Children's Home run by Phoenix Childcare Ltd in Devon

Inspection report for children’s home: SC408149 1 SC408149 Registered provider: Phoenix Childcare Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home is operated by a local provider that owns several children’s homes in the region.

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Information about this children’s home

The home is registered to provide care for up to two children who have emotional and/or social difficulties. At the time of this visit, one child was living at the home.

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Information about this children’s home

The manager of the home was registered by Ofsted in June 2019 and is suitably qualified.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: outstanding

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC408149 2

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Inspection date Inspection type Inspection judgement

23/06/2021 Full Outstanding 08/01/2020 Full Good 29/01/2019 Full Outstanding 21/02/2018 Interim Improved effectiveness Inspection report for children’s home: SC408149 3

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Overall experiences and progress of children and young people: good

The child living in the home has built trusted relationships with the nurturing staff, which has helped them to feel safe and secure. Staff spend quality time with the child, listening to them to develop an in-depth understanding of their wishes and needs.. Staff speak with pride about the child’s achievements and ensure these are celebrated.

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Overall experiences and progress of children and young people: good

Staff are sensitive and responsive to the child’s identity needs. They carried out extensive research so they could provide information effectively to answer any exploratory questions the child asks. The well-informed staff use one-to-one sessions to assist the child in developing a positive sense of their own identity.

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Overall experiences and progress of children and young people: good

Outcomes for children are positive, and significant progress is made at the home. A child who recently left was supported to move back to their family. This had been a great success, and staff were proud to be part of the child’s development.

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Overall experiences and progress of children and young people: good

The manager and staff recognise the importance of the child experiencing a range of activities. Staff understand the child’s needs and support them thoughtfully to engage in activities they enjoy. These activities include holidays, trips to a theme park, musical tribute nights, bowling and swimming. A social worker commented that they love the regular activities their child experiences, and it is clear staff understand the child well.

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Overall experiences and progress of children and young people: good

The child enjoys school, and their attendance is good. The staff effectively advocated for the child to ensure they received the right educational provision. A bespoke school timetable was produced to meet the child’s individual learning needs. This included art therapy, equine therapy and cookery. Well-thought-out, achievable goals enable the child to make good progress from their starting points and gain confidence.

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Overall experiences and progress of children and young people: good

The child is supported to maintain and improve their health. Staff ensure the child understands the importance of having a healthy, well-balanced diet. The child has embraced this, resulting in a reduction in their prescribed medicine. An in-house therapies team supports staff to appropriately respond to new or changing behaviours, to aid the child’s mental well-being.

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Overall experiences and progress of children and young people: good

The home is cosyand nicely decorated. The child’s room is spacious and personalised. Staff support the child to keep in touch with their family where appropriate, and they are encouraged to visit the home. Staff understand the importance of the child having meaningful and safe friendships and are proactively working to establish these.

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How well children and young people are helped and protected: good

Inspection report for children’s home: SC408149 4 The child said they feel safe and happy living in their home. They describe staff as their ‘Bournville Family’. Staff are passionate about caring for the child and keeping them safe. They set clear boundaries and are developing an understanding of the child’s triggers for certain behaviours. Staff use this knowledge to help the child to manage their feelings safely.

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How well children and young people are helped and protected: good

The child has staff they can trust and talk to about their concerns. Staff listen to the child and understand the seriousness of the discussions that take place. When required, staff respond appropriately to ensure the child is protected and kept safe.

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How well children and young people are helped and protected: good

Staff know how important it is for the child to achieve independence while living in the home. The child is supported to take age-appropriate risks as part of their development. This includes going to the shops on their own, cooking meals and doing their laundry. Staff continue to focus on the child learning key independent living skills, recognising the greater control and autonomy it will give them over their life in the future.

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How well children and young people are helped and protected: good

The child is safeguarded by competent staff who address concerns efficiently and effectively to keep the child safe. There are effective links with the local authorities and local authority designated officers. Responses to allegations against staff are thoroughly investigated, and the child is listened to and supported throughout. Alternative strategies are put in place to ensure the child is not negatively impactedaffected.

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The effectiveness of leaders and managers: good

The child receives good care and support from the manager, who is experienced and suitably qualified. Her leadership abilities underpin the culture of the home, and she has high aspirations for the child. Staff ensure this ethos is consistently delivered in practice.

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The effectiveness of leaders and managers: good

Leaders and managers use learning from significant events to inform staff practice. The child’s voice is always sought. The in-house therapies team is proactively used to help address all areas for improvement. It also supplies additional training to enhance the care and support the child experiences.

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The effectiveness of leaders and managers: good

The manager and staff have good and positive relationships with other agencies and professionals. Feedback from the child’s social worker commended the level of communication from the home and was very positive. The social worker commented, ‘The child is clearly at the heart of everything, and their care evolves with their needs,’ praising the home and the excellent staff team.

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The effectiveness of leaders and managers: good

Staff expressed their passion and love for working at the home. They value the support of leaders and managers, and they have access to a mental health practitioner to support their development and enhance their well-being. Staff are encouraged to gain qualifications to continue their professional development and deliver high-quality care to the child. Inspection report for children’s home: SC408149 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC408149 6

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Children’s home details

Registered provider: Phoenix Childcare Ltd

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Children’s home details

Registered provider address: Support Hub, Unit 5, Chinon Court, Lower Moor Way, Tiverton, Devon EX16 6SS

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Children’s home details

Responsible individual: Stephen Nicholson

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Inspector

Gary Turney, Social Care Inspector Inspection report for children’s home: SC408149 7 inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection. If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit

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Inspector

www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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