Children's Home run by Care Haven (UK) Limited in Stockport

Inspection report for children’s home - monitoring visit: SC483828 1 SC483828 Registered provider: Care Haven (UK) Limited

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Information about this children’s home

This is a privately run children’s home. It provides care for up to five children. The provider states in its statement of purpose that it provides care for children who may have social and/or emotional difficulties.

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Information about this children’s home

The manager was registered with Ofsted in May 2020.

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Information about this children’s home

Due to COVID-19, at the request of the Secretary of State, we suspended all routine inspections of social care providers carried out under the social care common inspection framework (SCCIF) on 17 March 2020. We returned to routine SCIFF inspections on 12 April 2021.

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Information about this children’s home

We last visited this setting on 19 and 20 October 2021 to carry out a full inspection. The report is published on our website.

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This monitoring visit

This visit took place to monitor the actions taken by the provider in relation to compliance notices served on 22 October 2021. The notices were served against regulation 12, the protection of children standard, regulation 13, the leadership and management standard, and regulation 14, the care planning standard.

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This monitoring visit

Since the last inspection, the registered manager has been absent from work. He has decided to step down from his post and therefore the organisation is seeking to recruit an experienced registered manager. The provider’s area manager is managing the home in the interim.

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This monitoring visit

The leadership team has made progress to improve the quality of children’s risk management plans. Plans now reflect known and emerging risks to children and provide clear strategies for staff to follow to minimise these risks. The plans have been brought up to date with relevant information . They have been signed by staff to Inspection report for children’s home - monitoring visit: SC483828 2 demonstrate they are aware of the action they are to take to ensure that children are kept safe

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This monitoring visit

Risk management plans are in place for when children go missing from the home. Records of incidents demonstrate that staff are following the plans in place and are looking for children when they are missing from home. The area manager has demonstrated that she has had oversight of these records. Staff spoken to during this monitoring visit, were familiar with the plans in place and able to describe the steps they would take if a child was missing. Furthermore, children who have been missing from the home now have the opportunity to speak to someone independent on their return to the home.

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This monitoring visit

The leadership team has taken steps to ensure that fire safety in the home is improved. Internal fire doors now provide adequate protection in the event of a fire. Fire exits are accessible to children to ensure that they would be able to safely leave the home in the event of an emergency.

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This monitoring visit

Staff spoken to said that the area manager has been at the home frequently since the last inspection and that she is supportive. She is supported by a newly appointed deputy manager. Following the last visit, the area manager held a team meeting to share the findings of the inspection and the actions she is taking to address the shortfalls. The document for recording supervision and appraisals has been revised by the area manager; however, this is not yet embedded in practice.

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This monitoring visit

The area manager has ensured that newly recruited staff have completed relevant training for their role. A new system is in place for the recording of staff training. This gives the management team clear oversight of which training has been completed and the timescales in which any refreshers are required.

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This monitoring visit

The area manager has introduced systems to ensure that they have sufficient oversight of the home. Children’s files have been audited, with action plans in place to address any identified shortfalls. All children now have a local authority care plan on file.

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This monitoring visit

Improvements have been made to the home environment and cleanliness. Repairs have been made to children’s bedrooms, and they have chosen items to personalise their rooms. During the visit contractors were at the home decorating the hallway. Although there is further work planned in the home, the improvements made already have made the home a nicer place for children to live.

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This monitoring visit

A number of requirements were not explored as part of this monitoring visit and will be reviewed as part of the home’s next inspection. However, sufficient progress has been made for Ofsted to assess that the compliance notices have been met. Inspection report for children’s home - monitoring visit: SC483828 3

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Inspection date Inspection type Inspection judgement

19/10/2021 Full Inadequate 11/03/2020 Full Requires improvement to be good 28/11/2018 Full Good 31/01/2018 Interim Improved effectiveness Inspection report for children’s home - monitoring visit: SC483828 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

children can access all appropriate areas of the children’s home’s premises;

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Requirement Due date

any limitation placed on a child’s privacy or access to any area of the home’s premises—

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Requirement Due date

allows children as much freedom as is possible when balanced against the need to protect them and keep them safe. (Regulation 21 (b)(c)(ii)(iv))

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Requirement Due date

The registered person must ensure that children have access to all areas of their home and that doors are not routinely locked.

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Requirement Due date

This requirement was made at the last inspection and is restated. 21 January 2022

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2. (Regulation 32 (1) (3)(d))

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Requirement Due date

The registered person must ensure that full information is available in relation to each of the matters listed.

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Requirement Due date

This requirement was made at the last inspection and is restated. 21 January 2022

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Requirement Due date

The registered person must ensure that all employees— 21 January 2022 Inspection report for children’s home - monitoring visit: SC483828 5 receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(b)(c))

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Requirement Due date

The registered person must ensure that staff receive regular practice-based supervision and that their performance is appraised annually.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure ("the user"), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")—

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Requirement Due date

has spoken to the user about the measure;

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Requirement Due date

has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (3)(a)(ii)(v)(vi)(vii)(b)(i)(ii)(c)) 21 January 2022 Inspection report for children’s home - monitoring visit: SC483828 6 The registered person must ensure that all records of restraint are subject to scrutiny to ensure restraints are fair and proportionate, and all sanctions are evaluated for effectiveness.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 36 (1)(a)(b)(c))

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Requirement Due date

The registered person must ensure that children’s case records are kept up to date and signed by the author of the record.

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Requirement Due date

This requirement was made at the last inspection and is restated. 21 January 2022

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

an incident requiring police involvement occurs in relation to a child which the registered person considers to be serious;

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Requirement Due date

there is an allegation of abuse against the home or a person working there; and

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(b)(c)(e))

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Requirement Due date

The registered person must notify HMCI of any relevant incidents.

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Requirement Due date

This requirement was made at the last inspection and is restated. 21 January 2022 Inspection report for children’s home - monitoring visit: SC483828 7 In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children.

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Requirement Due date

The system referred to in paragraph (2) must provide for ascertaining and considering the opinions of children, their parents, placing authorities and staff. (Regulation 45 (2)(b)(c) (5))

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Requirement Due date

In particular, the registered person must review the quality of care in order to drive forward improvements in the home. This includes gaining feedback from stakeholders.

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Requirement Due date

This requirement was made at the last inspection and is restated. 21 January 2022

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: SC483828 8

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Children’s home details

Registered provider: Care Haven (UK) Limited

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Children’s home details

Registered provider address: Westminster House, 10 Westminster Road, Macclesfield, Cheshire SK10 1BX

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Children’s home details

Responsible individual: Patricia Swallow

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Inspector

Genevieve O’Reilly, Social Care Inspector Inspection report for children’s home - monitoring visit: SC483828 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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