Children's home run by Ja Nailah Limited in Waltham Forest

Inspection report for children’s home - monitoring visit: SC028598 1 SC028598

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Ja Nailah Limited

Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to provide care for up to five children. The provider states in its statement of purpose that it provides ‘a home for five young women aged 14 upwards. The home extends to offer placements to young mothers and their babies’.

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Information about this children’s home

The home and the manager registered with Ofsted in 2002.

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Information about this children’s home

The provider states in its statement of purpose that the registered manager has delegated the operational role and function of the home to the care manager and the assistant manager. This includes the responsibility for the day-to-day management of the home.

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This monitoring visit

This home was judged as inadequate at the full inspection on 2 and 3 February 2022. As a result, a compliance notice was issued under regulation 12 (the protection of children standard).

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This monitoring visit

A monitoring visit was carried out on 8 March 2022 to monitor the progress made against the compliance notice. The inspector found that there has been limited progress made in response to the compliance notice and the requirements made at the full inspection. As such, a compliance notice was reissued under regulation 12.

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This monitoring visit

A further monitoring visit was carried out on 26 April 2022 to monitor the progress made against the compliance notice.

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This monitoring visit

At the time of this monitoring visit, there were two children living at the home. One child spoke briefly to the inspector about her experiences in the home. She reported that she gets along with most of the staff and she wants to redecorate her room. Inspection report for children’s home - monitoring visit: SC028598 2 There has been improvement in the system used to safeguard children through the use of safe words. The inspector viewed records that evidence that children are aware of the agreed safe words. All related records have been updated to reflect the agreed safe words and the actions staff should take if a child uses their safe word. All staff spoken with during the inspection were consistent in their understanding of the safe words. This has helped to build a sense of safety for children.

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This monitoring visit

The recording of direct work sessions and conversations with children has improved. Staff have focused their attention on providing more direct work and recording their interactions with children. Staff have also improved recording when children have refused to engage in direct work sessions. Management oversight of children’s day- to-day lives is also beginning to show improvement.

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This monitoring visit

Room searches continue to take place three times per week. The quality of room search records has improved. It is now clear which staff have conducted the search, whether children were present and if they consented to the search. Risk assessments for children have also been updated to reflect this information.

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This monitoring visit

Managers have undertaken a review of the training matrix and encouraged staff to attend all training sessions. Staff who have failed to engage in training are no longer offered shifts at the home until they have completed the required training. Staff have completed core training, such as managing behaviour and restraint, substance misuse, child sexual and criminal exploitation, and bullying.

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This monitoring visit

There have been no further incidents of bullying or concerns regarding behaviour between children living in the home since the previous monitoring visit.

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This monitoring visit

The manager has supported staff with on-the-job coaching and in explanations through team meetings. However, staff are yet to undertake training in relation to children going missing from care, despite them requesting this training to help to inform their practice. The deputy manager arranged this training for staff when the inspector brought this to her attention. This requirement has been repeated.

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This monitoring visit

Staff report children missing from home and keep in touch with children when they are missing. They work well with professionals, where required. However, missing- from-care records continue to be inconsistent with missing-from-care plans, and some missing-from-care records are inaccurate.

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This monitoring visit

The quality and frequency of staff supervision have improved. The manager has challenged poor practice and introduced measures to support staff to improve many aspects of the service.

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This monitoring visit

Staff have provided the children’s guide and the complaints procedure to both children living in the home. They have demonstrated efforts to try and check one child’s understanding of how to make a complaint. However, due to a combination of the child’s non-engagement and being absent from the home, they have not yet been able to achieve this. Inspection report for children’s home - monitoring visit: SC028598 3 Managers have made efforts to recruit staff since the previous monitoring visit. However, these efforts have been unsuccessful. This requirement has been repeated.

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This monitoring visit

Staff and managers continue to use sanctions and rewards to manage children’s behaviour. However, the effectiveness of these measures has not been reviewed. This does not help staff to evaluate what is working well to support children to change their behaviour. This requirement has been repeated.

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This monitoring visit

The home is undergoing a programme of renovation. The kitchen has been refurbished and is more homely.

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This monitoring visit

The shortfalls identified following this monitoring visit have been raised as requirements under regulation 12. These are in relation to staff training for children who are missing from care, reviewing the effectiveness of sanctions, and inconsistent and inaccurate records for children who are missing from the home. The requirements raised at the full inspection in February 2022 are repeated and will be reviewed at the home’s next full inspection.

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Recent inspection history

Inspection date Inspection type Inspection judgement 02/02/2022 Full Inadequate 03/12/2019 Interim Sustained effectiveness 30/05/2019 Full Good 31/01/2019 Interim Improved effectiveness Inspection report for children’s home - monitoring visit: SC028598 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

manage relationships between children to prevent them from harming each other;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(iv)(v)(vi))

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Requirement Due date

This specifically refers to ensuring that: the effectiveness of the use of sanctions and rewards is reviewed; the training delivered to staff provides them with the skills, knowledge and understanding to keep children safe, such as training in managing incidents of children being missing from care; and children’s missing-from-care records consistently include relevant and accurate information to help staff to manage the risks to children. 15 May 2022 Inspection report for children’s home - monitoring visit: SC028598 5 The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

protect and promote each child’s welfare;

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Requirement Due date

treat each child with dignity and respect. (Regulation 6 (1)(a)(b) (2)(a)(b)(i)(ii)(iii)) 15 May 2022

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child; 15 May 2022 Inspection report for children’s home - monitoring visit: SC028598 6 ensure that the home’s workforce provides continuity of care to each child. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(d)(e))

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Requirement Due date

No measure of control or discipline which is excessive, unreasonable or contrary to paragraph (2) may be used in relation to any child.

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Requirement Due date

The following measures may not be used to discipline any child—

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Requirement Due date

any punishment involving the consumption or deprivation of food or drink;

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Requirement Due date

any restriction, other than one imposed by a court or in accordance with regulation 22 (contact and access to communications), on—

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Requirement Due date

a child’s contact with parents, relatives or friends;

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Requirement Due date

visits to the child by the child’s parents, relatives or friends. (Regulation 19 (1) (2)(a)(b)(c)(i)(ii)) 15 May 2022

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(a)(b)(c)) 15 May 2022

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Requirement Due date

The registered person must maintain records (“case records”) for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 36 (1)(a)(b)(c)) 15 May 2022 Inspection report for children’s home - monitoring visit: SC028598 7 This specifically relates to ensuring that children’s missing- from-home records consistently include relevant and accurate information to help staff manage the risks to children.

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Requirement Due date

The registered provider must appoint a person to manage the children’s home if—

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Requirement Due date

there is no registered manager in respect of the home; and

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Requirement Due date

is not, or does not intend to be, in day-to-day charge of the home.

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Requirement Due date

If the registered provider appoints a person to manage the home, the registered provider must, without delay, give HMCI notice of—

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Requirement Due date

the name of the person so appointed; and

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Requirement Due date

the date on which the appointment takes effect. (Regulation 27 (1)(a)(b)(i)(ii)(iii) (2)(a)(b)) 15 May 2022

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC028598 8

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Children’s home details

Registered provider address: Nailah House, 19 Pentire Road, London E17 4BY

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Children’s home details

Responsible individual: Jennifer Lapompe

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Inspector

Jayshree Pillay, Social Care Inspector Inspection report for children’s home - monitoring visit: SC028598 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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