Children's home run by Jeeves Care Group Ltd

Inspection report for children's home: 2666653 1 Registered provider: Jeeves Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

A small independent provider owns this home. The home provides cares for up to two children aged between 11 and 17 who may experience emotional and social difficulties and/or mild learning disabilities.

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Information about this children’s home

There has been no registered manager since June 2022.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2666653 2

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Inspection date Inspection type Inspection judgement

20/06/2022 Full Requires improvement to be good Inspection report for children's home: 2666653 3

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Overall experiences and progress of children and young people: good

At the time of this inspection, there was one child living at the home. Since the last inspection, no children have moved in or on from the home. The child is making good progress relative to their complex starting point.

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Overall experiences and progress of children and young people: good

Before living at the home, the child had not attended school for some time. The child was supported and encouraged to engage with home tutors while a suitable school place was sought. The child has recently returned to full-time education at a local school. This significant achievement is acknowledged and celebrated daily by the staff and managers.

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Overall experiences and progress of children and young people: good

Staff support the child to enjoy a range of activities in the community and at the home. The child loves animals and enjoys going out on trips to the zoo and local animal farms. More recently, the child has shown an interest in trampolining. The provider has bought a large trampoline for the child to enjoy regularly. Hobbies are encouraged and supported. The child is a talented musician and enjoys weekly lessons and playing the violin for staff. Such activities increase confidence and help to nurture the child’s talents.

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Overall experiences and progress of children and young people: good

Staff ensure that the child’s voice is heard and that the child knows how to make a complaint. There has been one complaint since the last inspection. The responsible individual investigated and resolved the complaint. The child is happy with the outcome and said that they felt listened to throughout the process.

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Overall experiences and progress of children and young people: good

The child is learning age-appropriate independence skills. These include keeping their bedroom clean and tidy, taking care of their pet cat responsibly and learning new cooking and baking skills. These valuable skills will help them in their adult life.

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Overall experiences and progress of children and young people: good

Staff support the child to keep in regular contact with the people who are important to them. The child’s family members visit the home; arrangements are made in consultation with the social worker. Staff recognise the importance of working in partnership to ensure that these positive relationships are maintained. The child’s parent said, ‘When I visit, the staff always make me feel welcome. The staff help with the transport and [child’s name] has formed great relationships with them. The staff are doing a brilliant job and are good role models.’

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How well children and young people are helped and protected: good

The child feels safe at the home. During this inspection, the child said, ‘I love it here. The staff really do care about me. I know that staff will protect me. They have really helped me. I think this home is outstanding.’ Inspection report for children's home: 2666653 4 The child’s risk assessments are comprehensive and detailed and are updated promptly. These provide staff with the necessary strategies to minimise any potential dangers and keep the child safe.

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How well children and young people are helped and protected: good

Despite a history of going missing from home, there have been no incidents of the child going missing from this home. The staff have formed positive relationships with the child and the child respects and listens to them. There is a detailed protocol for staff to follow if the child was to go missing from home. The staff have the appropriate guidance and knowledge to manage incidents effectively.

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How well children and young people are helped and protected: good

There have been no incidents requiring physical intervention. Staff are effective communicators. They are skilled at diverting and de-escalating any potential incidents. Regular, meaningful conversations have enabled the child to discuss their feelings and helped staff to understand what works well for the child.

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How well children and young people are helped and protected: good

There have been four safeguarding incidents. Two of these relate to incidents that occurred before the child moved to the home. The responsible individual has appropriately investigated and liaised with the local authority designated safeguarding officer. However, three of these incidents were not notified to Ofsted. This reduces effective monitoring of the home by Ofsted.

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The effectiveness of leaders and managers: good

The registered manager left in June 2022. A new manager was appointed, who left in February 2023 before registering with Ofsted. The current manager started in March 2023. She is child-focused and knowledgeable and is in the process of applying to register with Ofsted.

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The effectiveness of leaders and managers: good

The home was without a manager for one month. The responsible individual oversaw the home and employed a consultant to support while a replacement manager was sought. This ensured that effective management oversight and guidance to staff were maintained during this period.

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The effectiveness of leaders and managers: good

Staff are happy, motivated and enjoy working at the home. They say that they feel valued in their roles and well supported by the responsible individual and the new manager.

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The effectiveness of leaders and managers: good

The managers and staff have built good relationships with external professionals. Those professionals spoken with during this inspection said that the manager works in partnership with them and that communication is good.

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The effectiveness of leaders and managers: good

Staff receive a structured induction and regular, good-quality supervision. All staff have undertaken the home’s mandatory training during their initial induction period. Staff are encouraged and supported to achieve the required level 3 diploma. This means that staff are well equipped to care for the child.

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The effectiveness of leaders and managers: good

The recording of incidents is generally good. However, dates have been inaccurately recorded on occasions. This could result in staff following incorrect information. Inspection report for children's home: 2666653 5 The managers have met the two requirements and two recommendations raised at the last inspection. Inspection report for children's home: 2666653 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(c)(e)) 30 June 2023

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Recommendation

 The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective and clear recording. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2666653 7

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Children’s home details

Registered provider: Jeeves Care Group Limited

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Children’s home details

Registered provider address: 71 Knowl Piece, Wilbury Way, Hitchin, Hertfordshire SG4 0TY

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Children’s home details

Responsible individual: Kalvinder Khelie

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Inspector

Lynne Drage, Social Care Inspector Inspection report for children's home: 2666653 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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