Children's home run by Crystal Care Solutions Limited in Cheshire East

Inspection report for children’s home: SC477209 1 SC477209 Registered provider: Crystal Care Solutions Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is registered to provide care for up to four children who present with complex behaviours due to early childhood trauma. The home specialises in work with children who display sexually harmful behaviours.

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Information about this children’s home

The manager has been registered with Ofsted since November 2020. She holds a level 5 qualification in leadership and management in health and care services.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: SC477209 2

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Inspection date Inspection type Inspection judgement

15/03/2022 Full Good 24/09/2019 Full Good 05/06/2019 Full Inadequate 07/11/2018 Full Good Inspection report for children’s home: SC477209 3

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outstanding

Children make exceptional progress in a fun and homely environment, where humour and jokes are commonplace. Children form strong relationships with staff and enjoy living at the home.

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outstanding

Staff provide exceptionally well-planned therapeutic care to the children. Staff are enthusiastic and committed. They access training and learning opportunities to meet all the children’s needs. Customised training from an external specialist service means that staff can provide care to the children in accordance with their individual needs. The care provided helps all children to feel safe and secure.

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outstanding

Staff are committed to children’s progress and providing positive experiences. Children make excellent progress in key areas of their lives. Staff speak with pride about children’s achievements, and the smallest of achievements are acknowledged. Because of this, it is evident that children feel proud of themselves.

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outstanding

Children are cared for by an exceptionally dedicated staff team. Staff morale is high, and they enjoy being at the home. Staff say that they love their jobs, and their caring attitude shines through in their interactions with children.

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outstanding

All children attend school. Staff have excellent communication with education professionals. This joined-up approach ensures that children reach their full educational potential.

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outstanding

The staff are imaginative in helping children to develop independence and life skills through individualised activities that safely consider children’s risks. Two children have been volunteering at a local nursery. This has enabled their confidence and trust in them to grow hugely since the last inspection.

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outstanding

Staff take the time to understand what makes children happy. For example, staff purchased a scented candle for one child because they knew that it reminded the child of their home. This helped this child settle into the home when they first moved in.

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outstanding

Staff understand the importance of maintaining relationships and support children to see their families and friends. One parent told the inspector, ‘I cannot praise [name of child]’s key worker enough. Nothing is too much for them. I cannot put into words how good they are.’

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outstanding

The staff support children to keep safe. They use therapeutic approaches and Inspection report for children’s home: SC477209 4 guidance from children’s individualised support plans to provide children with structure and guidance. The use of restrictive physical intervention is much reduced. When needed, its use is proportionate to the escalating risk. Staff carry out research on how to enhance children’s life experiences, specific to each child’s targets. These innovative strategies help children to develop resilience and enable them to revisit activities they have found difficult.

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outstanding

The children are supported to have honest discussions with the staff. This provides staff with the opportunity to sensitively address areas of concern. The approach from staff enables the children to manage their emotions more effectively and make informed decisions. This means the children are more able to make sensible and safe decisions when faced with barriers.

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outstanding

Children respond well to the high levels of staff supervision and support. Key working with children is highly effective and is carried out using a range of resources. For example, staff have adapted a card game to play with children, which provokes discussion and develops conversation skills while having fun. Children engage well and can discuss issues that were previously very difficult for them to address.

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outstanding

The planning around risk management is excellent. Risk and behaviour management plans are detailed, provide clear guidance for staff to follow and are informed by the children. One child showed the inspector a letter they had written to a politician they had seen on television talking angrily. The child wanted to share their strategies they had developed to cope with difficult situations and even included photos of themselves demonstrating these calming activities.

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outstanding

Staff hold children’s safety and protection at the very centre of all that they do. The registered manager challenges professionals and advocate for children on how best to manage risk. Two children have deprivation of liberty orders, which include appropriate and agreed restrictions. These are adhered to by all staff to ensure the children’s safety.

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The effectiveness of leaders and managers: outstanding

The home is managed by a qualified and experienced registered manager. She is dual registered and manages her time effectively between the two homes. She is supported by a highly experienced deputy manager and together they form an exceptional leadership team. Their passion, dedication and high expectations feed through to the entire staff team, with the registered manager empowering staff to make important decisions about children’s care. This inclusive approach motivates staff to support children to make good progress.

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The effectiveness of leaders and managers: outstanding

The home benefits from having a stable and experienced core team who are devoted and child-focused. Staff clearly enjoy their work and describe their workplace as being ‘a second home’. Together, they provide continuity and stability in children’s lives. Inspection report for children’s home: SC477209 5 The registered manager is a strong advocate for all children. She has developed excellent relationships with external professionals involved with the children. She works hard to ensure that all children receive the best care and support in all aspects of their lives. One professional, who has very high regard for the home’s delivery of care, requested permission to share this home’s resources with other services in their local authority.

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The effectiveness of leaders and managers: outstanding

The registered manager uses these established professional relationships to challenge decisions effectively when they are not in the children’s best interests.

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The effectiveness of leaders and managers: outstanding

Staff are provided with excellent training opportunities and benefit from regular supervision and appraisals. Safer recruitment practices are in place.

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The effectiveness of leaders and managers: outstanding

Staff further benefit from inclusive monthly team meetings, where all staff participate. Further support is provided through consultation facilitated by an external specialist service, who also provide direct therapy with each child living at the home. Research-informed workshops delivered in these team meetings are a key strength of this home. The delivery of training includes all staff and ensures that learning is embedded in daily practice.

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The effectiveness of leaders and managers: outstanding

The registered manager has excellent oversight of the care delivered in the home. She uses internal and external monitoring systems effectively to continually develop practice across the service.

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The effectiveness of leaders and managers: outstanding

The culture in the home is aspirational for children. The registered manager combines creativity and compassion to cultivate a home where children grow and flourish.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC477209 6

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Children’s home details

Registered provider: Crystal Care Solutions Limited

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Children’s home details

Registered provider address: Bank House, Market Square, Congleton, Cheshire CW12 1ET

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Inspector

Mark Dickinson, Social Care Inspector Inspection report for children’s home: SC477209 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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