Mosaic Spa and Health Clubs (Contract Management) Limited

Mosaic Spa and Health Clubs (Contract Management) Limited Report following a monitoring visit to a ‘requires improvement’ provider

p.1

Name of lead inspector: Philip Elliott, Ofsted Inspector

p.1

Address:

Park Farm Country Hotel Norwich Road Hethersett Norwich NR9 3DL Monitoring visit: Mosaic Spa and Health Clubs (Contract Management) Limited, 12 and 13 April 2022

p.1

Context and focus of visit

Mosaic Spa and Health Clubs (Contract Management) Ltd (Mosaic) was inspected in November 2021. At that time, inspectors judged the overall effectiveness to require improvement.

p.2

Context and focus of visit

The focus of this monitoring visit was to evaluate the progress that leaders and managers have made in addressing the main areas for improvement identified at the previous inspection.

p.2

Context and focus of visit

Mosaic is based in Hethersett, near Norwich. At the time of the monitoring, visit there were 20 apprentices. Just over half of them are on level 2 customer services practitioner standard programmes, with the remainder on level 3 team leader/supervisor standard programmes. Most apprentices have level 2 English and mathematics qualifications.

p.2

Context and focus of visit

Apprentices carry out a variety of roles in health clubs and spas, such as reception, duty management, gym, and pool supervision.

p.2

Reasonable progress

Senior leaders have allocated additional expertise and responsibility to the oversight of apprentices’ progress. This renewed rigour and focus is starting to show impact. Board members make club-level interventions to support apprentices who have fallen behind with their work. However, these revised arrangements have yet to become established and the roles and responsibilities of different board members are not clear. As a result, governors still do not use information well enough to ensure that all apprentices achieve within planned timescales.

p.2

Reasonable progress

Senior leaders have implemented new meetings that focus in detail on apprentices’ progress. Although recently introduced, these meetings already enable training mentors to provide apprentices with closer support and more effective target-setting. Consequently, apprentices are making better progress than at the inspection. However, these meetings have yet to use the full range of information, such as the impact of actions in the quality improvement plan, to thoroughly evaluate the apprenticeship provision. Monitoring visit: Mosaic Spa and Health Clubs (Contract Management) Limited, 12 and 13 April 2022

p.2

Reasonable progress

Apprentices now make steady progress on their apprenticeship standard because they receive the support they need from their employers. Apprentices benefit from sufficient time away from their work duties to keep up with the demands of study. Apprentices at one club study in a dedicated training room. As a result, apprentices approaching their final assessments are confident of success.

p.3

Reasonable progress

Apprentices’ work roles enable them to meet the requirements of the apprenticeship standard. A level 3 team leader and supervisor apprentice applies theories of extrinsic and intrinsic motivation in their work as centre manager and takes meetings with increasing confidence. Level 2 customer service practitioner apprentices improve their performance at work by developing skills in managing difficult situations.

p.3

Reasonable progress

Leaders and managers have improved their communication with employers and training mentors. Managers are more able to identify any apprentices making slow progress and target these with the training mentor or the employer. As a result, the training mentor and employers are better informed and can take decisive action to support the progress of apprentices more effectively.

p.3

Reasonable progress

Most apprentices benefit from regular review that provides improved timely and detailed targets to support them to make rapid progress. Apprentices have a clear understanding of their progress, what they need to do to improve, and their deadlines. Apprentices know how to promote inclusiveness within a team and how to resolve any challenges of team dynamics. Leaders and managers recognise that the improved review process is yet to be fully embedded and continue to monitor it to ensure consistency.

p.3

Reasonable progress

Apprentices are now making sustained progress towards their end-point assessments. Post-pandemic, the health and spa environment in which apprentices work has started to return to a more regular routine. This has enabled apprentices to catch up on their work and become more established in the development of new skills, knowledge and behaviours. Although the number and proportion of apprentices past their planned end dates is still too high, most are now ready for their final assessments. Monitoring visit: Mosaic Spa and Health Clubs (Contract Management) Limited, 12 and 13 April 2022

p.3

Reasonable progress

Leaders and managers have started to improve the impartial careers advice and guidance given to apprentices. Leaders and managers provide a learning programme for apprentices that has begun to highlight the development of transferrable skills. Apprentices reflect on these new skills, such as building trust in a team, and how they can be applied in alternative sectors of work, such as retail or travel and tourism.

p.4

Reasonable progress

Apprentices completing their apprenticeships receive additional information regarding career options. Apprentices have begun to use this information to plan their career pathways. A few apprentices understand how to use their new skills and knowledge in working towards career goals with or beyond their current employer, for example in specialist personal training, massage or assessment. However, leaders and managers are yet to develop a structured, impartial careers programme that sits comfortably with their promotion of organisational objectives. As a result, not all apprentices are aware of the careers options available to them. Monitoring visit: Mosaic Spa and Health Clubs (Contract Management) Limited, 12 and 13 April 2022 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family

p.4

Reasonable progress

Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.5

Reasonable progress

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk .

p.5

Reasonable progress

You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence/ , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.5

Reasonable progress

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.5

Reasonable progress

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.5