Children's Home run by Lily Residential Services Ltd in Bournemouth, Christchurch and Poole

Assurance inspection report for children’s home: 2679463 1 Registered provider: Lily Residential Services Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home registered in May 2022 and is managed by a private provider. It provides care for up to two children who experience social and emotional difficulties. At the time of this inspection, there were two children living at the home, neither of whom lived at the home at the time of the last inspection.

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Information about this children’s home

The manager registered with Ofsted in May 2022.

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Information about this children’s home

Judgement at last inspection: requires improvement to be good

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Information about this children’s home

Enforcement action since last inspection: none

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Information about this inspection

At this inspection, the inspector evaluated:

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Information about this inspection

 the care of children  the safety of children  the effectiveness of leaders and managers. Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This assurance inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Assurance inspection report for children’s home: 2679463 2

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Findings from the inspection

We did not identify any serious or widespread concerns in relation to the care or protection of children at this assurance inspection.

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The care of children

The home has greatly improved in appearance since the previous inspection. There are no longer any restrictions and children’s belongings are evident throughout the home. Soft furnishings, ornaments and plants contribute to a nurturing and homely feel.

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The care of children

Children have good relationships with the manager and staff team. They are all getting to know each other well and building trust. This has been significant for children to feel able to talk about any worries or concerns they may have. Staff listen to children and take appropriate action to ensure their safety. When children feel unwell, the attentive response from the staff team assures them that they are loved and cared for. For example, staff stayed with a child overnight, at their request, for company when they felt unwell.

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The care of children

Children are helped to keep in touch with their family and friends, who are made welcome when visiting the home. Both children attend school and are progressing well with their learning. Outside of the school day, activities are encouraged, and children pursue their interests in art, video games, ice skating and cadets.

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The safety of children

Since the last inspection, children have not gone missing from this home and neither child has been restrained. Arrangements are now in place to ensure that there is independent oversight of restraint incidents involving a child. A manager from another of the provider’s homes is available to talk to children after any restraint that involves the manager. Providing someone outside of the management of this home gives children the opportunity to raise any concerns they may have.

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The safety of children

Leaders and managers respond effectively to allegations made by children. All concerns are appropriately reported to statutory agencies. The staff utilise their skills and training well to be curious and tenacious in their quest to maintain children’s safety and well-being. Previously, the police were called to manage children’s behaviour. This practice has ceased after staff discussions and a review of the policy during team meetings.

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The safety of children

Children benefit from clear routines and boundaries. Suitable restrictions on the use of the internet, video games and social media have led to improved sleep patterns and engagement in alternative activities. Assurance inspection report for children’s home: 2679463 3

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The effectiveness of leaders and managers

A suitably qualified and experienced manager leads the home. He is dedicated, organised and child focused. Staff describe him as ‘approachable’ and ‘supportive’. Since the last inspection, senior staff have been appointed to provide effective management support. A deputy and two seniors have strengthened the team along with the appointment of some new support workers. However, recruitment is still ongoing to establish a full complement of staff.

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The effectiveness of leaders and managers

The manager has ensured that care records now fully meet the regulatory requirements. Through regular monitoring by the manager and an independent person, oversight of care practices is good. The manager makes good use of monitoring reports to help improve the quality of care for children. An area to further improve is the quality of care review report. In the review of the first six months of the operation of the home, the manager failed to include direct feedback from children, staff and others. In addition, the review did not identify any actions required for the next six months of delivery in the home and how those actions will be addressed. The omission of an action plan hinders leaders and managers by not having an effective tool for continuous improvement in the home.

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The effectiveness of leaders and managers

The manager has ensured that all the requirements and the one recommendation from the previous inspection have been addressed. Leaders and managers are committed to raising standards and providing good-quality care to children. Assurance inspection report for children’s home: 2679463 4

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Inspection date Inspection type Inspection judgement

11/08/2022 Full Requires improvement to be good Assurance inspection report for children’s home: 2679463 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality of care review”) at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review (“the quality of care review report”).

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Requirement Due date

supply to HMCI a copy of the quality of care review report within 28 days of the date on which the quality of care review is completed; and

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Requirement Due date

make a copy of the quality of care review report available on request to a placing authority, if the placing authority is not the parent of a child accommodated in the home.

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (1) (2)(a)(b)(c) (3) (4)(a)(b) (5)) 31 May 2023 Assurance inspection report for children’s home: 2679463 6

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Children’s home details

Registered provider: Lily Residential Services Limited

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Children’s home details

Registered provider address: Spirare Limited, Mey House, Bridport Road, Poundbury, Dorchester DT1 3QY

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Children’s home details

Responsible individual: Michael Felstead

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Inspector

Clare Davies, Social Care Inspector Assurance inspection report for children’s home: 2679463 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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