Children's Home run by Evoke Care Group Limited in Croydon

Inspection report for children’s home: 1273719 1 Registered provider: Evoke Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned home provides care for up to three children. The home provides care for children who have social or emotional difficulties.

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Information about this children’s home

This home registered with Ofsted in June 2018. The manager, who is also a social worker, registered with Ofsted at the same time. The registered manager is suitably qualified and experienced.

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Information about this children’s home

At the time of this inspection, three children were living at the home.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected good

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 1 November 2021

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 1273719 2

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Inspection date Inspection type Inspection judgement

01/11/2021 Full Outstanding 14/08/2019 Full Good 05/02/2019 Full Good 15/10/2018 Full Inadequate Inspection report for children’s home: 1273719 3

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outstanding

Children’s progress is exceptional. They understand their plans and work towards agreed goals. This helps to improve children’s behaviour and understanding of the risks associated with child exploitation. Overall, children are more confident, and have increased self-esteem and self-worth.

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outstanding

Children engage in education and make good progress. Staff support children to attend school and work closely with teachers to provide additional support when needed. Consequently, children settle in school and make good academic progress.

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outstanding

The home uses technology to connect and communicate with children effectively. This ensures that children’s wishes and views are known and taken into account on a daily basis. Children are encouraged to make complaints, and the registered manager addresses these appropriately.

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outstanding

Staff encourage and promote children’s amazing talents. These include singing and art. Photo books placed throughout the home capture the fun experiences that children have and their many achievements. The home is beautifully maintained, and children have their own personalised bedrooms. This helps children to feel valued and comfortable in their home.

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outstanding

The independence work undertaken with children is outstanding. Children learn and develop entrepreneur skills, such as starting a cake business or simply learning to print and sell t-shirts. Their progress is a source of genuine joy and excitement for both staff and children.

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How well children and young people are helped and protected: good

Staff are responsive when children self-harm. Staff work closely with health professionals as well as attend training, and take time to understand why self-harm happens. Increased staff understanding is assisting children in developing new coping strategies. This has reduced the number and severity of children’s self- harming incidents.

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How well children and young people are helped and protected: good

On occasions, staff physically intervene to keep children safe. Restraints are only used as a last resort. Restraint records ensure that the manager has good oversight of incidents and debriefs are provided for children. This increases children’s confidence in staff’s ability to keep them safe.

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How well children and young people are helped and protected: good

The registered manager reviews all incidents that occur in the home. Learning from incidents is carried out as a team, as well as through staff training and supervision. As a result, staff continually reflect on their practice and this helps to reduce the possibility of serious incidents. Inspection report for children’s home: 1273719 4 Staff are proactive when children go missing from home. They contact children and work together with other agencies to ensure children’s safety and well-being. Records of missing from home incidents are thoroughly reviewed and debriefs with staff and children are held. However, staff do not always follow the home’s missing protocol when reporting children missing.

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How well children and young people are helped and protected: good

Staff help children to understand the risks that they may face. Key-work sessions and safety plans have a keen focus on things that children can do to help to keep themselves safe.

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The effectiveness of leaders and managers: outstanding

The home is well managed by a strong leadership team. The registered manager is experienced and is supported by a deputy manager. The responsible individual regularly visits the home and meets with children.

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The effectiveness of leaders and managers: outstanding

The leadership and management of the home is exceptional. The registered manager is committed to developing a culture of improved outcomes and good- quality care for children. She has a clear vision and realistic ambitions for the development of the home. These include robust staff training, engagements with the wider community and therapeutic input.

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The effectiveness of leaders and managers: outstanding

Children are cared for by an exceptionally experienced, child-centred and caring staff team. The staff have expertise and are dedicated to the children that they care for.

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The effectiveness of leaders and managers: outstanding

Staff are well managed and supported. They benefit from regular therapeutic team meetings, annual appraisals and practice-related supervision. This enables staff to reflect on their practice and review the needs and progress of the children.

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The effectiveness of leaders and managers: outstanding

The registered manager’s monitoring and review systems are excellent. The manager uses both internal and external monitoring activities to secure improvement. The monitoring systems show the consistent progress that children make.

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The effectiveness of leaders and managers: outstanding

Health and safety matters are addressed effectively. This ensures that the premises are safe and suitable for children, visitors and staff. Inspection report for children’s home: 1273719 5

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Recommendations

 The registered person should ensure that the home’s procedures take into account the views of appropriate local services and have regard to police and local authority protocols. In particular, with regard to incidents of children going missing. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 45, paragraph 9.29)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 1273719 6

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Children’s home details

Registered provider address: Airport House, Purley Way, Croydon CR0 0XZ

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Inspector

Maud Pipim-Addo, Social Care Inspector Inspection report for children’s home: 1273719 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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