Children's home run by Keys Group Progressive Care & Education Limited in Birmingham

Inspection report for children’s home: SC016124 1 SC016124 Registered provider: Keys Group Progressive Care & Education Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is operated by a private national organisation. It provides care for up to three children.

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Information about this children’s home

At the time of the inspection, three children were living in the home.

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Information about this children’s home

The registered manager has been in post and registered with Ofsted since March 2018.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: improved effectiveness

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC016124 2

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Inspection date Inspection type Inspection judgement

02/03/2022 Interim Improved effectiveness 15/12/2021 Full Requires improvement to be good 21/01/2020 Interim Sustained effectiveness 24/09/2019 Full Good Inspection report for children’s home: SC016124 3

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Overall experiences and progress of children and young people: good

Children make progress from their starting points. The three children have lived in the home between 18 months and three years. They are supported by a staff team that has remained stable and knows the children very well. As a result, the children have developed a good sense of belonging and have formed trusting and positive relationships.

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Overall experiences and progress of children and young people: good

All the children go to school and their attendance and attainment have gradually improved. The staff have high aspirations for the children, and they support and encourage them to achieve. For example, one child who historically did not attend school is now completing GCSEs and aspires to be a nurse, and one child is due to visit Thailand to undertake voluntary work.

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Overall experiences and progress of children and young people: good

The staff team has the necessary skills and experience to use a child-centred approach. Professionals who contributed to this inspection spoke positively about the quality of care and how it has contributed to the progress of the children.

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Overall experiences and progress of children and young people: good

Staff advocate well for the children and, by doing so, they are ensuring that the children’s views and wishes will remain central to their plans.

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Overall experiences and progress of children and young people: good

Inspectors observed warm and loving interactions between the children and the staff. All the children contributed to the inspection, and they all spoke well of their experiences of living in the home. One child told the inspectors that the manager is ‘amazing’ and that the food is ‘lush’.

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How well children and young people are helped and protected: good

The registered manager and staff know the children well and identify potential risks and triggers. Plans for reducing these risks are detailed and effective, and aid the staff and the children. The inspectors were particularly impressed with the child- friendly language and terminology that is used within the risk assessments and behaviour management plans.

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How well children and young people are helped and protected: good

Since the last inspection in March 2022, children have on a few occasions gone missing from the home. The manager and staff team have been swift to respond to this spike in behaviours. They use key-worker sessions effectively to help the children understand how to keep themselves safe when not with an adult.

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How well children and young people are helped and protected: good

The staff demonstrate a good understanding of the risks that children face. This leads to compassionate, proportionate and warm responses from the staff, resulting in the children learning from their experiences. Inspection report for children’s home: SC016124 4 Structured and personalised responses by staff mean that the children’s behaviours are managed well and there is no use of physical intervention. Children are gradually learning how to manage their anxieties and worries.

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The effectiveness of leaders and managers: good

The home is led by a registered manager that is experienced and qualified. She has remained as a stable influence in the home for more than four years. The manager knows the children and staff team very well. She has a strong commitment to improving the outcomes for children and leads a team of staff who are equally aspirational for the children.

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The effectiveness of leaders and managers: good

The manager has a good presence within the home and supports the staff team well. Staff spoke positively of the support, training and supervision they receive. They told the inspectors that they feel valued. Their feedback echoes the warm ethos observed within the home.

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The effectiveness of leaders and managers: good

The recruitment process is thorough. The team has remained in the main very stable, and the use of agency staff is rare.

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The effectiveness of leaders and managers: good

The manager maintains quality relationships with all professionals involved with the children. She produces reports and updates that are of a good quality and that reflect a knowledge of the children’s progress and plans. An independent reviewing officer spoke highly of the registered manager’s communication, which results in all parties feeling very well informed of the children’s needs and progress.

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The effectiveness of leaders and managers: good

Monitoring of the quality of care in the home is good and it informs the development of the home. No requirements or recommendations were made following the inspection of this home. Inspection report for children’s home: SC016124 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC016124 6

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Children’s home details

Registered provider: Keys Group Progressive Care & Education Limited

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Children’s home details

Registered provider address: Maybrook House, Queensway, Halesowen, Worcestershire B63 4AH

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Inspectors

Linda Bond, Social Care Inspector Janet Jauregui, Social Care Inspector Inspection report for children’s home: SC016124 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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