Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report for children’s home: SC366104 1 SC366104 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is run by a privately owned company. It is registered to provide care for up to three children who have experienced adverse childhood experiences that have led to associated trauma and presenting complex behaviours.

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Information about this children’s home

The manager registered with Ofsted in February 2022 and has a level 5 qualification in leadership and management.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: outstanding

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC366104 2

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Inspection date Inspection type Inspection judgement

20/07/2021 Full Outstanding 04/11/2019 Full Outstanding 02/10/2018 Full Outstanding 27/11/2017 Full Good Inspection report for children’s home: SC366104 3

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Overall experiences and progress of children and young people: good

Since the last inspection, one child has left the home and one child has moved in. At the time of this inspection, three children were living at the home.

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Overall experiences and progress of children and young people: good

A dedicated staff team provides individualised care to meet the complex needs of each child. Staff know the children well, which helps children to build good relationships with the adults who care for them. Staff help children to develop a sense of purpose and belonging through extra-curricular activities and supporting children to take part in hobbies that they enjoy as well as holidays abroad. These positive experiences help children to improve their self-esteem through having fun.

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Overall experiences and progress of children and young people: good

Children’s views are central to the running of the home. Staff consult children in all aspects of their care and support them to take increasing control over decisions that affect them. Children confirmed that they feel listened to and the inspector was able to observe this during the inspection.

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Overall experiences and progress of children and young people: good

Children attend education and make good progress against their targets. Children have aspirations for the future, which are fully advocated for and supported by staff. This good support has helped one child in particular as they are now attending education following at least two years without formal education.

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Overall experiences and progress of children and young people: good

Children’s health is promoted, and they are helped to maintain a healthy lifestyle. Staff are therapeutic in their approach and receive support from the home’s clinicians with this. Staff consult with mental health services as part of plans for children to provide additional support. Staff do not always record details of conversations that have taken place with consultants, which is a missed opportunity to evidence the proactive work carried out with children. The manager was able to reflect on this during the inspection.

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Overall experiences and progress of children and young people: good

Staff help children to sustain relationships with the people who are most important to them. As a result, children develop positive relationships family members and understand more about their family identity.

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Overall experiences and progress of children and young people: good

Care planning is carried out to a high standard. The manager carefully considers the needs of new children who may move to the home as part of the pre-admission planning. Transitions are thoughtful and great care is taken when introducing new children to the home. Planning for when children move on is equally as good. This process provides all children with fond memories and experiences of their time at this home. Inspection report for children’s home: SC366104 4

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How well children and young people are helped and protected: good

Children informed the inspector that they can name trusted adults who they say keep them safe. Children know how to make complaints and feel listened to when concerns are raised. When children raise concerns, the manager responds appropriately.

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How well children and young people are helped and protected: good

Physical interventions have reduced over time. De-escalation is good and staff use the least restrictive measures available to them for only as long as required. Incidents are followed up with discussions between children and staff as part of reflection to improve on practice.

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How well children and young people are helped and protected: good

Children feel supported and protected by the adults who care for them. Plans are in place to protect children and to reduce the risk of harm. Risk management and individual support plans identify any known vulnerabilities for children, and adults have a good understanding of these. Most plans are reviewed to include up-to-date and relevant information. However, one document contained information that was outdated. This was discussed with the manager, who reviewed this document during the inspection.

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How well children and young people are helped and protected: good

Staff support most children with taking age-appropriate risks as part of their development. For example, children are encouraged to travel independently to their education setting. Another child is taking driving lessons. This approach helps children to develop their confidence and life skills in preparation for adulthood.

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The effectiveness of leaders and managers: good

The home is managed effectively by an experienced and qualified manager. The manager is due to leave his post. A new manager has been appointed and is working alongside the current manager as part of a transition plan.

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The effectiveness of leaders and managers: good

Staff say that they enjoy working at the home and caring for the children. This is because the manager provides them with a supportive environment. One member of staff describes the manager as ‘very supportive’. They informed the inspector, ‘We will be sad to see him leave us, he is one of the main reasons the morale is so high among us all.’

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The effectiveness of leaders and managers: good

Children are provided with good-quality care by a full and consistent staff team. The majority of staff hold the required level 3 diploma in residential childcare. Some are given the opportunity to progress to the level 5 diploma in leadership and management, which supports the staff with their development and knowledge. Those who are not qualified are currently working to achieve this. Plans are in place to help to ensure that they complete this within the required time frame.

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The effectiveness of leaders and managers: good

The manager forms good relationships with children’s families and professionals. A social worker said that staff’s commitment to supporting a child to see family members on a regular basis cannot be faulted. Inspection report for children’s home: SC366104 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC366104 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Kev Brammer, Social Care Inspector Inspection report for children’s home: SC366104 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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