Children's home run by Reflexion Care Group Limited

Inspection report children’s home: 2580303 1 Registered provider: Reflexion Care Group Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned by a private company and provides care for two children who need support with their presenting behaviours and/or have learning disabilities.

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Information about this children’s home

The manager registered with Ofsted in August 2021 and is suitably qualified and experienced. One child lives at the home.

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Inspection date: 22 March 2022

Judgement at last inspection: requires improvement to be good

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Inspection date: 22 March 2022

Enforcement action since last inspection: none Inspection report children’s home: 2580303 2

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children and young people since the most recent full inspection

This home was judged requires improvement to be good at the last full inspection. At this interim inspection, Ofsted judged that it has improved effectiveness.

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children and young people since the most recent full inspection

Leaders and managers have ensured that all the requirements and recommendations raised at the last inspection have been addressed. As a result, the necessary improvement and development of the home have been achieved. Children have positive experiences of moving into the home. Staff make sure that children have good transitions, which are well planned and supported. As a result, children quickly settle into life at the home. Children make good progress. Staff work hard to build reliable, attuned relationships that help children feel safe. Children enjoy their time with staff and know that staff care about them. Staff work closely with teachers and therapists. This helps to provide consistency that means children can better engage in school and learning. Staff complete focused individual work with children about the things that matter to children. For example, staff have helped children to reduce their night-time worries

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children and young people since the most recent full inspection

so that they sleep better. This has improved the children’s well-being and helped them to focus better on their learning in school. Staff have also helped children to understand current world events. This work has supported children to develop their sense of empathy and self-awareness. In addition, staff’s consistent approach to care has contributed to incidents in the home steadily reducing over time. Staff are clear about what to do if children make allegations. They act in line with policy, even if the allegations are about themselves. The registered manager follows safety procedures, talks with other professionals as needed and investigates these allegations if required. This helps children to be confident to raise any concerns as they know staff will take them seriously. The registered manager has risk assessments to guide staff when they are lone working. All of these factors help children to see the home as a safe place to talk openly about worries.

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children and young people since the most recent full inspection

Managers make clear, child-centered decisions about children leaving the home. They show an insight into their limits about whether they can meet children’s needs. When local authorities do not act in a timely way to support children’s safety, managers are confident to challenge them to fulfil their responsibilities. For one child, the manager and staff worked incredibly hard to maintain stability in the face of significant challenges. This meant that the child did not have an abrupt, unplanned ending to their placement. This showed a commendable focus on children’s best interests and care. The registered manager and staff are passionate about the children they care for. However, not all staff have completed training relevant to the needs of the children in the home. This is a missed opportunity to enhance staff’s knowledge. Inspection report children’s home: 2580303 3 The registered manager has monitoring systems to help her maintain oversight of

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children and young people since the most recent full inspection

the home. For example, health and safety, including medication administration, is regularly considered to ensure safety. In contrast, oversight of some records has not addressed some language used by staff that is not in line with the underlying ethos of the home. In addition, while the manager ensures that she speaks with staff after incidents, records do not show a reflective challenge to practice. This lack of challenge reduces the opportunities for staff to learn and develop their practice. Inspection report children’s home: 2580303 4

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Inspection date Inspection type Inspection judgement

07/07/2021 Full Requires improvement to be good Inspection report children’s home: 2580303 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child. (Regulation 13 (1)(a)(b) (2)(c))

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Requirement Due date

In particular, the registered manager must ensure that staff complete training that is relevant to the specific needs of children in the home. 4 May 2022

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Recommendation

 The registered manager should ensure that the language staff use in their recording is reflective of the ethos of the home. The registered manager should also ensure that discussions with staff after incidents show the reflective nature of those conversations. (Guide to Children’s Homes Regulations, including the quality standards, page 62, paragraph 14.4) Inspection report children’s home: 2580303 6

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report children’s home: 2580303 7

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Karol Keenan, Social Care Inspector Inspection report children’s home: 2580303 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after , safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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