Children's home run by Happy Group (UK) Limited

Assurance inspection report for children’s home: 1236625 1 Registered provider: Happy Group (UK) Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private provider. It is registered to provide care for up to three children who experience social and emotional difficulties.

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Information about this children’s home

The manager is registered with Ofsted and is suitably qualified and experienced. They were present during this visit.

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Information about this children’s home

Children were seen during this visit and were given opportunities to contribute their views.

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Information about this children’s home

Judgement at last inspection: requires improvement to be good

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Information about this children’s home

Enforcement action since last inspection: none

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Information about this inspection

At this inspection, the inspector evaluated:

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Information about this inspection

 the care of children  the safety of children  the effectiveness of leaders and managers. Inspectors have looked closely at the experiences and progress of children, using the social care common inspection framework. This assurance inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Assurance inspection report for children’s home: 1236625 2

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Findings from the inspection

We did not identify any serious or widespread concerns in relation to the care or protection of children at this assurance inspection.

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The care of children

Children are making progress, particularly around their emotional health and well- being. Staff build positive and trusting relationships with the children. Because of this, children are more settled. Children are helped to express themselves when they are worried or upset and are provided with support to help them manage their emotions. This leads to a reduction in incidents.

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The care of children

Staff know the children well and understand their individual needs and how best to support them. Additional support has been offered and accessed to help children emotionally.

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The care of children

Staff promote and support education and work with schools and tutors. This has started to improve children’s engagement.

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The care of children

Children have a clear voice and staff ensure that their views are captured. Children also have access to an advocate. Staff enable children to contribute to their care planning, which means that children are aware of their own progress.

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The safety of children

Children benefit from improved risk management and safety planning and are safer. For example, there are reduced incidents of children going missing from the home. This is partly due to an improved multi-agency approach.

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The safety of children

Risk assessments and support plans are individual to the child. They are regularly reviewed and updated. They contain clear guidance on how best to support children and reduce risks. Children are consulted with and contribute to their plans. This helps children to understand the impact of their behaviour and how staff will support them.

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The safety of children

Incidents are infrequent. When they do occur, they are well managed. The manager carries out debriefs and lessons learned with staff to help them to reflect on their working practices. This supports staff to develop their understanding of behaviour management and how best to support children. Staff carry out debriefs with children and talk to them about better ways of communicating if they are upset or angry.

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The effectiveness of leaders and managers

Management oversight has improved as the manager has implemented a range of systems and strategies to support with monitoring and quality assurance. The Assurance inspection report for children’s home: 1236625 3 management team provides strong leadership and is creating a child-centred and therapeutic culture and ethos. The manager has a development plan in place to further drive improvement.

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The effectiveness of leaders and managers

Staff feel well supported and benefit from regular supervision and team meetings. Staff have completed a wide range of training, and further face-to-face workshops and training are planned to further develop knowledge and skills. A recent development day provided staff with clear guidance around recording information, care planning and the home’s development plan. As a result, staff are clearer about the expectations of their roles. Children’s plans have also been reviewed to ensure that they are current and relevant.

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The effectiveness of leaders and managers

The manager has responded positively to the requirements from the last inspection and made a series of improvements. As a result, all previous requirements have been met. The manager is passionate about her role and has high expectations of the team and in providing children with opportunities to succeed. Assurance inspection report for children’s home: 1236625 4

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Inspection date Inspection type Inspection judgement

04/10/2022 Full Requires improvement to be good 11/05/2021 Full Good 18/12/2019 Full Requires improvement to be good 29/10/2019 Full Inadequate Assurance inspection report for children’s home: 1236625 5

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Children’s home details

Registered provider: Happy Group (UK) Limited

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Children’s home details

Registered provider address: West Walk House, 99 Princess Road East, Leicester, Leicestershire LE1 7LF

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Inspector

Sarah Orriss, Social Care Inspector Assurance inspection report for children’s home: 1236625 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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