Kaleidoscope Assessment Services

Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 1 Kaleidoscope Assessment Services Finsley House, Finsley Street, Briercliffe, Burnley, Lancashire BB10 2HN

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Inspected under the social care common inspection framework

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Information about this residential family centre

This privately owned residential family centre is registered to care for up to three families at any one time.

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Information about this residential family centre

Families access the centre at the direction of the family court or the local authority for the purposes of assessment. Parenting assessments are usually undertaken over a 12-week period but may be extended if agreed with the referring local authority and/or following court instruction.

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Information about this residential family centre

The manager registered with Ofsted in July 2015. She is appropriately qualified.

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Information about this residential family centre

Date of previous inspection: 3 January 2023

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This monitoring visit

Ofsted carried out this visit to monitor compliance notices served under regulations 8, 12, 13A and 19 following the centre’s full inspection on 3 January 2023 when it was judged as inadequate. The compliance notices related to several shortfalls in relation to the leadership and management of the centre in respect to safeguarding children and families. In addition to this, there were several shortfalls regarding the quality, evidence base and oversight of parenting assessments.

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This monitoring visit

At the time of this monitoring visit, three families had moved out and there were no families living in the centre. Inspectors found that suitable action had been taken to meet three of the compliance notices. The compliance notice under regulation 12 was not met and so it has been restated. Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 2 Following the inadequate judgement after the last inspection, immediate action was taken by the manager to implement hourly checks by staff and regular checks by managers. This included unannounced calls from the responsible individual to check that staff were following appropriate safeguarding procedures and keeping families safe. Staff have had additional training in relation to safeguarding and medication management following the concerns identified at the last visit.

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This monitoring visit

The manager has introduced signed agreements for staff, to address the procedures for monitoring CCTV to keep children safe and the importance of reporting any serious concerns to an on-call manager and the placing authority without delay. Furthermore, a written agreement is now in place to direct staff to attend a family’s flat immediately should any safeguarding incidents arise.

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This monitoring visit

The registered manager has attended additional training to revisit her understanding of safeguarding children and families. She has undertaken some reflective work specific to previous safeguarding incidents and identified lessons learned. She has also introduced an incident analysis record, to help her adopt a more robust approach to reviewing incident reports and scrutiny of incident management.

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This monitoring visit

The manager has met with the staff team to reinforce her expectations of staff responses to safeguarding incidents. Two of the three incidents reviewed at the last inspection have been retrospectively reported by the manager to the local authority designated officer (LADO.) The two incidents have also been addressed formally with staff in supervision, to reflect on how the incidents could have been dealt with differently. However, for one incident, there has been no reflective practice and it has not been formally addressed with staff or reported to the LADO. This means that not all staff have been held accountable or supported to understand the serious implications of their practice.

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This monitoring visit

The manager has amended impact risk assessments to consider the impact of families moving into the centre on those families already living there, including strategies to manage the risks. However, she has failed to consider the impact of families already living in the centre on new families moving in. The manager has not evidenced careful consideration of whether families can live with one another safely.

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This monitoring visit

Managers’ monitoring of medication forms has been introduced, to ensure that all medication administered by a parent to their child is reviewed on a weekly basis. Additional safeguards are in place for staff, to ensure that parents administer safe and appropriate dosages of medication to their children.

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This monitoring visit

An external company has been commissioned to undertake any internal investigations relating to allegations made against senior managers. This is because all members of the senior leadership team are related. Leaders and managers are satisfied that this is a robust process, as their allegation management procedures include involving the LADO and Ofsted. The manager has revisited the whistle- blowing policy in relation to these changes. Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 3 Leaders and managers have made arrangements to ensure that parenting assessments undertaken by the social worker who is employed by the centre are appropriately quality assured. A qualified senior social worker has been identified to oversee the parenting capacity assessments for court and supervise the centre’s social worker to ensure that she conducts her role safely and effectively.

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This monitoring visit

Parents are now provided with a 12-week assessment plan that sets out the specific sessions to be undertaken on a weekly basis with the centre’s social worker. All sessions carried out by the social worker since the last inspection have been clearly recorded. Parents’ weekly planners include additional direct work that parents undertake with staff to support and develop their parenting skills. This means that parents have structured weekly plans and time to prepare themselves for the sessions.

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This monitoring visit

A pre-admission document request list and an escalation policy for any information not received have been introduced for new families moving into the centre. This is to ensure that the centre holds all the relevant documents from placing authorities to inform their assessment. Placing authority social workers and the staff team will also attend pre-placement meetings, to ensure that all vital information is shared with the centre before families move in.

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This monitoring visit

The remaining areas of concern raised at the full inspection were not looked at during this visit. Therefore, they remain as requirements until the centre’s next inspection. Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall produce a written guide to the residential family centre ("the resident’s guide") which shall include:

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Requirement Due date

a summary of the statement of purpose. (Regulation 4 (3)(a)) 12 February 2023

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Requirement Due date

The registered person shall ensure that the residential family centre is conducted so as to—

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Requirement Due date

promote and make proper provision for the health [(including physical, mental and emotional health)] and welfare of residents;

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Requirement Due date

make such provision for the care, treatment, education and supervision of residents as is appropriate to their age and needs. (Regulation 10 (1)(a)(b)) 12 February 2023

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Requirement Due date

The registered person shall make arrangements for the recording, handling, safe keeping, safe administration and disposal of medicines received into the residential family centre. (Regulation 11 (2)) 12 February 2023

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Requirement Due date

*The registered person shall prepare and implement a written child protection policy which—

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Requirement Due date

is intended to safeguard children accommodated in the residential family centre from abuse or neglect.

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Requirement Due date

The procedure under paragraph (1)(b) must in particular provide for—

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Requirement Due date

the prompt referral to the local authority in whose area the residential family centre is situated, of any allegations of 16 April 2023 Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 5 abuse or neglect affecting any child accommodated in the residential family centre. (Regulation 12 (1)(a) (2)(b))

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Requirement Due date

For the purposes of paragraph (1), a person is not fit to work at a residential family centre unless—

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Requirement Due date

full and satisfactory information is available in relation to him in respect of each of the matters specified in Schedule 2. (Regulation 16 (3)(d)) 12 February 2023

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Requirement Due date

The registered person shall ensure that—

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Requirement Due date

the premises to be used as the residential family centre are of sound construction and kept in a good state of repair externally and internally. (Regulation 21 (2)(b)) 12 February 2023

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Requirement Due date

The registered person shall establish and maintain a system for—

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Requirement Due date

the quality of care provided at the residential family centre. (Regulation 23 (1)(a)(b)) 12 February 2023

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendation

 The registered person should ensure that staff understand the nature of records maintained and that there is a system in place to monitor the quality and adequacy of record-keeping and take action when needed. (Residential family centres: NMS 20.2)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the residential family centre since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 6

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Residential family centre details

Registered provider: Kaleidoscope Assessment Services Limited

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Residential family centre details

Registered provider address: Finsley House, Finsley Street, Briercliffe, Burnley, Lancashire BB10 2HN

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Inspectors

Cheryl Field, Social Care Inspector Charlie Bamber, Social Care Inspector Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children who are looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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