Children's home run by Roxwell Care Ilford Limited

Inspection report for children’s home: 2684147 1 Registered provider: Roxwell Care Ilford Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home provides care for up to four children aged between five and 17 years with learning disabilities.

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Information about this children’s home

The home registered with Ofsted on 15 October 2022. The registered manager left on 17 January 2023.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2684147 2

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Inspection date Inspection type Inspection judgement

Not previously inspected Inspection report for children’s home: 2684147 3

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Overall experiences and progress of children and young people: good

There was one child living at the home at the time of this inspection. Due to the child’s high level of need, it has been agreed that this will be a solo placement. This enables staff to provide the care and attention required, which has resulted in the child making good progress from their starting point.

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Overall experiences and progress of children and young people: good

The child is in full-time education and attends regularly. The child is encouraged and supported to develop their independent living skills, such as shopping, cooking and cleaning. This has helped the child to learn and develop important life skills.

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Overall experiences and progress of children and young people: good

Staff support the child to live a healthy lifestyle. The child is supported to attend health appointments and take their medication as prescribed. The child also has access to specialist advice from the child and adolescent mental health services.

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Overall experiences and progress of children and young people: good

The child has opportunities to express their views about their day-to-day care and the home. However, until the day of the inspection, the provider did not have a copy of the child’s local authority care plan. This compromises care planning.

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Overall experiences and progress of children and young people: good

Staff understand that it is important for children to maintain relationships with the people who are special to them. Parents are warmly welcomed into the home and staff support them to spend quality time with their children.

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Overall experiences and progress of children and young people: good

The home is clean, comfortable and decorated to a good standard. However, the rationale for the use of closed-circuit television (CCTV) in some communal areas of the home is unclear. The use of CCTV has not been assessed in respect of the child. Furthermore, the local authority was unaware of this measure until this inspection. This is a breach of regulations.

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How well children and young people are helped and protected: good

Managers and staff work hard to ensure that children are protected from harm. The child receives two-to-one support, which significantly minimises the risk of harm.

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How well children and young people are helped and protected: good

Managers and staff demonstrate a good understanding of the needs and vulnerabilities of the child in their care. The child’s risk assessment and behaviour support plan are reviewed regularly. They include all known risks and set out specific actions of how staff should respond to manage any risks. However, the risk assessment does not include the use of emergency medication as a measure to control the child’s behaviour.

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How well children and young people are helped and protected: good

Staff provide consistent and clear boundaries for the child, which has resulted in a decrease in the number of incidents. Incident records are detailed and provide a clear description of what happened and the action taken by staff to manage the situation. However, incident records lack sufficient and consistent management Inspection report for children’s home: 2684147 4 oversight. Furthermore, the key-work sessions carried out following incidents do not address the unwanted behaviour.

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How well children and young people are helped and protected: good

Staff are suitably trained to restrain children safely when required. A parent informed the inspector of previous allegations being made by the child of being restrained. This could not be corroborated by the provider or placing authority during the inspection.

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How well children and young people are helped and protected: good

Staff have received safeguarding training and demonstrate a good knowledge of the policies and procedures to follow when allegations are made. They understand the importance of reporting and following up concerns.

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good

The registered manager has left the home only three months after it registered with Ofsted. Although support is being provided by the responsible individual and a manager from a sister home, this has impacted on the quality of management oversight. The responsible individual is in the process of recruiting for the positions of home manager and deputy manager.

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good

Leaders and managers do not use monitoring and review systems effectively to make improvements to the quality of care provided to children. For example, the oversight of significant incidents is not consistent and the recommendations are not followed up.

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good

Management oversight of recruitment processes carried out by an external agency need to improve to ensure that all relevant checks are carried out and that safer recruitment process are followed. The references for one new member of staff were not obtained until during this inspection. Furthermore, a gap in the member of staff’s employment history was not explored. Recruitment records are not easily accessible and complete files were only provided to the inspector the day after this inspection.

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good

Feedback from key professionals and a family member is positive. They praise staff for their positive interactions and improvement in the child’s presentation and demeanour. However, they feel that the level of communication from the provider could be improved, for example sharing information following significant events.

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good

Staff report that they feel well supported by leaders and managers, who are available and approachable. Staff receive training that is relevant to the needs of the child in their care. They benefit from regular team meetings. However, staff supervision is not consistently carried out regularly. This compromises management oversight of staff practice and development. Inspection report for children’s home: 2684147 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to understand how to keep safe. (Regulation 12 (1) (2)(a)(ii))

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Requirement Due date

In particular, this refers to the registered person ensuring that the key-work sessions are focused on addressing known concerns and vulnerabilities to help children to learn how to keep themselves safe. 31 March 2023

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(c)(h)) 31 March 2023 Inspection report for children’s home: 2684147 6 In particular, the registered person must ensure that the monitoring and review processes improve the quality of care and records, such as key-work sessions and risk assessments.

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Requirement Due date

The registered person may only use devices for the monitoring or surveillance of children if—

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Requirement Due date

the monitoring or surveillance is for the purpose of safeguarding and promoting the welfare of the child concerned, or other children;

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Requirement Due date

the child’s placing authority consents in writing to the monitoring or surveillance;

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Requirement Due date

so far as reasonably practicable in the light of the child’s age and understanding, the child is informed in advance of the intention to do the monitoring or surveillance; and

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Requirement Due date

the monitoring or surveillance is no more intrusive than necessary, having regard to the child’s need for privacy. (Regulation 24 (1)(a)(b)(c)(d))

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Requirement Due date

In particular, leaders and managers should obtain consent for the use of CCTV, and the use of CCTV should be regularly reviewed to ensure that it is only used when necessary to safeguard a child. 28 February 2023

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Requirement Due date

The registered provider must appoint a person to manage the children’s home if—

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Requirement Due date

there is no registered manager in respect of the home.

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Requirement Due date

If the registered provider appoints a person to manage the home, the registered provider must, without delay, give HMCI notice of—

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Requirement Due date

the name of the person so appointed; and

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Requirement Due date

the date on which the appointment takes effect. (Regulation 27 (1)(a) (2)(a)(b)) 7 May 2023

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or 7 March 2023 Inspection report for children’s home: 2684147 7 if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home,

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Requirement Due date

if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual is of integrity and good character;

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform;

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Requirement Due date

the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a)(b) (3)(a)(b)(c)(d))

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure (“the user”), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and 28 February 2023 Inspection report for children’s home: 2684147 8 a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(viii)(b)(i)(ii)(c))

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Requirement Due date

In particular, the registered person must ensure that all forms of physical intervention and restraint, including chemical restraint, are recorded.

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Recommendations

 The registered person should ensure that staff communicate and work in close partnership with all those who play a role in protecting and caring for the child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 11, paragraph 2.3)  The registered person should ensure that they have systems in place so that all staff receive supervision of their practice in line with the home’s statement of purpose. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 60, paragraph 13.2)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2684147 9

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Children’s home details

Registered provider: Roxwell Care Ilford Limited

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Children’s home details

Registered provider address: 416 Green Lane, Ilford IG3 9JX

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Children’s home details

Responsible individual: Parmeswar Gopee Singh

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Inspector

Aneta Wasilewska, Social Care Inspector Inspection report for children’s home: 2684147 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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