Children's home run by Tutelage Care Redbridge Limited

Inspection report for children's home: 2664861 1 Registered provider: Tutelage Care Redbridge Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private company. It provides care for up to five children with learning disabilities. The company has recently applied to Ofsted for a variation of registration to provide care for children who also have emotional and behavioural needs.

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Information about this children’s home

The home was registered in March 2022. This is the home’s first inspection.

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Information about this children’s home

The registered manager left on 31 July 2022. A new manager has been appointed and Ofsted is awaiting their application to register.

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Information about this children’s home

At the time of the inspection, one child was living at the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children's home: 2664861 2

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Overall experiences and progress of children and young people: good

Staff are nurturing and aspirational. They celebrate the child’s uniqueness and help the child to reach their full potential. A parent praised the fact that their child was ‘better’. Staff are proud of the child’s progress.

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Overall experiences and progress of children and young people: good

Staff support the child to develop their independent living and personal development skills. They help the child to increase their confidence, self-esteem and communication skills. The child is more assertive and is able to express their choices, feelings and preferences.

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Overall experiences and progress of children and young people: good

Staff have helped the child to quickly settle into the home. They ensure that the child enjoys a wide range of activities and new experiences, such as a trip to the theatre. Staff also welcome the child’s family, inviting them to the child’s birthday party. The child’s sibling also feels comfortable to visit the child at the home unannounced.

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Overall experiences and progress of children and young people: good

The child is currently waiting for a suitable school placement to be identified. In the interim, staff provide educational support and informal learning opportunities. For example, they help the child to complete educational workbooks and they take the child to museums to further enhance their learning.

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Overall experiences and progress of children and young people: good

Staff help the child to develop their identity. They take the child to the hairdressers, which enables them to have a hairstyle which reflects their cultural heritage. The child also enjoys eating dishes from her cultural background. The child is learning to take responsibility for their personal care and to take pride in their appearance.

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How well children and young people are helped and protected: good

Staff have a good understanding of the safeguarding and whistle-blowing procedures. Since the home opened, there have not been any safeguarding allegations, missing-from-care episodes or physical interventions. Staff understand internet risks and the child’s internet use is monitored effectively. A commissioning manager praised the staff team’s ‘proactive’ approach to safeguarding.

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How well children and young people are helped and protected: good

Staff have a good awareness of the child’s emotional needs and the situations which the child finds upsetting. Staff help the child to reflect on the consequences of their actions, and to manage their feelings and develop socially acceptable behaviour. This enables the child to learn boundaries, make positive choices and control their anger and negative emotions.

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How well children and young people are helped and protected: good

The improvements to the child’s mental health and emotional well-being are significant. Staff help the child to learn relaxation techniques, for example taking part in online yoga classes. The child also told the inspector that they like to relax in the sensory room. Staff understand the importance of a healthy lifestyle and good Inspection report for children's home: 2664861 3 emotional well-being. Exercise, including boxing, also forms part of the child’s weekly routine.

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How well children and young people are helped and protected: good

Health and safety certificates confirm the safety of the premises. Staff provided the child with a fire safety induction when they moved into the home. The only shortfall is that staff do not test the fire alarm every week, which is a recommendation of fire safety legislation.

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How well children and young people are helped and protected: good

Staff are not all suitably vetted. Also, proof of qualification was not seen on a staff member’s file and this staff member had only one reference. The responsible individual confirmed two references had been obtained, however, the second reference was not on file. Children are safe, as this staff member does not work alone and they do not have unsupervised contact with the child.

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good

It has been a challenging time for the home, due to the departure of the registered manager. The new experienced leadership and management team is working hard to provide the structure, support and training staff need to become more effective in their roles. Staff benefit from a hands-on responsible individual, who has access to a range of expert advice.

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good

Staff morale is good and they feel supported by managers. Although staff confirmed that they had an induction when they first started working at the home, there are no records of each staff member’s induction.

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good

Staff are provided with basic training. Not all staff have benefited from specialist training to meet children’s needs, such as in autism spectrum disorder and mental health. Staff would also like further training to help them work with children with emotional and behavioural needs.

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good

Staff do not consistently complete detailed daily logs which meaningfully capture the child’s day. There was an incorrect admission date on a child’s file. Senior staff highlight that support staff would benefit from receiving further training to enhance their recording skills and knowledge.

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good

Staff are ambitious for children. They are enthusiastic and committed to improving outcomes for children. The child’s parent, a social worker and commissioning manager praised the quality of care provided to the child. Leaders and managers are aware of the home’s strengths and the areas for development. There is a strong willingness and capacity to further improve, which includes introducing a therapeutic approach to the child’s day-to-day care. Inspection report for children's home: 2664861 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home,

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Requirement Due date

if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a)(b) (3)(d)) 1 November 2022

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child. (Regulation 13 (1)(a)(b) (2)(c)) 31 December

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Requirement Due date

The registered person must— 1 November 2022 Inspection report for children's home: 2664861 5 ensure that each employee completes an appropriate induction. (Regulation 33 (1)(a))

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Recommendations

 The registered person should ensure that staff are familiar with the home’s policies on record-keeping and understand the importance of careful and clear recording. In particular, this refers to completing meaningful daily logs and ensuring that the correct admission date is recorded. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)  The registered person should ensure that the home complies with relevant health and safety legislation, in particular, that weekly fire alarm tests are carried out. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2664861 6

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Children’s home details

Registered provider: Tutelage Care Redbridge Ltd

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Children’s home details

Registered provider address: M25 Business Centre, Ability House, 121 Brooker Road, Waltham Abbey EN9 1JH

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Inspector

Sharon Payne, Social Care Inspector Inspection report for children's home: 2664861 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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