Children's home run by HAVEN CARE GROUP LIMITED

Inspection report children’s home: 2598462 1 Registered provider: Haven Care Group Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately run and is registered to provide care for up to two children who are unable to live with their family. The criteria for children living in this home is that they have a learning disability.

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Information about this children’s home

The manager is registered with Ofsted and has been in post since October 2020. She is currently completing a diploma in leadership and management at level 5.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 28 September 2021

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children’s home: 2598462 2

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Inspection date Inspection type Inspection judgement

28/09/2021 Full Good Inspection report children’s home: 2598462 3

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Overall experiences and progress of children and young people: good

Children, who have been in the home for some time, make significant progress with their behaviour, confidence, self-esteem and independent living skills. Staff know the children well and form warm and nurturing relationships with them.

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Overall experiences and progress of children and young people: good

A child said that he likes living at the home and likes all the staff because they are funny. However, he also said that he gets upset that another child hurts the staff. Staff have carried out work with both children about building positive relationships. The child has not witnessed any incidents of staff being hurt but has heard staff discussing incidents. The registered manager has now ensured that staff do not discuss incidents when the children can hear them.

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Overall experiences and progress of children and young people: good

Children’s health is important to staff. Staff use social stories to help children who struggle to attend health appointments. They also practise visits to the venue. This supports the child to be more relaxed when they attend health appointments, such as the dentist.

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Overall experiences and progress of children and young people: good

Staff cook healthy meals and encourage children to eat healthy snacks. Children are encouraged to help prepare meals and go shopping for the ingredients. This supports children with their independent living skills.

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Overall experiences and progress of children and young people: good

Children’s religious views and needs are considered. For example, staff spent time with a parent to learn how to cook a child’s favourite halal meals so that they can cook them in the home.

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Overall experiences and progress of children and young people: good

Children regularly practise their independence skills. For example, they carry out household tasks, such as removing their pots after dinner and cleaning their own bedroom. One child now goes out independently on his bicycle in the local area. He happily wears protective equipment, such as a helmet and luminous clothing.

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Overall experiences and progress of children and young people: good

Children enjoy a range of activities in the home and in the local and wider community. For example, they go for walks in the local park, to theme parks, the cinema, go-karting and trampoline parks. When at the home, they enjoy playing on their games console, spending time in the soft playroom or playing board games with staff. They also enjoy playing on the trampoline in the garden.

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Overall experiences and progress of children and young people: good

Children’s views are sought, and they are encouraged to make choices using communication systems if they do not use speech. Staff take children’s views seriously and all complaints are resolved quickly and effectively.

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Overall experiences and progress of children and young people: good

Fire doors were temporarily prevented from working properly because clothing had been put over the top of them and one had been propped open with a chair. These hazards were addressed immediately. Inspection report children’s home: 2598462 4

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How well children and young people are helped and protected: good

Staff have a good understanding of how to keep children safe. Children are safe in this home.

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How well children and young people are helped and protected: good

One child’s behaviour is deteriorating. It is thought that he may be in pain. He is attending health appointments to address the cause of the pain. Staff are patient and use communication aids and distraction techniques to help the child manage his anxieties. As a last resort, staff will use restraint, but this is for the shortest time and is only used to protect the child or themselves from harm. However, the restraint techniques being used are not effective for this child and so the manager has booked further training for staff.

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How well children and young people are helped and protected: good

High staffing levels help to support children and keep them safe. This also means children get a personalised service and ensures that their choices can be implemented. For example, if a child wants to go out, they can because they have the correct support in place.

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How well children and young people are helped and protected: good

Staff are supplied with some forms of personal protective equipment to prevent them from getting hurt when a child is in crisis. Staff do not always use the equipment and have been regularly hurt. Furthermore, risk assessments do not direct staff to wear the equipment.

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How well children and young people are helped and protected: good

Staff follow good risk management plans. These help staff to keep children safe without stopping them from having normal childhood experiences, for example climbing trees and riding a bicycle independently.

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The effectiveness of leaders and managers: good

The manager is experienced and very passionate about providing good care for children. She has almost completed the appropriate diploma for managers. She provides good leadership and support for staff. She has good oversight of the home to ensure that it continues to improve.

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The effectiveness of leaders and managers: good

There has been an established team of staff until recently. Several staff left for a range of reasons, such as promotion, better pay and a job closer to home. This has not been easy to manage but new staff have received a good induction that has prepared them well to provide good care for children.

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The effectiveness of leaders and managers: good

Staff have access to a good training programme. This is a mixture of face-to-face training and online courses. The training staff complete helps them to provide children with good experiences in a safe environment.

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The effectiveness of leaders and managers: good

The manager is responsive to any recommendations made by the independent visitor. External professionals are complimentary about the manager and staff. They say they communicate effectively with them. Staff work closely with parents and external professionals to ensure that children are provided with good, consistent care. Inspection report children’s home: 2598462 5

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Recommendation

 The registered person should ensure that the home complies with relevant health and safety legislation. This specifically refers to ensuring that fire doors are not prevented from closing properly and staff wearing protective clothing when working with children who bite and pull hair. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report children’s home: 2598462 6

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Children’s home details

Registered provider: Haven Care Group Limited

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Children’s home details

Registered provider address: Haven Care Group, Unit 6, Barberry Court, Parkway, Centrum One Hundred, Burton on Trent DE14 2UE

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Inspector

Joanne Vyas, Social Care Inspector Inspection report children’s home: 2598462 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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