Children's home run by Keys Child Care Limited

Inspection report for children’s home: 2701927 1 Registered provider: Keys Child Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home, which is run by a private organisation, specialises in providing care for children aged between 11 and 18 with a range of complex needs.

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Information about this children’s home

The home and the manager registered with Ofsted in January 2023.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2701927 2

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Inspection date Inspection type Inspection judgement

Not previously inspected Inspection report for children’s home: 2701927 3

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Overall experiences and progress of children and young people: good

There were three children living at the home at the time of this inspection.

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Overall experiences and progress of children and young people: good

The home is full of laughter. The interactions between staff and children are extremely warm; staff and children clearly enjoy spending time together. Children spoke positively about the staff and have developed positive relationships with them.

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Overall experiences and progress of children and young people: good

Children have made good progress since moving into the home. Staff know the importance of education; they proactively support children to attend school or engage in home tutoring and online courses. Children’s engagement with education has improved since moving to the home and their attendance is high.

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Overall experiences and progress of children and young people: good

Staff listen to children’s views in regular children’s meetings, key-work sessions and one-to-one discussions. Staff respond to and act on children’s views. This helps children to understand that staff listen to and value their views and wishes.

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Overall experiences and progress of children and young people: good

Children’s plans are individualised and regularly reviewed as staff get to know the children. Children contribute to their ‘my plans’, which are discussed in key-work sessions. The approach to care planning puts children at the centre of their care.

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Overall experiences and progress of children and young people: good

Children’s compatibility to live together is well considered. Children are consulted about new children moving to the home. Children said that they get along well and ‘it’s like living with family’. Children love the staff bringing their dogs in and enjoy taking them for walks. One child said that this helps to keep them calm when they become anxious or upset.

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Overall experiences and progress of children and young people: good

Staff have begun to make memory boxes and photo albums for the children to take with them when they leave the home. Staff spoke about the importance of children having positive memories of their time at the home.

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Overall experiences and progress of children and young people: good

The home is decorated to a very high standard. Children have decorated and personalised their bedrooms. They help with the daily chores after the evening meal, which encourages their sense of investment in the home.

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How well children and young people are helped and protected: good

Children said that they feel safe because they can talk to staff if they are worried or upset. They know how to complain and which other adults they can speak to if they do not want to speak to staff.

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How well children and young people are helped and protected: good

Consequences for unwanted behaviour are fair and proportionate. Children talk to staff about any consequences that are applied to them. Discussions in key-work sessions help children to reflect on their behaviours and find different ways to respond. Inspection report for children’s home: 2701927 4 Staff encourage good behaviour. Children have reward books which staff write in, and the manager also comments. Staff celebrate children’s achievements with a certificate that helps children to understand when they have done something well.

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How well children and young people are helped and protected: good

Children have not gone missing from the home. There have been no incidents of restraint. Staff constantly review and update children’s plans as they get to know the risks that children face and how to keep them safe.

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How well children and young people are helped and protected: good

Staff have good knowledge of how to keep children safe and who to report concerns to. Staff have attended safeguarding training. Safeguarding is discussed as part of supervision and staff meetings. This ensures that staff’s knowledge is kept updated.

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How well children and young people are helped and protected: good

There has been one safeguarding incident, which was managed extremely well. The child’s social worker said that staff did everything possible to keep the child safe and to support them.

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The effectiveness of leaders and managers: good

The manager is suitably experienced and qualified and has high aspirations for children and staff. The manager and deputies work well together. They have established good working relationships with parents and professionals.

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The effectiveness of leaders and managers: good

Staff said that they feel supported by the manager and deputies. They have benefited from good support, induction and training.

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The effectiveness of leaders and managers: good

Staff have regular supervision that guides them to work with the children effectively. Regular staff meetings help staff to work consistently. This ensures that children receive excellent care and support.

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The effectiveness of leaders and managers: good

Clear monitoring systems enable the manager to look at trends and patterns. The manager uses recommendations from the independent person’s report to develop practice.

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The effectiveness of leaders and managers: good

All staff have undertaken the organisation’s mandatory training. Staff either hold or are working towards a relevant level qualification.

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The effectiveness of leaders and managers: good

The manager has developed a highly positive ethos and culture that supports the staff to speak openly and honestly with children and their families.

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The effectiveness of leaders and managers: good

Staff provide a nurturing and warm environment, which is critical for children to be able to talk about their past and to move forward and thrive. Inspection report for children’s home: 2701927 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2701927 6

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Children’s home details

Registered provider: Keys Child Care Limited

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Children’s home details

Registered provider address: Maybrook House, Second Floor, Queensway, Halesowen B63 4AH

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Inspector

Trish Palmer, Social Care Inspector Inspection report for children’s home: 2701927 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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