Children's Home run by Keys Care Limited in Wolverhampton

Inspection report for children’s home: 2513340 1 Registered provider: Keys Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company and was registered in January 2020. The home cares for up to two children with social and emotional difficulties.

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Information about this children’s home

The registered manager is suitably experienced and qualified.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 11 January 2022

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2513340 2

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Inspection date Inspection type Inspection judgement

11/01/2022 Full Requires improvement to be good 18/10/2021 Full Inadequate Inspection report for children’s home: 2513340 3

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Overall experiences and progress of children and young people: good

Children’s moves into and out of the home are child centered. Staff provide children with the opportunity to visit the home before moving in. This approach welcomes children into the home sensitively. In addition, the manager carefully assesses and considers which children live at the home to ensure that staff are able to meet the needs of the children.

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Overall experiences and progress of children and young people: good

The staff know the children well and show warmth towards them. Memory boxes are created by staff, so that when children move on from the home they have happy reminders of their time at the home and of the staff who cared for them. Staff have also created positive comments books, which highlight key experiences and provide praise to children.

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Overall experiences and progress of children and young people: good

Staff support children to maintain relationships with people who are important to them. When children have family who live a long distance away from the home, staff will drive the child to see them. This helps children to retain a sense of their identity and promotes continued relationships.

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Overall experiences and progress of children and young people: good

Children’s views are central to their care. There is regular formal and informal consultation. Staff are sensitive and show understanding towards the children. Children’s views on their progress are gained, which leaves the children feeling valued and listened to. Children’s individual interests and hobbies are encouraged. Managers and staff work hard at building positive relationships with children. These relationships help children to develop a sense of belonging.

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Overall experiences and progress of children and young people: good

Children make progress in education. When children arrive at the home with a disrupted history of education, staff motivate and support them to attend. For one child, the manager is working closely with education professionals to identify a suitable education provision. In the interim, staff are supporting the child to complete educational activities. This provides the child with a structure to their day and keeps them motivated to learn.

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Overall experiences and progress of children and young people: good

Staff support children through key-work sessions on a range of subject areas. However, there are missed opportunities to support children to understand their health needs. This could have implications for children’s health and well-being.

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How well children and young people are helped and protected: good

Overall, children feel safe at the home. Children are confident that they can talk with staff and managers if they have any concerns or worries. Furthermore, children are aware of how to make a complaint. As a result, children are provided with ways they can raise concerns. Inspection report for children’s home: 2513340 4 There has been a significant reduction in the number of serious incidents since the last full inspection. There have not been any incidents of children going missing from home. In addition, children’s records have clear guidance for staff to follow if incidents do occur.

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How well children and young people are helped and protected: good

All incidents are reviewed and monitored by the manager, who uses this information to help inform children’s plans. The manager consults with the therapeutic team on a regular basis. This positively influences risk assessments and approaches in place for children.

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How well children and young people are helped and protected: good

Staff are safely recruited. All staff are subject to employment checks before they start working in the home. This ensures that staff are suitable to work with children.

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How well children and young people are helped and protected: good

Children enjoy working towards their rewards and incentives. Children’s achievements have been celebrated with a variety of rewards with items they like, including equipment relating to game consoles and personal items. However, the use of consequences is not consistently recorded. This is a missed opportunity to ensure that these consequences are effectively reviewed.

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How well children and young people are helped and protected: good

Risk assessments commence at the referral stage and a thorough risk assessment is devised for each child. After a child moves into the home, these assessments are regularly updated, and provide staff with clear direction on how to keep children safe. However, risk assessments do not clearly evidence why bedroom door alarms are in place for one child. As a result, these records do not demonstrate the rationale for this use of surveillance.

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The effectiveness of leaders and managers: good

The registered manager knows the children well and has a good understanding of their needs. The manager knows the areas of strength and development for the home. This enables the manager to make plans to continue to develop practice.

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The effectiveness of leaders and managers: good

The manager has implemented auditing tools to review and improve the service since the last inspection. This information is used effectively to identify patterns and to understand the children’s progress.

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The effectiveness of leaders and managers: good

Staff receive effective supervision. Supervision focuses on children’s needs, experiences and their plans. Safeguarding issues are discussed, as well as staff development needs. Staff have regular team meetings that help to improve staff practice. This combination of support helps staff to make sure children receive good care that meets their needs.

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The effectiveness of leaders and managers: good

The manager has built and maintained positive relationships with external professionals and parents. The manager communicates effectively with people involved in the children’s lives. This ensures that everyone is working together to produce positive outcomes for children. Inspection report for children’s home: 2513340 5 Training for staff is reviewed and updated. Overall, all staff complete mandatory training within agreed timescales. Additional training to support specific needs of the children is arranged. Where there are gaps in training, the manager has ensured that staff are promptly booked on courses to complete these. This helps staff to have the skills and knowledge required to care for children living at the home. Inspection report for children’s home: 2513340 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure ("the user"), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure. (Regulation (35) (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii))

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Requirement Due date

The registered person should ensure that any consequences used to address poor behaviour should be restorative in nature and are documented and reviewed. 21 December

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Recommendations

 The registered person should ensure that staff provide support and guidance to children about their health needs in order to promote their well-being. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 35, paragraph 7.81) Inspection report for children’s home: 2513340 7  The registered person should ensure that when door alarms are used, that they continually and actively assess the risks to each child and the arrangements in place for the continued use of these. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 35, paragraph 3.16)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2513340 8

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Children’s home details

Registered provider address: C/o Pinsent Masons Llp, The Soloist Building, 1 Lanyon Place, Belfast, Northern Ireland BT1 3LP

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Inspector

Melanie Griffin, Social Care Inspector Inspection report for children’s home: 2513340 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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