Children's Home run by The Serendipity Centre Limited in Hampshire

Inspection report for children's home - monitoring visit: SC478315 1 SC478315 Registered provider: The Serendipity Centre Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This is a privately owned home that is registered to care for up to four children with complex behavioural difficulties. The organisation has another registered children’s home in the local area, and it operates a registered school.

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Information about this children’s home

The manager registered with Ofsted on 16 June 2021.

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This monitoring visit

On 25 November 2021, Ofsted was notified of a complaint about how the staff support the children’s daily needs. The purpose of this monitoring visit was to explore and consider the concerns raised.

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This monitoring visit

The registered manager has reviewed and improved the admission process for when children move into the home. As a result, a child who moved into the home had a well-planned and positive experience.

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This monitoring visit

The children are supported by a familiar staff team. The staff support the children to enjoy a wide range of activities, including short-break holidays. Most of the staff are able to drive the children to school and to their individual activities, such as horse riding. This promotes the children’s stability while living in the home and helps the children to explore further interests outside of the home.

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This monitoring visit

The staff support the children to spend their weekly pocket money on things that they like. The children spoke fondly of their trips to the nail salon and dying their hair. On the day of the visit, the children were seen cooking with fresh ingredients while they prepared their evening meal.

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This monitoring visit

Children are effectively supported by staff, including during the night. On occasion, this means the staff complete more waking hours with the children than expected. Senior leaders recognise this and do compensate the staff when situations like this arise. Inspection report for children's home - monitoring visit: SC478315 2 The registered manager has met most of the requirements from the last inspection. However, he has not fully reviewed all the shortfalls detailed in the home’s last report. As a result, one requirement is repeated. Inspection report for children's home - monitoring visit: SC478315 3

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Inspection date Inspection type Inspection judgement

22/07/2021 Full Good 08/01/2020 Full Requires improvement to be good 28/08/2019 Full Inadequate 21/02/2019 Full Good Inspection report for children's home - monitoring visit: SC478315 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(f)) 1 June 2022

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children's home - monitoring visit: SC478315 5

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Children’s home details

Registered provider: The Serendipity Centre Limited

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Children’s home details

Registered provider address: 1st Floor, Goodlands House, St. Lukes Close, Hedge End, Southampton SO30 2US

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Inspector

Kelly Monniot, Social Care Inspector Inspection report for children's home - monitoring visit: SC478315 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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