Children's Home run by Phoenix Children’s Homes Limited in Torbay

Inspection report for children's home: 2610709 1 Registered provider: Phoenix Childcare Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home provides care for up to two children. The home is run by a private company that also operates other children’s homes in the area.

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Information about this children’s home

A new manager is in post and is in the process of submitting his application for registration.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children's home: 2610709 2

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Inspection date Inspection type Inspection judgement

27/04/2021 Full Good Inspection report for children's home: 2610709 3

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Overall experiences and progress of children and young people: good

The child who lives at this home has built trusting and positive relationships with the staff. He benefits from the nurturing and positive atmosphere in the home. He is gaining a sense of permanence and belonging and is making progress.

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Overall experiences and progress of children and young people: good

The child thrives on the consistent routines in the home and the nurturing care from a core group of consistent staff. The child has been supported effectively through recent changes in the home to ensure that they have had minimal impact on him. These changes include a change of manager and one child leaving the home, as the staff were unable to meet his complex care needs.

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Overall experiences and progress of children and young people: good

The staff know the child well and sensitively support him to visit his family. He is encouraged to see his family regularly. Staff are also actively encouraging him to make friends through joining clubs and playing appropriate online games with his peers. Memory books are being created by the staff so that in the future the child has happy reminders of his time at the home and of the staff who cared for him.

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Overall experiences and progress of children and young people: good

The staff are supporting the child with his healthcare needs and have successfully supported him to reduce medication. Staff are ensuring that the child receives appropriate support with his emotional needs so that he can engage with his life- story work. Healthcare plans document the child’s healthcare needs. However, there is no clear plan of how creative strategies are to be used to support the child to make progress with his personal care.

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Overall experiences and progress of children and young people: good

The child is attending a bespoke educational placement and he is meeting his educational targets. The manager is advocating for the child with the school to ensure that his needs are met through a nurturing and supportive approach.

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How well children and young people are helped and protected: good

The staff succeed in keeping the child safe, through the effective use of the home’s comprehensive safeguarding policy and procedures. The child feels safe. He is gaining in confidence and self-esteem and is learning to keep himself safe when he is out of the home.

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How well children and young people are helped and protected: good

Behaviour is successfully managed by the staff, who use a nurturing approach that rewards positive behaviour and supports the child to learn from his mistakes. The staff are skilled in responding to the child’s complex needs. This includes effective use of de-escalation of any incidents, which are reduced. Restraint is not used.

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How well children and young people are helped and protected: good

The staff are vigilant and know the child well. They demonstrate professional curiosity and understand that if the child’s behaviour alters, this means that he is upset or worried. They address his concerns sensitively and in a way that he understands. As a result, he is now able to verbalise his concerns rather than using Inspection report for children's home: 2610709 4 negative behaviours, such as causing damage to the home, to communicate that he is worried or upset.

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How well children and young people are helped and protected: good

Staff recruitment procedures are robust and ensure only suitable people are employed in the home.

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The effectiveness of leaders and managers: good

Since the previous inspection, the registered manager has moved on from the home. The introduction to the home of the new manager was handled sensitively and carefully and ensured minimal impact on the child. The new manager is providing strong leadership and is respected by the staff, who feel well supported in their roles.

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The effectiveness of leaders and managers: good

The home is suitably staffed to meet the needs of the child. There have been recent changes in the staff team. However, a core team remained through the changes, so that the child was enabled to maintain important relationships and feel a sense of stability and security. The manager and staff speak with pride and love about the child’s progress and achievements.

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The effectiveness of leaders and managers: good

The manager and staff are aspirational for the child and challenge other services to ensure that the child is receiving the support that he needs.

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The effectiveness of leaders and managers: good

Leaders and managers have undertaken a review of why a previous child had to be given notice to leave the home, as the staff were unable to meet their needs. Leaders and managers are carefully considering new referrals to ensure a positive match with the existing child. They are also carefully evaluating the skills and experience of the staff team, to ensure that they are able to meet the identified needs of a child who may be placed at the home.

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The effectiveness of leaders and managers: good

The staff are well supported, trained and supervised. Inductions and appraisals are well recorded and professional development is supported. Supervision sessions offer staff the opportunity for reflection and learning. Incidents are discussed to further improve the skills and experience of the staff.

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The effectiveness of leaders and managers: good

The home is homely and clean. Photos of the child, his family and the staff are displayed in frames throughout the home. The child says he likes his bedroom, which is personalised to reflect his tastes and interests. Inspection report for children's home: 2610709 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The health and well-being standard is that−

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Requirement Due date

the health and well-being needs of children are met;

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Requirement Due date

children receive advice, services and support in relation to their health and well-being.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure−

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Requirement Due date

achieve the health and well-being outcomes that are recorded in the child’s relevant plans. (Regulation 10 (1)(a)(b) (2)(a)(i)) 15 August 2022

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2610709 6

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Children’s home details

Registered provider: Phoenix Childcare Ltd

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Children’s home details

Registered provider address: Support Hub, Unit 5, Chinon Court, Lower Moor Way, Tiverton, Devon EX16 6SS

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Inspector

Tina Maddison, Social Care Inspector Inspection report for children's home: 2610709 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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