Jet2.com Limited

Jet2.com Limited Report following a monitoring visit to a ‘requires improvement’ provider

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Name of lead inspector: Suzanne Horner, His Majesty’s Inspector

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Inspection date(s): 16 and 17 November 2022

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Address:

Hangar 5 Western Maintenance Area Manchester Airport Manchester M90 5AE Monitoring visit: Jet2.com Limited, 16 and 17 November 2022

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Context and focus of visit

Jet2.com Limited (Jet2) was inspected in November 2021. At that time, inspectors judged the overall effectiveness of the provision to require improvement.

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Context and focus of visit

The focus of this monitoring visit was to evaluate the progress that leaders and managers have made in rectifying the main areas for improvement identified at the previous inspection.

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Context and focus of visit

Jet2 is part of Jet2 PLC. It provides training for apprentices to become aviation engineers. Most of the apprenticeship training is based at the Manchester Airport maintenance facility. At the time of the visit, there were 23 apprentices following a level 3 engineering technician aircraft maintenance fitter/technician standards-based apprenticeship. The provider has no subcontracted provision.

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Reasonable progress

Leaders have made reasonable progress in establishing effective quality assurance processes. They have made improvements to quality processes such as the observation of teaching and learning. Leaders recognise that they need to ensure that they consistently record recommendations for improvement following observations to help instructors to reflect on, develop and improve their teaching practice.

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Reasonable progress

Leaders are making reasonable progress in improving most of the weaknesses identified at the previous inspection. They have implemented an effective quality improvement plan that identifies key areas for improvement. Despite their implementation of this plan, leaders do not monitor consistently the impact of improvements to identify if the actions have a positive impact on apprentices’ learning experiences.

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Reasonable progress

Instructors are supported by leaders and managers to complete continuing professional development. They maintain their industry competency by completing continuation training, such as human factors within aviation and fuel tank safety. This ensures that instructors have the most up-to-date vocational knowledge and expertise to teach apprentices, conforming to the high expectations of their employer. Instructors complete teaching, assessing and specialist training, such as in how to support apprentices with attention deficit hyperactivity disorder. Leaders Monitoring visit: Jet2.com Limited, 16 and 17 November 2022 recognise that they need to strengthen their plan to develop the teaching skills of all instructors.

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Reasonable progress

Leaders have established formal governance arrangements. Governors have specific roles, such as safeguarding and quality improvement. They hold monthly meetings to discuss the strengths and weaknesses of the provision. Governors provide challenge to leaders - for example, on providing timely feedback to apprentices on the quality of their work and the progress that they make on their apprenticeship. However, leaders do not ensure that they provide governors with high-quality, detailed reports to help governors to monitor and challenge the pace of improvement more forensically.

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Reasonable progress

Governors have a range of appropriate skills in careers education, safeguarding, finance and the aviation industry. They use these skills and experience to provide strategic leadership to ensure the purpose of the apprenticeship provision is meeting the skills needs of the aviation sector. However, leaders do not receive sufficient challenge from anybody with further education and skills experience to swiftly improve the quality of education that apprentices receive.

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Insufficient progress

Instructors do not use assessments effectively. They do not use assessments to support apprentices to know more and remember more over time. For example, instructors do not check apprentices’ gaps in knowledge before they complete knowledge questions. Instructors place a disproportionate focus on apprentices meeting the criteria of qualifications contained within the apprenticeship standard as opposed to developing apprentices’ knowledge, skills and behaviours. Consequently, the feedback is not sufficiently targeted to help apprentices to improve their skills.

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Insufficient progress

Instructors do not tailor assessments for apprentices. All apprentices complete the same assessments at the same time. Instructors do not take into consideration the skills and knowledge that their apprentices have developed prior to setting these assessments. This results in a few apprentices not making the rapid progress of which they are capable. Monitoring visit: Jet2.com Limited, 16 and 17 November 2022

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Reasonable progress

Leaders have recently strengthened the careers information, advice and guidance that apprentices receive. They have implemented careers workshops for apprentices. Staff from different departments, such as technical services and maintenance control, explain the career opportunities that are available for apprentices. Leaders have plans to strengthen this further by ensuring that all apprentices participate in secondment opportunities to experience a variety of roles within Jet2.

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Reasonable progress

Most apprentices receive individual advice and guidance on their career aspirations. Apprentices who aspire to be structural engineers gain experience in workshops with mentors. However, a few apprentices are unaware of the next steps that are available to them within their careers, such as working in accident investigation. Leaders recognise that they need to ensure that all apprentices access and use the careers resources more effectively.

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Reasonable progress

Apprentices are provided with high-quality online resources. They use ‘Jet 2 learn’ to complete useful training, such as preparing for interview, coping with stress and organisational change. This supports apprentices when they attend job interviews or move to different roles and locations. Monitoring visit: Jet2.com Limited, 16 and 17 November 2022 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding

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Reasonable progress

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Reasonable progress

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Reasonable progress

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Reasonable progress

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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