Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report for children's home: SC366093 1 SC366093 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

A private company operates the home. It is registered to provide care for up to three children who have had adverse childhood experiences that have led to associated trauma and presenting complex behaviours.

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Information about this children’s home

The manager registered with Ofsted in February 2022. The manager has a level 5 qualification in leadership and management.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: SC366093 2

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Inspection date Inspection type Inspection judgement

09/06/2021 Full Good 24/09/2019 Full Good 14/03/2019 Interim Sustained effectiveness 10/07/2018 Full Good Inspection report for children's home: SC366093 3

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Overall experiences and progress of children and young people: good

Since the last inspection, no children have moved in or out of the home. Two children lived at the home at the time of the inspection.

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Overall experiences and progress of children and young people: good

Children receive good-quality, individualised care. This is because children build trusting relationships with staff who know them well. Staff join children in taking part in activities and hobbies, including football and dancing competitions. Children informed the inspectors that staff spend time with them and listen to them when they have concerns. This provides children with positive experiences and helps them to develop their sense of worth.

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Overall experiences and progress of children and young people: good

A well-maintained and personalised home helps children to feel valued and invest in themselves and their home. Children’s personal spaces are decorated to their choosing. For example, children have hand-painted football emblems on their bedroom walls. Children have access to a wide range of board games and books that are scattered around the home for them to read at their leisure.

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Overall experiences and progress of children and young people: good

Children make good progress in their learning. This is because staff support the children to overcome barriers and manage change. Both children have transitioned to new schools during this academic year, one to secondary school and one to college. Staff work well with education providers to allow seamless moves. One child achieved his desired GCSE grades and has aspirations to travel the world and be a game designer.

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Overall experiences and progress of children and young people: good

Staff meet children’s health and well-being needs well. Both children are in good health, and staff support children to attend and engage in health appointments. Health plans identify any additional needs, including mental health. Children have access to clinicians provided by the organisation to support them with their complex needs. Because of this input, children develop confidence and self-esteem. For example, one child has developed the confidence to be able to join a local football team.

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Overall experiences and progress of children and young people: good

Children maintain positive relationships with those who are most important to them. One family member reported, ‘Communication with staff is excellent. I know that [name of child] is settled and really happy living there.’ Staff facilitate family time and visits, and they offer a joint approach to care for the children.

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How well children and young people are helped and protected: good

Children are safe and feel protected from harm. This is because risk management is effective. Staff responses to concerns raised are swift and ensure that children are informed of the reasons why measures are in place to support them. For example, Inspection report for children's home: SC366093 4 internet safety precautions and parental control measures on WI-FI settings allow children the freedom to use the internet safely and enjoy gaming.

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How well children and young people are helped and protected: good

Children say that they feel safe and can identify trusted adults. Children informed the inspectors that they could talk to any member of the team, especially the manager, should they have any concerns. Training provides staff with the skills to help them to keep children safe, including internet safety, child protection training and first-aid training. Children are well supported by skilled and knowledgeable staff.

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How well children and young people are helped and protected: good

Staff’s approach to de-escalating challenging behaviours means that positive behaviour is consistently promoted. Staff de-escalate incidents of challenging behaviour well. Staff only physically intervene to keep the child and others safe as a last resort. The manager reviews the handling of restraint incidents and completes debriefs with staff who have been involved in the restraint. This enables her to identify and share learning to continue to develop practice and support children appropriately.

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How well children and young people are helped and protected: good

Children take part in meaningful direct work. For example, when children are provided with news that may be upsetting to them, staff spend time helping them to understand their emotions and how to manage them appropriately. Staff show empathy and help children to regulate their emotions and behaviours. Relationships between children and staff have improved using this approach.

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The effectiveness of leaders and managers: good

A suitably qualified registered manager leads the home effectively.

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The effectiveness of leaders and managers: good

Staff say that they enjoy working at the home. They say the manager is supportive and provides them with regular and effective supervision. Supervision provides staff with the opportunity to discuss their well-being and development, as well as to consider the children’s needs and progress. One staff member informed inspectors that the manager is ‘always open and accessible’, and another member of staff simply stated, ‘She has been totally amazing.’

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The effectiveness of leaders and managers: good

The manager understands the strengths of the home as well as areas for development. She uses monitoring systems well to bring about and maintain improvements in the quality of care provided to children.

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The effectiveness of leaders and managers: good

The home is properly staffed and resourced to meet the needs of the children. The majority of staff hold the required level 3 diploma. One member of the team has surpassed the two-year timeframe without completing the diploma. However, the manager and staff member have a clear plan to progress this, which is regularly reviewed and assessed during supervision.

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The effectiveness of leaders and managers: good

New staff complete an effective induction programme that provides them with the skills and knowledge for their role in caring for children. Furthermore, staff are provided with opportunities for continuous professional development, which they access. Staff have the skills and knowledge to effectively care for children. Inspection report for children's home: SC366093 5 Children’s views are central to the running of the home. Staff consult children in all aspects of their care and support them to take increasing control of the decisions that affect them. Children confirmed that staff listen to them. This ensures that children feel that their views are valued and provides them with a degree of control. The manager ensures that children receive feedback about any requests they have made.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: SC366093 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspectors

Kev Brammer, Social Care Inspector Janet Fraser, His Majesty’s Inspector Inspection report for children's home: SC366093 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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