Children's Home run by Jigsaw Therapeutic Care Limited in Nottinghamshire

Inspection report for children’s home: 2490994 1 Registered provider: Jigsaw Therapeutic Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by an independent organisation. It can accommodate up to three children who present with emotional and/or behavioural difficulties. Children are aged between 10 and 17 at admission.

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Information about this children’s home

The experienced manager was registered in December 2021.

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Information about this children’s home

Due to COVID-19, at the request of the Secretary of State, we suspended all routine inspections of social care providers carried out under the social care common inspection framework (SCCIF) on 17 March 2020. We returned to routine SCCIF inspections on 12 April 2021.

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Information about this children’s home

We last visited this setting on 23 September 2020 to carry out an assurance visit. The report is published on the Ofsted website.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: declined in effectiveness

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2490994 2

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Inspection date Inspection type Inspection judgement

05/03/2020 Interim Declined in effectiveness 15/10/2019 Full Good Inspection report for children’s home: 2490994 3

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Overall experiences and progress of children and young people: good

Staff know children’s care needs very well. Staff show genuine care and respect for children. They want them to make progress in all areas of their lives. Relationships between children and staff are strong. They are built on trust. This means that children are more likely to share any concerns or worries they may have.

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Overall experiences and progress of children and young people: good

Children become healthier when they move to the home. For example, one child is supported to take responsibility for managing his own their own healthcare routines. This enables the child to become more confident and better prepared for independence.

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Overall experiences and progress of children and young people: good

Children are involved in all aspects of their own care planning. They are encouraged to attend review meetings, share their views, and set their own priorities. Sometimes, staff find innovative ways for children to express their views. As a result, children’s voices are heard, and they can shape decisions that affect them.

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Overall experiences and progress of children and young people: good

Children’s education outcomes improve. They are provided with a high level of support, particularly if they experience any barriers to learning. Information is shared effectively with education providers. When required, specialist help is sought. For example, the manager ensured that one child had a specialist therapeutic assessment in order to make sure that they received the right level of support at school.

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Overall experiences and progress of children and young people: good

Children are encouraged to develop their interests and hobbies. They attend youth clubs and meet socially with friends and peers. One child has a keen interest in playing pool. As a result, staff are supporting the child to develop a part of the home into a games area.

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How well children and young people are helped and protected: good

Leaders and managers ensure that risk assessments and care plans are regularly reviewed. This means that staff have clear, up to date guidance about what actions they must take to keep children safe.

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How well children and young people are helped and protected: good

Staff receive good-quality training in the safeguarding of children. Managers use staff supervision meetings well to test safeguarding knowledge and ensure that staff are able to respond confidently to safeguarding issues. This practice promotes the safety of children.

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How well children and young people are helped and protected: good

Staff have not had to resort to any physical interventions for any of the children currently living at this home. Staff are skilled in identifying triggers for behaviour and use de-escalation techniques well. Over time, children learn to manage their emotional responses in more appropriate, safer ways. Inspection report for children’s home: 2490994 4 Children have not gone missing from this home. This is because staff have developed strong and trusting relationships. Staff encourage them to share their concerns, and to speak up. As a result, children feel safe and do not want to leave the home without permission.

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How well children and young people are helped and protected: good

New staff are only recruited to this home following stringent background checks and vetting. This process has improved since the last inspection. As a result, the manager can be assured that children are only cared for by suitable staff.

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How well children and young people are helped and protected: good

Risk factors are fully assessed, and staff are proactive in minimising potential harm. When new risks or concerns emerge, managers work closely with relevant safeguarding agencies. This means that information is shared, and support can be put in place promptly.

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How well children and young people are helped and protected: good

The manager ensures that the procedure for the administration of medication is safe. Regular audits take place. Staff receive good-quality medicines training. There have been no errors or mistakes. This robust system means that children with complex healthcare needs are safer.

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The effectiveness of leaders and managers: good

The manager has been registered with Ofsted since December 2021. They bring a wide range of experience and skills. They are developing and strengthening their team. For example, a new deputy manager has been appointed. This additional management capacity will further enhance the overall leadership of the home.

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The effectiveness of leaders and managers: good

Staff receive regular and effective supervision. Staff say they feel well supported. Records of supervision are detailed. Training opportunities are wide ranging. When children come with specific care needs, specialist training is provided. When staff want to develop their careers at this home, this is actively encouraged by the delegation of additional responsibilities.

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The effectiveness of leaders and managers: good

Managers are good advocates for children. They have supported one child to make a complaint to another agency when the child was unhappy with the support they were provided. However, managers have not been proactive enough to ensure a quick resolution to this complaint. This means that the child may have reduced confidence to complain or challenge professionals in the future.

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The effectiveness of leaders and managers: good

Managers ensure that there are effective working arrangements with all agencies involved in children’s care. This means that children have access to information advice and services that they require. Agencies say that staff are child centred, that they are good advocates for children, and that they provide a good level of support.

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The effectiveness of leaders and managers: good

Managers have a scheme of quality assurance checks. These checks are regular and extensive. However, these have not been fully effective in identifying some minor shortfalls in practice. Inspection report for children’s home: 2490994 5

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Recommendations

 Staff should encourage children to share any concerns about their care or other matters as soon as they arise. Children must be able to take up issues or make a complaint with support and without fear that this will result in any adverse consequences. Regulation 39 sets out the requirements on the registered person to have a complaints procedure. Children must be aware of this procedure and be reminded of it as necessary. (‘Guide to children’s homes regulations, including the quality standards’, page 22, paragraph 4.13)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations, including the quality standards’. Inspection report for children’s home: 2490994 6

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Children’s home details

Registered provider: Jigsaw Therapeutic Care Limited

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Children’s home details

Registered provider address: Office 3B, New Winnings Court, Ormonde Drive, Denby Hall Business Park, Denby, Ripley DE5 8LE

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Inspector

Simon Hunter, Social Care Inspector Inspection report for children’s home: 2490994 7 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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