Children's home run by Keys Group Progressive Care & Education Limited in Birmingham

Inspection report for children’s home: SC389183 1 SC389183 Registered provider: Keys Group Progressive Care & Education Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned and provides care for up to three children with social and emotional difficulties.

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Information about this children’s home

The manager has been registered with Ofsted since November 2018.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: outstanding

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Enforcement action since last inspection: none

Inspection report for children’s home: SC389183 2

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Inspection date Inspection type Inspection judgement

30/06/2021 Full Outstanding 23/01/2020 Full Outstanding 11/03/2019 Full Outstanding 31/08/2017 Full Outstanding Inspection report for children’s home: SC389183 3

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outstanding

The children have fantastic relationships with staff and are flourishing. They are well cared for and feel part of a family. Children who have experienced several placement breakdowns and who presented with high risks in the community are now settled in a stable and nurturing home, where their risks have reduced significantly. This means that children make exceptional progress in a short period of time once moving into the home.

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outstanding

Children enjoy enriching experiences and active lives. For example, children access local sports clubs, the gym and outdoor exploration clubs. They also enjoy trips away to cities and football stadiums. For one child, staff arranged for them to engage in some work experience in their chosen career path. This was highly successful for the child, who thoroughly enjoyed their experience and received positive feedback.

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outstanding

Staff are well informed and sensitive to the diversity of children. Staff respectfully explore children’s cultures and childhood experiences. Children are supported to effectively manage their specific hair and skincare needs. Staff challenge children’s views to help them to understand the diverse needs and perspectives of others.

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outstanding

Children who have not been in education for a long time are now in education and making meaningful progress. For children who are not accessing education fully, staff are committed to promoting their needs and have worked quickly and effectively with the local authority to ensure that children access education at home.

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outstanding

Children often spend time with their friends and family, which is explored and encouraged by staff. This is because staff work sensitively with families to encourage positive experiences with their children. Children’s friends are welcomed into the home, and this has helped children to further develop their emotional and social skills. Children’s self-esteem has improved as a result.

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outstanding

Staff fully understand the risks to children and are up to date with the current risks posed to children both online and in the local community. All staff are aware of local gangs and the risks that they pose to children. The registered manager has recently briefed staff about the latest risks to children online, and this information has been shared with other managers within the organisation.

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outstanding

Staff responses for when children are missing from home are highly effective. Staff are curious with children and know where they are likely to be when they go missing from home. Detailed plans ensure that staff are clear on what actions to take when Inspection report for children’s home: SC389183 4 a child goes missing from home. As a result, missing-from-home incidents have reduced.

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outstanding

Staff help children to take age-appropriate risks. When there have been risks for children around relationships, staff have supported them to understand social skills and reduce the negative feelings and emotions around this. For one child, who had significant known risks before moving in, they are now able to attend clubs with their peers and use the internet safely.

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outstanding

Staff talk to children openly about healthy relationships and help them to understand what a healthy relationship looks like. For instance, staff encourage children to talk about safe sex and support children with their sexual health.

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outstanding

Staff are trained and knowledgeable about safeguarding issues and know how to raise a concern if required. The registered manager challenges other agencies when necessary to ensure that children’s voices are heard. For example, they raised safeguarding concerns to a local authority about a child’s experience of a previous placement. This happened promptly, and the child was fully supported following the concerns being raised.

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outstanding

Physical intervention is rarely used as staff focus on de-escalation strategies. The strong relationships between staff and children increase the effectiveness of behaviour management strategies. Staff help the children to understand the rules of the home and use rewards to promote positive behaviour.

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outstanding

On occasion, written plans are not updated to reflect what is happening in practice. However, due to the staff knowing children so well, this does not affect the quality of care that children receive.

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The effectiveness of leaders and managers: outstanding

The experienced registered manager is an inspirational role model to staff and children. Children and staff speak highly of the registered manager who has an exceptional understanding of the strengths and weaknesses of the home and has high aspirations for the children.

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The effectiveness of leaders and managers: outstanding

The registered manager has led inspiring changes to the organisation’s training around equality and diversity. This has also been embedded into recruitment procedures as the registered manager has changed recruitment interview questions to explore the candidate’s tolerance of diversity. Other organisations have sought the registered manager’s advice on helping children who are transgender.

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The effectiveness of leaders and managers: outstanding

The registered manager has excellent monitoring systems in place and has a superb understanding of the children, their journeys and the progress that they have made. The registered manager is child-centred and reflective and has sought out and made changes following feedback from children who have left the home. Inspection report for children’s home: SC389183 5 Staff that are highly experienced and confident support new staff. Newer staff are well supported and have a clear induction and relevant training to ensure that they carry out their roles effectively. All staff benefit from regular supervision and feedback on their practice.

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The effectiveness of leaders and managers: outstanding

The registered manager instils a strong culture of learning and development and works with staff to review their own professional development. This review makes the work they do more meaningful for children. Inspection report for children’s home: SC389183 6

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Recommendation

 The registered person should ensure that changes to children’s relevant plans are reflected and updated in a timely way. (‘Guide to the Children’s Home Regulations, including the quality standards’, page 41, paragraph 9.1)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC389183 7

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Children’s home details

Registered provider: Keys Group Progressive Care & Education Limited

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Children’s home details

Registered provider address: Maybrook House, Second Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Children’s home details

Responsible individual: Michelle Callard

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Inspector

Mark Dawkins, Social Care Inspector Inspection report for children’s home: SC389183 8 inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit

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Inspector

www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Inspector

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Inspector

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