Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report for children's home: SC366112 1 SC366112 Registered provider: Reflexion Care Group Limited Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private company. It provides residential care for one child who has experienced adverse childhood experiences that have led to associated trauma and presenting complex behaviours.

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Information about this children’s home

The previous registered manager has recently left, and an interim manager is in charge of the home. The provider is in the process of recruiting a new manager.

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Inspection date: 14 March 2022

Date of last inspection: 14 December 2021

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Inspection date: 14 March 2022

Judgement at last inspection: requires improvement to be good

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Inspection date: 14 March 2022

Enforcement action since last inspection: none Inspection report for children's home: SC366112 2

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children and young people since the most recent full inspection

This home was judged requires improvement to be good at the last full inspection. At this interim inspection, Ofsted judged that it has sustained effectiveness.

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children and young people since the most recent full inspection

The registered manager has made some improvements to practice since the last inspection. As a result, three of the four requirements and the recommendation have been met. There have been improvements: the child is encouraged to attend education, and leaders, managers and staff respond appropriately to safeguarding concerns. The organisation has just created a permanent core staff group for the home. However, not all staff members were in place at the time of the inspection as they are undergoing recruitment checks.

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children and young people since the most recent full inspection

The manager and the staff have developed caring relationships with the child. The child talked positively about the relationships that she has with most of the core staff. However, the turnover of staff has undermined the sense of stability that the organisation strives to provide for children. This has led to a lack of consistency in staff setting boundaries. It has also meant that key-working sessions with the child have not been as regular or as often as they should be. In addition, there is a lack of integration between the staff group and the wider therapy team. This means that the child is not getting the regular support she needs to make progress with some of the more difficult areas of her life.

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children and young people since the most recent full inspection

There has been improved management oversight of both the conditions in the home and any safeguarding risks that may develop. However, there has been less managerial focus on processes that help to support and improve the quality of care in the home. For example, team meetings do not take place regularly. These are important to ensure consistency of care across the staff group and to challenge the staff when standards slip.

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children and young people since the most recent full inspection

The child’s educational needs are being well supported by staff. They support her with transport to and from school, encourage her attendance and go to meetings as needed. The child is making progress academically. The child’s physical health needs are being met and are appropriately monitored by staff.

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children and young people since the most recent full inspection

Staff understand and manage any risks relating to the child well, which promotes the child’s safety. This includes sharing information of concern and reviewing this with relevant professionals.

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children and young people since the most recent full inspection

Managers do not advocate strongly enough on the child’s behalf about her overall care plan. There is significant drift, which is impacting on the child’s sense of permanence, which should be more vigorously challenged. Inspection report for children's home: SC366112 3 The changes in staffing in the home have affected communication between the home and the child’s family. This means that the child’s family has not been informed of some incidents as they should have been. Staff do support the child to enjoy family time. They transport her to see family members and make arrangements for family members to visit. There is, however, a lack of a clear family- time plan from the child’s placing authority, which should be challenged by the manager of the home. Inspection report for children's home: SC366112 4

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Inspection date Inspection type Inspection judgement

14/12/2021 Full Requires improvement to be good 19/06/2019 Full Good 07/01/2019 Full Requires improvement to be good 19/02/2018 Full Good Inspection report for children's home: SC366112 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

if the registered person considers, or staff consider, a placing authority’s or relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans. (Regulation 5 (c))

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Requirement Due date

In particular, the registered person must escalate concerns regarding drift in the child’s care planning with the child’s placing authority. 30 April 2022

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans. (Regulation 11 (1)(a)(b)(c) (2)(a)(i))

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Requirement Due date

Specifically, the registered person must ensure that the child receives regular key-work sessions to support her with the difficulties she experiences. 30 April 2022 Inspection report for children's home: SC366112 6 The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the home’s workforce provides continuity of care for each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(e)(f))

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Requirement Due date

In particular, ensure that the new core group of staff work together to bring stability and continuity of care to the child and that managers facilitate regular staff meetings as part of developing the quality of care at the home. 30 April 2022

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: SC366112 7

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Nick Bennison, Social Care Inspector Inspection report for children's home: SC366112 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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