Keyturn Training Limited

Keyturn Training Limited Monitoring visit report

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Name of lead inspector: Victor Reid, Her Majesty’s Inspector

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Inspection dates: 1 and 2 September 2022

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Type of provider: Independent learning provider

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Address:

PO Box 6794 Mill Road Rugby CV21 9TF Monitoring visit: Keyturn Training Limited, 1 and 2 September 2022

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Context and focus of visit

From October 2018, Ofsted undertook to carry out monitoring visits to all newly directly funded providers of apprenticeship training provision which began to be funded from April 2017 or after by the Education and Skills Funding Agency and/or the apprenticeship levy. This monitoring visit was undertaken as part of those arrangements and as outlined in the ‘Further education and skills inspection handbook’, especially the sections entitled ‘Monitoring visits’ and ‘Monitoring visits to providers that are newly directly publicly funded’. The focus of these visits is on the themes set out below.

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Context and focus of visit

Keyturn Training Limited is an independent training provider based in Rugby. The company was established in 1992 with a focus on providing leadership and management training to a range of commercial and corporate clients across England.

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Context and focus of visit

The company became a levy-funded apprenticeship provider in May 2018 and began providing apprenticeships through its newly created academy shortly afterwards. At the time of the monitoring visit, the company had seven adult apprentices in learning, almost all of whom are based in Doncaster. All apprentices are following a standards-based apprenticeship in team leader/supervisor at level 3. Training is delivered through a series of online webinars, supported by monthly coaching sessions delivered in the workplace.

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Reasonable progress

Leaders and managers have established an apprenticeship curriculum that is suitably responsive to the workforce development and skills needs of employers and their employees. They skilfully draw on their extensive operational experience of delivering leadership and management development programmes to commercial clients, so that the planning for, and sequencing of, the apprenticeship curriculum are effective.

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Reasonable progress

Leaders place a high priority on assuring the quality of apprentices’ learning experience. Since gaining a directly funded training contract, leaders have restructured the management team and created a new operational role with a specific focus on quality assurance and improvement. This is to support and assure the delivery of the curriculum, so that it complies with the principles and requirements of an apprenticeship. Monitoring visit: Keyturn Training Limited, 1 and 2 September 2022 Leaders ensure that trainers who provide training on their apprenticeships are appropriately experienced and benefit from access to relevant professional development training opportunities. This enables trainers to provide apprentices with relevant and impactful learning that extends their sector knowledge and contributes towards their vocational skills development.

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Reasonable progress

Leaders’ understanding of the strengths and weaknesses of the apprenticeship is appropriately evaluative. Their understanding is informed through the use of information obtained from a range of sources, such as listening to, and acting on, feedback from staff, apprentices and employers. Leaders know which aspects of the apprenticeship need improving and take prompt action to ensure that apprentices receive a positive and impactful learning experience.

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Reasonable progress

In a small number of cases, the quality improvement actions being undertaken by leaders and managers are not set against precise and time-bound indicators and/or overly focus on the development of processes rather than on the impact of such processes on apprentices. For example, managers do not collect enough useful data about apprentices’ destinations to evaluate the full impact of the apprenticeship. In addition, while leaders have identified the lack of governance as an area for development, no date has been set for this to be rectified.

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Reasonable progress

Trainers routinely meet with employers prior to the commencement of training to ensure that employers have a precise understanding of their expected contribution towards supporting the delivery of training to their employees. As a result, apprentices are recruited with integrity and are in suitable job roles that enable them to benefit from the planned training of the level 3 team leader/supervisor apprenticeship.

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Reasonable progress

Trainers have high expectations of apprentices. They accurately identify apprentices’ starting points by assessing their level of knowledge, skills and behaviours at the start of the apprenticeship and then plan and provide learning activities that engage and motivate apprentices to extend their skills, knowledge and insight, which they can then practise and refine in the workplace.

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Reasonable progress

Trainers and employers work successfully together in tailoring the apprenticeship through the incorporation of optional training units that reflect the requirements of the specific industry sectors in which apprentices work. This results in a well- planned, coherent curriculum that meets the needs of apprentices.

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Reasonable progress

Most apprentices produce work to the standard required for the level of their programme. For example, having completed training modules in self-awareness and emotional intelligence, apprentices complete informative and highly reflective Monitoring visit: Keyturn Training Limited, 1 and 2 September 2022 accounts of how they have implemented their learning by adapting their supervisory and leadership practice, resulting in improved working relationships with the people they manage.

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Reasonable progress

Trainers monitor apprentices’ progress frequently, which enables them to identify when apprentices make slow progress. Training staff provide close support to help apprentices catch up quickly when they fall behind. As a result, almost all apprentices make at least the expected rate of progress towards completing the requirements associated with the apprenticeship qualification.

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Reasonable progress

Most apprentices do not have a precise understanding of the target grades they should be working towards, or the requirements associated with end-point assessment. In addition, apprentices do not have access to independent careers advice and guidance to help them to plan effectively for their next steps in learning or employment.

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Reasonable progress

Leaders and managers place a high priority on safeguarding. A team of trained safeguarding officers promotes an ethos that supports the safety and welfare of apprentices. Staff who have direct contact with apprentices receive specific training in safeguarding so that they have the confidence to recognise signs in those who may need help and support.

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Reasonable progress

Trainers ensure that apprentices have a secure understanding of the specific procedures for reporting any concerns that they may have. As a result, apprentices feel safe and know how to access help and support at times of need.

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Reasonable progress

Leaders have developed relevant safeguarding policies, which they implement effectively throughout the organisation and with employers. For example, trainers visit employers to ensure that they understand their safeguarding responsibilities, such as completing risk assessments setting out the arrangements to keep apprentices safe in the workplace.

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Reasonable progress

Trainers do not integrate information on the dangers associated with radicalisation and extremism sufficiently into their training delivery, and therefore apprentices lack a deeper understanding about how these aspects relate to them personally and in their work-related roles. Monitoring visit: Keyturn Training Limited, 1 and 2 September 2022 .

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Reasonable progress

regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Reasonable progress

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Reasonable progress

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T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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