Care 2 Share Residential Family Assessment Centre

Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 1 Care 2 Share Residential Family Assessment Centre Care 2 Share Limited 17 Wallwood Road, Leytonstone, London, E11 1DQ Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre provides parental assessments for up to five families at any one time and is staffed on a 24-hour basis.

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Information about this residential family centre

The centre registered with Ofsted in June 2012. The manager registered with Ofsted in September 2022. At the time of this inspection, there were three families undergoing residential assessments.

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Overall experiences and progress of

children and parents, taking into account outstanding

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Overall experiences and progress of

How well children and parents are helped and protected outstanding

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Overall experiences and progress of

The effectiveness of leaders and managers outstanding

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Overall experiences and progress of

The residential family centre provides highly effective services that consistently exceed the standards of good. The actions of the residential family centre contribute to significantly improved outcomes and positive experiences for children and parents.

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Overall experiences and progress of

Date of last inspection: 26 September 2018

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Overall experiences and progress of

Overall judgement at last inspection: outstanding

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Overall experiences and progress of

Enforcement action since last inspection: none Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 2

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Overall experiences and progress of children and parents: outstanding

Children and parents consistently receive excellent support during their parenting assessment at the centre. Parents feel welcomed, and they are enabled to build positive relationships with staff. This helps parents to settle and be able to accept help at a difficult time.

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Overall experiences and progress of children and parents: outstanding

Children and parents are treated with dignity and respect. Staff and managers are positive about parents and what they can achieve. Assessments and direct work take into account each parent’s individual needs and starting points. Assessments are balanced and identify areas of strengths as well as concerns

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Overall experiences and progress of children and parents: outstanding

The manager and staff are creative and offer children and parents a wide range of activities in the centre and in the local community. Activities are educational but also give families the opportunity to spend quality time together and have fun. Specific groups for fathers tailor support to ensure that their individual needs are met. Additionally, parents are supported to complete recognised training courses, which helps them to learn new skills and gives them more opportunities for future employment.

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Overall experiences and progress of children and parents: outstanding

Children’s and families’ health and well-being improve during their time at the centre. Their individual needs are well understood by staff, who go above and beyond to get the right support for families. This includes working closely with local partners in health services. The centre sources additional support from services such as the sexual health nursing team and the local drug and alcohol support team. In addition, all parents are able to access counselling. This support gives parents the best possible chance to make change and progress.

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Overall experiences and progress of children and parents: outstanding

Complaints about the centre are rare. If parents do want to make a complaint, they know how to and are encouraged to do so. Leaders and managers give written responses to complaints to demonstrate what action has been taken in response to the parent’s concern. This helps parents to feel heard and improves their time in the centre.

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Overall experiences and progress of children and parents: outstanding

Assessments are analytical and comprehensive. They are well written and include a thorough assessment of parental capability. Assessments conclude with clear recommendations and follow the letter of instruction to illustrate how parenting skills are assessed.

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How well children and parents are helped and protected: outstanding

Safeguarding practice is outstanding and remains a priority for the manager and staff. Staff have a good understanding of their safeguarding roles and responsibilities. Leaders, managers and staff want to support parents to care for Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 3 their children safely. However, if there are concerns about a child’s safety, this is raised immediately with relevant professionals and safety plans are put in place.

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How well children and parents are helped and protected: outstanding

Children’s and parents’ risks and needs are understood well. Thorough risk assessments and placement plans are in place. They are updated if risks or needs change. This ensures that staff have a clear understanding of what the concerns are and how best to support children and parents.

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How well children and parents are helped and protected: outstanding

High-quality key-work sessions help parents to learn and develop. Staff support parents to improve their parenting skills with individual key-work sessions in addition to a group parenting programme. Parents’ progress is monitored and tracked through a weekly feedback tool. This tool is easy to understand and helpful for both parents and staff to identify families’ needs.

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How well children and parents are helped and protected: outstanding

Recruitment practice is robust. Careful recruitment and monitoring of staff ensure that only suitable people work with children and families. There have been no allegations against staff in the centre and no referrals to the local authority designated officer.

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How well children and parents are helped and protected: outstanding

Professional practice results in the sustained improvement of the safety and welfare of children. Highly effective planning, assessment and support ensure that risks are managed well in and out of the centre. As a result, many families have been able to safely return to the community.

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How well children and parents are helped and protected: outstanding

Practice is evidence-based and informed by research. One example of this is the centre’s decision to increase the length of parental assessment, following recent research. Leaders and managers continue to identify appropriate training and support for staff to ensure that they are up to date with relevant research and guidance to inform and develop their practice.

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The effectiveness of leaders and managers: outstanding

Leaders and managers are inspirational and ambitious. They are committed to improving the lives of the children and parents. The centre is managed effectively by a suitably experienced registered manager, who is supported by an efficient deputy manager. Their passion and motivation are clear and inspire their staff team.

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The effectiveness of leaders and managers: outstanding

Leaders and managers continuously monitor the quality of assessment, care and support provided to families. They regularly seek feedback from parents at each stage of the assessment, as well as in residents’ meetings and from their own relationships with families. Feedback from professionals is also used to improve the quality of the service. The registered manager has a clear vision of what she wants to achieve and the areas the centre can develop further.

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The effectiveness of leaders and managers: outstanding

Leaders and managers ensure that the plans for families are comprehensive and address their needs. They have a good understanding of parents’ capacity for change and can demonstrate the impact that the centre has had on children’s lives. Leaders and managers routinely gather information on outcomes for families after Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 4 they have left the centre. This gives them a good understanding of the impact the centre has had and what works well.

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The effectiveness of leaders and managers: outstanding

Staff morale is very positive. Staff are creative and enthusiastic about the work that they do with parents and children. Staff feel supported by the leadership team and proud to work for the organisation.

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The effectiveness of leaders and managers: outstanding

Staff receive regular and effective supervision. Case discussions are detailed and reflective. Supervision focuses on the impact of the work on individual workers as well as the plans for families and actions that need to be taken. Staff also benefit from regular group supervision in their monthly team meetings. This provides more opportunities to improve professional practice.

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The effectiveness of leaders and managers: outstanding

The centre has sufficient facilities for families. However, some of the furniture is worn, as is the general décor. Some of the family bedrooms have metal bars at the windows. This gives the centre an institutionalised feel and could be improved. Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 5

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Recommendation

 The registered person should ensure that they provide a comfortable and homely environment that is well maintained and decorated. Risk reduction should not lead to an institutional feel. (Residential Family Centres: NMS, 11.2)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 6

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Residential family centre details

Registered provider address: 46 The Ridgeway, North Harrow, Harrow HA2 7QN

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Residential family centre details

Responsible individual: Mehnaaz Chaudhary

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Inspector

Leanne Grant, Social Care Inspector Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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