Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report for children’s home: SC376719 1 SC376719 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately run and offers care for up to two children who experience social and/or emotional difficulties.

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Information about this children’s home

The manager is experienced and registered with Ofsted in October 2012.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: outstanding

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC376719 2

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Inspection date Inspection type Inspection judgement

05/01/2022 Full Outstanding 19/11/2019 Full Outstanding 12/11/2018 Full Good 25/01/2018 Full Good Inspection report for children’s home: SC376719 3

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Overall experiences and progress of children and young people: good

Two children currently live in the home. Since the last inspection, one child has left the home and one child has moved into the home.

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Overall experiences and progress of children and young people: good

Children have secure and trusting relationships with staff. The inspector observed nurturing, playful and supportive interactions between children and staff. These positive relationships provide children with stability and a sense of belonging.

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Overall experiences and progress of children and young people: good

Staff have a good understanding of children’s complex needs. They work closely with the home’s therapist to develop ways to support children. The therapist attends team meetings each month to provide staff with support and guidance. The therapist told the inspector that the team is very skilled and has a real therapeutic culture. This approach means that children receive good-quality care.

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Overall experiences and progress of children and young people: good

Children’s health needs are well met. Staff support children to attend all routine and specialist health appointments. Also, children have access to weekly therapy sessions. This support has helped one child to make significant progress with their emotional well-being.

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Overall experiences and progress of children and young people: good

Children regularly attend school and are making progress from their starting points. Staff help children to understand the importance of education and have high aspirations for them. One child has made significant progress with their reading and writing through support from school and staff. When children struggle in school, staff work proactively with teachers to find ways to re-engage children to ensure that they continue to make progress.

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Overall experiences and progress of children and young people: good

The home is maintained to a good standard and is comfortable for children. Children have access to all areas of the home. They have their own bedroom, which is personalised to their own taste. Children and staff enjoy mealtimes together and use this time to reflect on each other’s day.

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Overall experiences and progress of children and young people: good

Children are supported to pursue their interests and hobbies. Both children take part in activities they enjoy. One child attends boxing and another child enjoys scootering. The company caravan has been made available to allow a child the opportunity to travel, see friends and visit different skate parks to support their interest in scootering.

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How well children and young people are helped and protected: good

Safeguarding incidents are rare. Staff are skilled at supporting children’s emotions. They explore children’s feelings through reflective discussions. This approach means that children feel listened to and behaviours do not become unsafe. As a result, staff do not physically restrain children.

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How well children and young people are helped and protected: good

Staff work with the therapist to understand children’s behaviours. This gives staff Inspection report for children’s home: SC376719 4 awareness of children’s needs and helps them to develop strategies to support children. Detailed, individual management and safety plans give staff a clear understanding of how to manage risks and behaviours. The children’s behavioural needs are regularly discussed between the therapist, registered manager and staff to ensure that any risk is well managed.

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How well children and young people are helped and protected: good

Children do not go missing from the home. Staff understand the protocols and have received training to ensure that they know how to respond if a child does go missing from home.

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How well children and young people are helped and protected: good

Medication is not always administered correctly. On one occasion, there was an error. Appropriate action was taken to keep children safe. Advice was sought from medical professionals and information was shared with external agencies. Staff received extra training, and amendments were made to the storage and administration of medication in the home. This approach has ensured that no further errors have occurred and that children are safe.

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The effectiveness of leaders and managers: good

The registered manager is child focused and has high aspirations for children. She is supported by a well-qualified and experienced team of staff who share her child- focused approach. This creates a positive culture that supports children’s progress.

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The effectiveness of leaders and managers: good

The home has a stable staff team. Staff rarely leave, and a core group of staff have worked in the home for many years. This means that the registered manager has been able to develop a skilled staff team which delivers consistent care to children.

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The effectiveness of leaders and managers: good

The registered manager is knowledgeable about children’s complex needs. She advocates for children and works with professionals to ensure that children are receiving appropriate support. One professional said, ‘This is the best relationship we have with any care home.’ This joined-up approach improves the quality of care that children receive.

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The effectiveness of leaders and managers: good

Staff receive a wide range of training through an in-depth induction. Training is also delivered to encompass the needs of the children who are living in the home. The registered manager secures training from various sources, including online and face to face. Furthermore, the registered manager uses additional resources to inform and guide staff practice. This tailored approach gives staff awareness and knowledge about the children they care for.

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The effectiveness of leaders and managers: good

Staff enjoy working in the home and speak positively about the support they receive from the manager. Staff have regular supervision sessions and yearly appraisals, which are detailed and child focused. Supervision provides opportunities for reflection and encourages staff development and progress.

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The effectiveness of leaders and managers: good

Leaders use effective monitoring systems. They understand the home’s strengths and areas for development well. Furthermore, they generate actions to develop improvements to the quality of care for children. Inspection report for children’s home: SC376719 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC376719 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Carl Wilton, Social Care Inspector Inspection report for children’s home: SC376719 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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