JAG Training Limited

JAG Training Limited Report following a monitoring visit to a ‘requires improvement’ provider

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Name of lead inspector: Rebecca Jennings, His Majesty’s Inspector

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Type of provider: Independent learning provider

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Address:

12a Newmarket Green London SE9 5ER Monitoring visit: JAG Training Limited, 27 and 28 April 2023

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Context and focus of visit

JAG Training Limited (JAG) was inspected in July 2022. At that time, inspectors judged the overall effectiveness of the provision to require improvement.

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Context and focus of visit

The focus of this monitoring visit was to evaluate the progress that leaders and managers have made in resolving the main areas for improvement identified at the previous inspection.

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Context and focus of visit

Most apprentices studying at JAG Training complete their training online. At the time of the visit, JAG was training 19 apprentices across a range of business and care apprenticeship standards from levels 2 to 4.

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Reasonable progress

Since the previous inspection, leaders and managers have enforced their agreements with employers more effectively. They check thoroughly that employers can commit to the requirements of an apprenticeship before enrolment. Leaders rightly stopped working with organisations where apprentices’ training was too greatly disrupted by work responsibilities.

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Reasonable progress

Leaders and employers now protect and structure apprentices’ training time better. For example, leaders agree fixed times each week for school business professional apprentices to focus wholly on their studies. As a result, most apprentices have enough time to complete their work.

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Reasonable progress

Leaders and managers have improved how they work in partnership with most employers. Working together, leaders and employers decide the order in which they will teach each topic. For example, following employer feedback, leaders moved training about budgeting earlier in the course for school business professional apprentices. This allowed apprentices to create draft budgets in time to meet school deadlines.

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Reasonable progress

Leaders plan with employers valuable opportunities for apprentices to extend and apply their knowledge at work. For example, when staff teach apprentices about school governance, employers arrange for apprentices to shadow colleagues and take part in relevant governance meetings. Monitoring visit: JAG Training Limited, 27 and 28 April 2023 Tutors hold valuable discussions with most employers during apprentices’ progress reviews. Tutors identify any extra knowledge and skills that apprentices need. They update plans to include specific training on those subjects identified, such as spreadsheets and communication with patients. As a result, apprentices learn a useful range of relevant professional knowledge and skills, which helps them to be successful at work.

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Reasonable progress

Leaders and managers now check suitably what apprentices already know and can do at the start of the course. Employers take part in these checks and agree apprentices’ starting points. Staff identify areas in which apprentices need to develop and use this information to plan appropriate training. This helps newer apprentices gain substantial new knowledge and skills through their apprenticeship.

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Reasonable progress

Leaders have increased the frequency of taught lessons. Tutors use an effective range of teaching activities to help apprentices understand what they are being taught. For example, they use presentations, discussions, case studies and videos to give clear explanations of new knowledge. Tutors skilfully question apprentices to check what they can remember before moving on to new topics. As a result, most apprentices gain a sound understanding of key concepts.

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Reasonable progress

Tutors help apprentices to reflect on and consolidate their learning through writing assignments and recording professional discussions. As a result, apprentices confidently recall and recognise how they can apply theories such as change management.

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Reasonable progress

Leaders closely monitor the quality of work that apprentices produce. They check that tutors provide helpful feedback on apprentices’ work. Most tutors give direct and guiding feedback. For example, they recommend that apprentices reference their work and include further examples to strengthen their responses. As a result, apprentices develop academic writing skills and produce higher-quality work over time.

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Reasonable progress

Monitoring visit: JAG Training Limited, 27 and 28 April 2023 Since the previous inspection, leaders have sensibly focused on improving the quality of training. For example, leaders now make sure that relevant staff attend meetings about improving quality.

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Reasonable progress

Leaders have improved their governance arrangements by getting further expert advice and scrutiny on the quality of training they provide. Leaders know most of the areas they need to improve, and governors review their progress in these areas frequently. However, governors and leaders do not always set clear enough measures of success, and so they are not always clear on the impact of their improvements.

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Reasonable progress

Leaders and managers check the quality of tutors’ teaching and assessments thoroughly. They know what teaching staff need to improve and set appropriate action plans to help them. For example, managers coach tutors to ask more in-depth questions to check apprentices’ understanding. As a result, tutors feel well supported to train apprentices effectively.

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Reasonable progress

Leaders and managers monitor the quality and detail of apprentices’ training logs, work and reviews thoroughly. This allows managers to challenge tutors on the content of training logs and apprentices’ work. Tutors ask apprentices to revisit work that does not meet an appropriate standard. Leaders have added training on plagiarism, ethics and referencing into the curriculum. As a result, apprentices produce their own work, which is of a professional standard.

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Reasonable progress

Leaders have compiled a broad range of useful online training and personal development resources to help apprentices to develop their wider interests and stay healthy. Topics include investment opportunities, income tax laws, presenting skills, and enhanced safeguarding. Leaders hold valuable discussions with apprentices during reviews - for example, about Clare’s Law in relation to personal relationships. A few apprentices have used resources about stress management and chair-based yoga to help keep themselves healthy while at work.

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Reasonable progress

Leaders and managers do not have enough oversight of the personal development activities that apprentices have completed. As a result, they cannot assure themselves about the breadth of information apprentices have received.

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Reasonable progress

Teaching staff brief apprentices clearly about British values and the risks of radicalisation at the start of and during their training. Apprentices studying healthcare and school business apprenticeships complete additional training at work on ‘Prevent’ duty awareness and the dangers of radicalisation. As a result, most apprentices have a detailed understanding of this issue. Monitoring visit: JAG Training Limited, 27 and 28 April 2023 Leaders give most apprentices helpful advice on how to reach their career goals. When apprentices have a clear idea of what they would like to do, staff help them to identify their next steps. For example, staff have provided helpful advice to an apprentice interested in joining the police force and to another who intends to study radiography. Most apprentices who achieve their apprenticeship go on to work or further study. However, a few apprentices at the end of their training have not

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Reasonable progress

received sufficient advice and so do not know about the career pathways or further education opportunities available to them. Monitoring visit: JAG Training Limited, 27 and 28 April 2023 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Reasonable progress

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Reasonable progress

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Reasonable progress

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Reasonable progress

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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