Children's Home run by Tulip Care One Limited t/as TulipCare in Kent

Inspection report for children's home: SC361090 1 SC361090 Registered provider: Tulip Care One Limited Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home is owned and run by a private organisation. It provides care and accommodation for up to five children of the same gender with social and/or emotional difficulties.

p.1

Information about this children’s home

The manager has been registered with Ofsted since August 2017.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers requires improvement to be good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Date of last inspection: 17 November 2021

p.1

good

Overall judgement at last inspection: good

p.1

good

Enforcement action since last inspection: none Inspection report for children's home: SC361090 2

p.1

Inspection date Inspection type Inspection judgement

17/11/2021 Full Good 31/07/2019 Full Good 01/08/2018 Full Good 09/08/2017 Full Good Inspection report for children's home: SC361090 3

p.2

Overall experiences and progress of children and young people: good

Staff are committed to the children and use a calm, nurturing and supportive approach in their care of children.

p.3

Overall experiences and progress of children and young people: good

Children are encouraged to play and have fun. For example, during the inspection, it was observed that one child was enjoying watching movies with a new member of staff and having time to play with her pet cat.

p.3

Overall experiences and progress of children and young people: good

Children are able to pursue their interests and develop confidence in their skills and are supported by staff to engage in a wide range of leisure activities. For example, staff supported the children to draw up a plan so everyone could have a fun-filled summer. This included activities such as going to the seaside, baking and going on a picnic. Garden toys and games requested by the children were purchased.

p.3

Overall experiences and progress of children and young people: good

The home is well presented and maintained. Children are able to choose furnishings for their bedrooms. Children’s wishes are well considered and acted upon.

p.3

Overall experiences and progress of children and young people: good

The registered manager is a strong advocate for improving children’s educational progress. For example, one child received extra tuition to help her to feel more confident in sitting her exams. Children who have recently moved into the home have plans for the new term which are reflective of their views and learning needs.

p.3

Overall experiences and progress of children and young people: good

The registered manager and staff team have worked tirelessly to support one child’s ongoing health needs. This has resulted in the child accessing medical help they need.

p.3

Overall experiences and progress of children and young people: good

Although the staff know the children extremely well, this knowledge is not captured well enough in children’s care and risk assessment plans.

p.3

How well children and young people are helped and protected: good

The registered manager ensures that there are appropriate procedures in place to deal with any children going missing from the home. For example, when children have leave the home, the staff have promptly responded, and this has resulted in children’s safe return.

p.3

How well children and young people are helped and protected: good

The use of physical restraint has reduced. However, there are some omissions in records that result in a failure to give a full and accurate overview of the restraint. Furthermore, discussions with staff and children are not always recorded, to demonstrate that these have taken place.

p.3

How well children and young people are helped and protected: good

Systems are in place for the safe recruitment of staff, to ensure that they are suitably vetted before working with children. Inspection report for children's home: SC361090 4 When children raise allegations, these are fully investigated and action is taken to ensure that there is learning. However, the registered provider has not ensured that Ofsted is updated when a child protection enquiry has closed. Furthermore, there has been a delay in one notification being sent into Ofsted when the registered manager was away. This requirement was raised previously and has been restated.

p.3

good

The registered manager is able to recognise the strengths of the home and where there is the need for further development.

p.4

good

The registered manager feels well supported and empowered to do her job. She receives regular supervision and uses this as a platform for improvement and personal reflection. However, the registered manager has not received an annual appraisal.

p.4

good

Staff feel supported and receive regular reflective supervision and annual appraisals that enable them to review their progress and outline their development.

p.4

good

There is a comprehensive induction for new staff and this is complemented by further training and development opportunities. There have been exceptional circumstances that have hindered the registered provider in meeting a previous requirement to make sure that all staff have achieved the level 3 diploma in residential childcare. Consequently, this requirement remains unmet and has been raised again.

p.4

good

Professionals are positive about the impact staff are having on children’s progress, especially around meeting their educational needs. Social workers recognise the progress children have made and how staff have contributed to this success.

p.4

good

There is a small staff team in place which has seen some changes over the last year. Recruitment is underway and the registered provider has used some agency staff to bridge the gap in the short term.

p.4

good

Monitoring systems are not always effective. This has led to shortfalls in children’s records and reports. For example, one child’s record does not have consent or delegated authority recorded. Another child’s care plan is not an accurate reflection of her support needs. The registered manager is aware of this area for development and has plans in place to address the shortfalls.

p.4

good

The independent visitor’s reports have been sporadic, due to unforeseen circumstances. However, reports provided to Ofsted do not provide enough independent scrutiny of the care provided to children. Furthermore, the registered manager has not completed all reviews required under regulation 45 and sent the report to the regulator. These omissions mean the regulator is unable to have an appropriate picture of the care provided to children between inspections. Inspection report for children's home: SC361090 5

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

p.5

Requirement Due date

helps children aspire to fulfil their potential; and

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a) (2)(h))

p.5

Requirement Due date

This specifically relates to the registered manager’s systems, to ensure monitoring and oversight are effective in addressing the shortfalls identified at the inspection regarding records and documentation.

p.5

Requirement Due date

This requirement was made at the last inspection and is restated. 30 November

p.5

Requirement Due date

The care planning standard is that children—

p.5

Requirement Due date

receive effectively planned care in or through the children’s home; and

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

p.5

Requirement Due date

that each child’s relevant plans are followed. (Regulation 14 (1)(a) (2)(c))

p.5

Requirement Due date

The registered manager should ensure that local authority plans for children are available and that children’s plans are up to date, accurate and reflect children’s current care needs. 30 November Inspection report for children's home: SC361090 6 For the purposes of paragraph (3)(b), an individual who works in the home in a care role has the appropriate qualification if, by the relevant date, the individual has attained—

p.5

Requirement Due date

the Level 3 Diploma for Residential Childcare (England) (“the Level 3 Diploma”); or

p.6

Requirement Due date

a qualification which the registered person considers to be equivalent to the Level 3 Diploma.

p.6

Requirement Due date

in the case of an individual who starts working in a care role in a home after 1st April 2014, the date which falls 2 years after the date on which the individual started working in a care role in a home. (Regulation 32 (4)(a)(b) (5)(a))

p.6

Requirement Due date

This requirement is extended from the previous inspection to allow for exceptional circumstances. 1 January 2023

p.6

Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

p.6

Requirement Due date

the effectiveness and any consequences of the use of the measure; and

p.6

Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

p.6

Requirement Due date

has spoken to the user about the measure; and

p.6

Requirement Due date

has signed the record to confirm it is accurate. (Regulation 35 (3)(a)(vii)(b)(i)(ii)) 30 November

p.6

Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

p.6

Requirement Due date

there is an allegation of abuse against the home or a person working there a child protection enquiry involving a child —

p.6

Requirement Due date

concludes (in which case, the notification must include the outcome of the child protection enquiry). 30 September Inspection report for children's home: SC361090 7 (Regulation 40 (4)(c)(d)(ii))

p.6

Requirement Due date

This requirement was made at the last inspection and is restated.

p.7

Requirement Due date

The registered person must complete a review of the quality of care provided for children (“a quality-of-care review”) at least once every 6 months.

p.7

Requirement Due date

supply to HMCI a copy of the quality-of-care review report within 28 days of the date on which the quality-of-care review is completed. (Regulation 45 (1) (4)(a)) 30 November

p.7

Recommendations

 The registered person should ensure that the registered manager’s performance is appraised annually. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.5)  The registered person should ensure that any individual appointed to carry out visits to the home as an independent person must make a rigorous and impartial assessment of the home’s arrangements for safeguarding and promoting the welfare of the children in the home’s care. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 65, paragraph 15.5)

p.7

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: SC361090 8

p.7

Children’s home details

Registered provider: Tulip Care One Limited

p.8

Children’s home details

Registered provider address: Unit 19-20, Bourne Court, Unity Trading Estate, Southend Road, Woodford Green, Essex IG8 8HD

p.8

Inspector

Sara Stoker, Social Care Inspector Inspection report for children's home: SC361090 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.8

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9