Children's home run by Phoenix Childcare Ltd in North Devon

Inspection report children's home: 1234374 1 Registered provider: Phoenix Childcare Ltd Interim inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home provides care for up to two children who may have emotional and/or behavioural care needs. It is part of a large organisation which operates children’s homes in the local area.

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Inspection date: 1 February 2022

Judgement at last inspection: requires improvement to be good

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Inspection date: 1 February 2022

Enforcement action since last inspection: none Inspection report children's home: 1234374 2

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children and young people since the most recent full inspection

This home was judged requires improvement to be good at the last full inspection. At this interim inspection, Ofsted judged that it has improved effectiveness.

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children and young people since the most recent full inspection

Since the last inspection, one child has remained in the home. He is flourishing in the care of the manager and staff. One professional stated, ‘He likes the staff and knows that they like him.’ The child has made friends in the neighbourhood. Staff make sure that he has plenty of activities and projects that keep him happy. There is evidence of this in photos around the home. He regularly attends school. Staff support him to keep in contact with his family and other special people in his life.

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children and young people since the most recent full inspection

The manager has successfully introduced another child into the home. The manager carefully considers each child’s individual needs to make sure that each child can thrive. He seeks therapeutic advice and support to help the children settle and live together in the home.

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children and young people since the most recent full inspection

Staff create a warm and friendly home for the children who live there. The porch entrance has been repainted and matches the high standard of décor throughout the house.

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children and young people since the most recent full inspection

Staff are committed to achieving the best outcomes for the children. Recently, the manager has recruited new staff to join the team. Leaders and managers identify that COVID-19 is one of the factors that has adversely affected staff’s resilience. It has meant that the staffing team around the children is not always consistent.

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children and young people since the most recent full inspection

Leaders and managers have increased the level of therapeutic support to staff. Staff have regular clinical supervision from the in-house clinical psychology team. This has positively affected their practice and how they look after the children. For example, staff involve one of the children in the development of therapeutic strategies to help him to manage his own behaviour. This has reduced the number of significant incidents where the child is at risk of harm.

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children and young people since the most recent full inspection

The manager and staff work with other professionals to make sure that the children are safe. For example, the manager invited a mental health professional to attend a team meeting to explain the background of one child’s life experiences. This increased their understanding of the child’s needs and how to care for her effectively.

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children and young people since the most recent full inspection

The manager has met the requirement and recommendations made at the previous inspection. Inspection report children's home: 1234374 3

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Inspection date Inspection type Inspection judgement

02/06/2021 Full Requires improvement to be good 29/01/2020 Full Good 26/02/2019 Interim Sustained effectiveness 11/06/2018 Full Good Inspection report children's home: 1234374 4

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Recommendation

 The registered person should ensure that staffing structures promote continuity of care for the children in the home. (‘Guide to the children’s home regulations, including the quality standards’, page 51, paragraph 10.1)

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Information about this inspection

This inspection focused on the effectiveness of the home and the progress and experiences of children and young people since the most recent full inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations, including the quality standards’. Inspection report children's home: 1234374 5

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Children’s home details

Registered provider: Phoenix Childcare Ltd

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Children’s home details

Registered provider address: Support Hub, Unit 5, Chinon Court, Lower Moor Way, Tiverton, Devon EX16 6SS

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Inspector

Justine Hosking, Social Care Inspector Inspection report children's home: 1234374 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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