registered provider address: Haven Care Group, Unit 6, Barberry Court, Parkway, Centrum One Hundred, Burton-on-Trent DE14 2UE

p.7

Inspector

Kev Brammer, Social Care Inspector Inspection report for children’s home: 2548333 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8