Children's Home run by Turning Point Care Limited in Enfield

Inspection report for children’s home - monitoring visit: SC010699 1 SC010699

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Monitoring visit Inspected under the social care common inspection framework

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Information about this children’s home

A private provider operates the home. The home provides care for up to five children with social and emotional difficulties.

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Information about this children’s home

The manager registered with Ofsted in May 2018.

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This monitoring visit

The home was judged as requires improvement to be good on 25 August 2021 and judged to have declined in effectiveness at an interim inspection on 16 December 2021. A monitoring visit was carried out on 19 January 2022 due to concerns relating to an increase in police callouts to the home and increasing concerns emerging from safeguarding notifications. The findings of the monitoring visit resulted in a restriction of accommodation notice being issued.

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This monitoring visit

At the time of this visit, one child was living at the home.

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This monitoring visit

There has been some progress made in response to the requirements raised at the last monitoring visit and the shortfalls identified in the restriction of accommodation notice. Some of the requirements, which were repeated requirements from the interim inspection, continue to not be met.

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This monitoring visit

Children’s case records continue to contain limited information and do not give a clear insight into children’s daily lives. Children’s records are not written in a way that is meaningful to them.

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This monitoring visit

The home’s bullying policy is not sufficiently robust. The bullying policy does not clearly identify all forms of bullying or intimidation and the response when any incidents of bullying are identified or suspected. Direct work with children relating to the impact of bullying is not evident and the rewards and sanctions policy is insufficiently linked to incidents of bullying. Inspection report for children’s home - monitoring visit: SC010699 2 The training matrix is incomplete and does not provide an up-to-date picture of the training that staff have undertaken. There is no evaluation evident of the current and future training needs for staff to help them to meet the needs of children.

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This monitoring visit

Progress is being made in the better recording of sanctions and the actions to be taken. However, the manager does not evaluate the effectiveness of sanctions. This does not demonstrate that sanctions are appropriate and making a difference to children’s behaviour.

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This monitoring visit

Risk assessments are now updated following any incidents. However, they do not clearly demonstrate the actions that staff should take to minimise any further risks to children. When assessments are updated, there is no effective system to ensure that all staff have reviewed them and are aware of the changes and actions they should take to protect children.

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This monitoring visit

The home’s safeguarding policy is out of date and refers to legislation which is no longer relevant. Furthermore, the policy does not identify safeguarding risks relating to exploitation or sufficiently identify behaviours which may be indicative of abuse or exploitation. There is a lack of focus on professional curiosity in the policy to help staff to understand and evaluate any potential or actual risks to children.

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This monitoring visit

While improvements in the frequency of supervision are evident, supervision does not have sufficient focus on staff’s work with children. Furthermore, supervision does not consider how staff can develop their skills to help them to understand and meet the needs of children.

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This monitoring visit

Leaders, managers and staff work well with partner agencies. Partners report positive, constructive collaborative working that helps to meet children’s needs. Improvements have been made to the decor of the home, and the home now presents as a more welcoming and homely environment.

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Recent inspection history

Inspection date Inspection type Inspection judgement 16/12/2021 Interim Declined in effectiveness 25/08/2021 Full Requires improvement to be good 30/10/2019 Full Requires improvement to be good 10/07/2019 Full Inadequate Inspection report for children’s home - monitoring visit: SC010699 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(d)(e))

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Requirement Due date

In particular, leaders and managers must ensure that all staff undertake the necessary training to fulfil their roles.

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Requirement Due date

This requirement was made at the last inspection and is restated. 5 April 2022

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— 5 April 2022 Inspection report for children’s home - monitoring visit: SC010699 4 that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(b))

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Requirement Due date

In particular, leaders and managers must ensure that children are reported missing from care in line with their care and safety plans.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home,

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Requirement Due date

if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

the individual is of integrity and good character;

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform;

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Requirement Due date

the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a)(b) (3)(a)(b)(c)(d))

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Requirement Due date

In particular, leaders and managers must ensure that staff recruitment files are complete in line with matters in Schedule 2. Namely, recent employer references and full employment histories, including a satisfactory explanation of any gaps in employment.

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Requirement Due date

This requirement was made at the last inspection and is restated. 5 April 2022 Inspection report for children’s home - monitoring visit: SC010699 5 The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(a)(b)(c))

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Requirement Due date

In particular, leaders and managers must ensure that staff supervision is undertaken in line with the home’s supervision policy.

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Requirement Due date

This requirement was made at the last inspection and is restated. 5 April 2022

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Requirement Due date

Schedule 4 sets out the other information that the registered person must keep in relation to a children’s home.

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Requirement Due date

maintain in the home the records in Schedule 4;

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Requirement Due date

ensure that the records are kept up to date; and

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Requirement Due date

retain the records for at least 15 years from the date of the last entry. (Regulation 37 (1) (2)(a)(b)(c))

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Requirement Due date

In particular, leaders and managers must ensure that children’s addresses prior to arrival at the home and their discharge addresses when they leave are recorded.

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Requirement Due date

This requirement was made at the last inspection and is restated. 5 April 2022

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Requirement Due date

The children’s views, wishes and feelings standard is that children receive care from staff who—

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Requirement Due date

develop positive relationships with them;

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Requirement Due date

engage with them; and 5 April 2022 Inspection report for children’s home - monitoring visit: SC010699 6 take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that an explanation is given to each child as soon as reasonably practicable after the child’s arrival about—

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Requirement Due date

how to make a complaint or representations in relation to the home or the care the child receives and how any such complaint or representations will be dealt with. (Regulation 7 (1)(a)(b)(c) (2)(d)(ii))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour;

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

de-escalate confrontations with or between children, or potentially violent behaviour by children;

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Requirement Due date

understand and communicate to children that bullying is unacceptable; and

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Requirement Due date

have the skills to recognise incidents or indications of bullying and how to deal with them. (Regulation 11 (1)(a)(b) (2)(a)(xi)(xii)(xiii)) 5 April 2022

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that staff— 5 April 2022 Inspection report for children’s home - monitoring visit: SC010699 7 assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm. (Regulation 12 (1) (2)(a)(i)(v)(b))

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home. (Regulation 14 (1)(a)(b)) 5 April 2022

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure (“the user”), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and 5 April 2022 Inspection report for children’s home - monitoring visit: SC010699 8 within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(b)(i)(ii)(c))

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Requirement Due date

In particular, sanctions must be recorded appropriately, children must have the opportunity to comment on sanctions used and the manager must evaluate the effectiveness of sanctions.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC010699 9

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Children’s home details

Responsible individual: Dawnette Legister

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Inspector

Andy Whippey, Social Care Inspector Inspection report for children’s home - monitoring visit: SC010699 10 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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