Children's Home run by Cameron & Cooper Limited in Surrey

Inspection report for children’s home – monitoring visit: 1256973 1 Registered provider: Cameron & Cooper Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and run by a private organisation. It provides care for up to six children. According to the home’s statement of purpose, it caters for children who require therapeutic care and support.

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Information about this children’s home

The home has been without a registered manager since May 2019.

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This monitoring visit

This monitoring inspection took place due to Ofsted receiving several concerning notifications from the provider. A previous monitoring visit took place on 25 November 2021. Two requirements were set because of that visit and remain in place.

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This monitoring visit

The condition of the home has improved since the last monitoring visit. However, during the inspection, one child’s bedroom floor was cluttered with clothing and other personal belongings, including some chocolate advent calendars. This represents a potential trip hazard for the child as well as being unhygienic because food items were being stored on the floor. The inspector asked the provider to help the child to sort these issues out during the inspection.

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This monitoring visit

Another child’s room has some paint all over the wall from some Halloween-themed decorations. Although it is positive that children can decorate their rooms to their individual tastes, no consideration has been given to helping the child to have a blank canvas to complete further artwork now that Halloween has passed. Another child’s room has some unsightly patchwork and filler, which detracts from the otherwise homely touches in the room. Inspection report for children’s home – monitoring visit: 1256973 2 An incident occurred in November 2021, in which the home’s internet was disabled to discourage children from playing inappropriate online music. This was a measure which meant that all children, including those who were not involved in the incident, were prevented from enjoying their online activities.

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This monitoring visit

Children are encouraged to live together harmoniously but the responsible individual recognises that this is not always possible. This has led to one child moving from the home to a temporary provision. The responsible individual has liaised with the placing authority but there is the risk of drift, delay and uncertainty. No firm resolution to the child’s permanent placement has been established. Various meetings have been held and discussions with the social worker, independent reviewing officer and social work team manager are ongoing. However, the responsible individual has not escalated concerns to the placing authority, nor stressed the absolute urgency of the situation or the potential consequences for the child. Furthermore, the responsible individual has not ensured that the other children in the home have been adequately supported with understanding where the child went or the reasons why. This does not promote positive relationships between

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This monitoring visit

children, nor encourage a sense of attachment or security for children.

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This monitoring visit

There have been two medication errors in October 2021. Medical attention was sought on both occasions. The provider completed detailed reports into both incidents and all staff are up to date with their medication training. However, these incidents show that there are key failings in the home’s processes. There has been no formal review into these errors, so any learning has not been captured or acted upon.

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This monitoring visit

There has been no registered manager in the home for over two years. A new manager has now been appointed and has been in the role for around four weeks. To date, no application to register has been sent to Ofsted. There are many practice areas that need improving and the new manager is working to identify the priority issues. A key, and continuing, shortfall is staff supervision, which has not taken place with any regularity. This is a missed opportunity to ensure that staff are working consistently and that there are no concerns from the staff which need addressing. Inspection report for children’s home – monitoring visit: 1256973 3

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Inspection date Inspection type Inspection judgement

23/08/2021 Full Good 15/10/2019 Full Good 14/02/2019 Interim Declined in effectiveness 22/05/2018 Full Good Inspection report for children’s home – monitoring visit: 1256973 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children;

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Requirement Due date

use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

protect and promote each child’s welfare. (Regulation 6 (1)(a)(b) (2)(a)(b)(i)(ii)) 25 January 2022

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that the premises used for the purposes of the home are located so that children are effectively safeguarded;

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (1) (2)(c)(d)) 23 January 2022

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— 23 January 2022 Inspection report for children’s home – monitoring visit: 1256973 5 helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(h))

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Requirement Due date

*The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and have a positive experience of arriving at or moving on from the home. (Regulation 14 (1)(a)(b)) 23 January 2022

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Requirement Due date

No measure of control or discipline which is excessive, unreasonable or contrary to paragraph (2) may be used in relation to any child.

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Requirement Due date

The following measures may not be used to discipline any child—

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Requirement Due date

any measure involving punishing a group of children for the behaviour of an individual child. (Regulation 19 (1) (2)(j)) 23 January 2022

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Requirement Due date

The registered person must make arrangements for the handling, recording, safekeeping, safe administration and disposal of medicines received into the children’s home. (Regulation 23 (1)) 23 January 2022

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3). 25 January 2022 Inspection report for children’s home – monitoring visit: 1256973 6 The requirements are that—

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Requirement Due date

the individual is of integrity and good character;

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform;

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Requirement Due date

the individual is mentally and physically fit for the purposes of the work that the individual is to perform; and

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (2)(a)(b) (3)(a)(b)(c)(d))

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (4)(b)) 23 January 2022

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Requirement Due date

*These requirements are subject to a compliance notice.

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Recommendation

 The registered person should ensure that others play their role and deliver the high-quality support that is needed to children. This specifically refers to ensuring that any concerns about the placing authority are immediately raised with senior leaders in the authority. (‘Guide to the children’s homes regulations, including the quality standards’, page 11, paragraph 2.4)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home – monitoring visit: 1256973 7

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Children’s home details

Registered provider: Cameron & Cooper Limited

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Children’s home details

Registered provider address: Accord Accountants, 191–193 High Street, Hampton Hill TW12 1NL

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Inspector

Pete Hylton, Regulatory Inspection Manager Inspection report for children’s home – monitoring visit: 1256973 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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