Children's home run by Protea Care 2 Limited

Inspection report for children's home: 2627009 1 Registered provider: Protea Care 2 Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately owned. It is registered to provide care for up to five children with emotional and social difficulties.

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Information about this children’s home

The home is led by a registered manager.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 31 January 2022

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2627009 2

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Inspection date Inspection type Inspection judgement

31/01/2022 Full Good Inspection report for children's home: 2627009 3

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Overall experiences and progress of children and young people: good

Children enjoy living at this home. Relationships between staff and children are very good. Children say they like the staff. Staff and managers speak highly of the children and are proud of the progress they are making. One parent said, ‘My is happy and settled. It makes me happy to know that he is happy.’

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Overall experiences and progress of children and young people: good

Children are making good progress in their education. Staff and managers help children to see the importance of learning. When children are not attending school, staff help them engage in educational activities to structure their day. It is the expectation that children attend full-time education.

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Overall experiences and progress of children and young people: good

Children are supported through regular key-work sessions with staff. These cover important issues that are specific to each child. They address areas of the child’s care and safety plans. This ensures there is a focus on what helps the child most, while developing relationships with trusted adults.

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Overall experiences and progress of children and young people: good

Children’s meetings take place weekly. These provide a good opportunity for children to take part in decision-making about how the home is operated. Children’s wishes and feelings are sought regarding meals, activities and their experience of life at the home.

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Overall experiences and progress of children and young people: good

Children’s care plans are clear and detailed. The manager reviews these regularly. They identify targets and ways staff should work with children. Children’s views, wishes and feelings are included. Their emotional and behavioural development is also recorded. This informs staff practice and how they can help children have fun while making progress.

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How well children and young people are helped and protected: good

Children’s mental health is well supported by staff who know and understand the children. Focused key-work sessions between staff and children address any potential risks, such as self-harm, although this is not a current behaviour of any of the children. However, staff are made aware of signs and triggers for each child. External specialist support is accessed when required. A psychologist supports staff with ways of helping children to understand the underlying triggers to their behaviours.

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How well children and young people are helped and protected: good

The risks to children and behaviour management are addressed in children’s safety plans. Specific known and potential risks are identified for each child. Triggers, presenting behaviours and avoidance methods are detailed. The safety plan includes a crisis management section. This informs staff of measures to be taken before, during and after a crisis. Therefore, staff are aware of how to keep children safe. Inspection report for children's home: 2627009 4 It is very rare for a child to go missing from this home. There are clear plans and policies in place if this should happen. Staff support children in the community and children engage in organised activities. This means children are not exposed to the known risks related to children being missing from care. This is because staff always know where children are and keep them close.

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How well children and young people are helped and protected: good

When children have made allegations and complaints against staff, these have been managed well. Children are listened to. They receive the support they need at these times. There are prompt responses from the registered manager and responsible individual. Investigations are thorough and involve the relevant safeguarding professionals.

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How well children and young people are helped and protected: good

Children’s behavioural incidents are handled well and sensitively by staff. Staff are trained in de-escalation techniques. Physical interventions are mostly to guide children away from harm. Minimal force is used for the briefest time possible.

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The effectiveness of leaders and managers: good

Staff speak highly of the manager and organisation. Staff say they feel well supported by the manager and leaders in the organisation. The manager also receives good support from an experienced and dedicated responsible individual. As a result, staff enjoy their work.

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The effectiveness of leaders and managers: good

The manager ensures that team meetings take place regularly. They are effective and concentrate on the current experiences of children. In addition, topics have been introduced to develop work practice. These have included communication skills and a focus on key work and boundaries.

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The effectiveness of leaders and managers: good

The manager has recognised that recording is still an area to be developed by the team. It has improved, and records of incidents are now good. However, there are still gaps in some records.

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The effectiveness of leaders and managers: good

The manager ensures that staff supervisions are held regularly. These are effective meetings that support and develop staff. They focus on staff’s relationships with children and how to deliver good care and protection. Similarly, the manager receives good monthly supervision from the responsible individual.

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The effectiveness of leaders and managers: good

The manager has good home and workforce development plans. These include a comprehensive induction and training programme for all staff. This ensures staff are equipped to meet the needs of the children.

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The effectiveness of leaders and managers: good

The manager’s quality assurance and monitoring systems are good. A detailed weekly report is sent to the responsible individual. The manager also values the reports and recommendations from the independent visitor. A new monthly audit has been created for managers. The manager states that his daily observations of staff working with children are crucial for monitoring the quality of care provided. Inspection report for children's home: 2627009 5

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Recommendation

 The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective and clear recording. (‘Guide to the Children’s Homes Regulations, including the quality standards,’ page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2627009 6

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Children’s home details

Registered provider: Protea Care 2 Limited

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Children’s home details

Registered provider address: 317 Horn Lane, London W3 0BU

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Inspector

Shaun Caplis, Social Care Inspector Inspection report for children's home: 2627009 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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