Kaleidoscope Assessment Services

Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 1 Kaleidoscope Assessment Services Finsley House, Finsley Street, Briercliffe, Burnley, Lancashire BB10 2HN

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Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre provides accommodation for up to three families. The residential family centre is privately owned.

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Information about this residential family centre

Families access the centre at the direction of the court and/or the local authority for the purposes of assessment.

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Date of previous inspection: 12 June 2018

Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 2

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This monitoring visit

This visit was carried out to monitor the provider’s actions to meet two compliance notices and a requirement that were served following a monitoring visit on 15 November 2021.

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This monitoring visit

The first compliance notice was in relation to the poor quality of accommodation. The inspector toured the building and found that some necessary repairs had been addressed. For example, the bathroom radiator covers had been repaired, the boilers had been boxed in and windows had been sealed and cleaned. The inspector found that there was still black mould in some areas. No ventilation fans had been fitted to address the issue of moisture in the air, so the problem was ongoing. In one bathroom, the pipes still needed boxing in and the door of the gas meter was broken. One parent’s room was very cluttered, and this had not been addressed by staff.

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This monitoring visit

The manager had taken steps, such as devising feedback forms for residents, arranging residents’ meetings and the implementation of a daily maintenance log. These were to help the manager identify and oversee the completion of any required maintenance work. However, none of these steps have had the desired effect of improving the centre’s environment so that it provides a good standard of accommodation and facilities for the families. The manager does not have effective systems in place to monitor the centre’s environment and make good any identified shortfalls. As a result, the compliance notice has not been met and a further compliance notice has been issued with the same steps as the previous notice.

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This monitoring visit

The second compliance notice was in relation to the centre being managed with sufficient care, competence and skill. Leadership of the service is not effective. Internal monitoring requires significant improvement. Currently, new processes to monitor quality and safety across the service are not reviewed effectively by the leadership team. This means that necessary improvements are not identified. For example, a daily checklist relating to the environment had been implemented. However, there was no managerial oversight of the list which meant that issues had not been identified or acted upon. Some of the issues relating to the quality of the environment had been rectified and some were still to be addressed.

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This monitoring visit

The manager is not addressing staff conduct issues effectively. There is no evidence, or any audit trail, of supervision or action taken to improve staff conduct when conduct issues had been identified. As a result, the compliance notice has not been met and a further compliance notice has been issued.

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This monitoring visit

The inspector noted regulation 27, notice of absence, was now met, as the manager presented evidence that she had informed Ofsted about the absences while studying to be a social worker. Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 3 The other requirement made at the previous inspection, not subject to compliance, was not considered during this monitoring visit. This will remain in place until the centre’s next full inspection. Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The registered provider and the registered manager shall, having regard to the size of the residential family centre, the statement of purpose, and the number and needs of the residents, carry on or manage the centre (as the case may be) with sufficient care, competence and skill. (Regulation 8 (1))

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Requirement Due date

This specifically relates to ensuring that there is an effective procedure in place to monitor the safety and quality of the environment, facilities and equipment. Also, that poor practice or staff conduct matters are addressed swiftly and appropriately. 9 January 2022

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Requirement Due date

*Subject to regulation 4(6), the registered person shall not use premises for the purposes of a residential family centre unless—

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Requirement Due date

the premises are suitable for the purpose of achieving the aims and objectives set out in the statement of purpose.

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Requirement Due date

The registered person shall ensure that—

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Requirement Due date

the premises to be used as the residential family centre are of sound construction and kept in a good state of repair externally and internally;

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Requirement Due date

all parts of the residential family centre are kept clean and reasonably decorated. (Regulation 21 (1)(a) (2)(b)(c)) 9 January 2022

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Requirement Due date

keep under review and where appropriate revise the statement of purpose and resident’s guide; and 9 January 2022 Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 5 notify the Chief Inspector within 28 days of any such revision. (Regulation 4 (4)(a)(b))

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the residential family centre since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 6

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Residential family centre details

Registered provider: Kaleidoscope Assessment Services Limited

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Residential family centre details

Registered provider address: Finsley House, Finsley Street, Briercliffe, Burnley, Lancashire BB10 2HN

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Inspector

Claire Deary, Regulatory Inspection Manager Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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