Children's Home run by Phoenix Childcare Ltd in Somerset

Inspection report children’s home: 2632917 1 Registered provider: Phoenix Childcare Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care and accommodation for up to two children or young people who may have emotional and/or behavioural difficulties.

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Information about this children’s home

The home is operated by a private provider of education and care.

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Information about this children’s home

The registered manager has been in post since January 2021.

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Information about this children’s home

Due to COVID-19, at the request of the Secretary of State, we suspended all routine inspections of social care providers carried out under the social care common inspection framework (SCCIF) on 17 March 2020. We returned to routine SCCIF inspections on 12 April 2021.

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Information about this children’s home

We last visited this home on 14 September 2021 to carry out a monitoring visit. The report is published on the Ofsted website.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: inadequate Inspection report children’s home: 2632917 2

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Enforcement action since last inspection:

A monitoring visit took place on 14 September 2021 to review the progress made and to monitor the requirements. These requirements were served following shortfalls identified by the inspector at the home’s first inspection on 3 August 2021, which resulted in Ofsted suspending the home. The concerns were in relation to the leadership and management of the home and the safeguarding of the one child living in the home. Inspection report children’s home: 2632917 3

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Inspection date Inspection type Inspection judgement

03/08/2021 Full Inadequate Inspection report children’s home: 2632917 4

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improvement to be good

Since the home’s first full inspection on 3 August 2021 no children have lived in the home. A monitoring visit on 14 September 2021 recognised the good progress that the manager and her staff team had made to address the shortfalls.

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improvement to be good

During this time, the registered manager and her staff team have worked well together to redecorate some parts of the home and garden. This means children will live in a very comfortable and well-designed home. Time has been spent to make the garden a safe and playful environment.

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improvement to be good

The manager and staff have used this period to reflect on how best to utilise the provider’s therapeutic services. Records capture constructive discussions within the team that have led to the review of practice. This means that children who live in the home will have good access to art and play therapy and staff can feel better supported.

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improvement to be good

The inspector learned that the staff and the manager have used their time effectively while no children have been living in the home. By continuing to work across some of the provider’s children’s homes, the staff have remained up to date with their practice.

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improvement to be good

There have been no safeguarding incidents or incidents of concern since the previous inspection. However, where relevant, staff have continued to complete all necessary training. This ensures that all staff can respond to children when they are upset or worried.

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improvement to be good

The manager and staff team have worked together to review and revise templates used to record incidents. This will enable the staff to better capture the detail and how the child has been supported.

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improvement to be good

The inspector found the home environment to be safe and in a good decorative state.

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good

Despite no children living in the home since the full inspection in August 2021, the registered manager has continued, with her staff team, to work hard to ensure they are all ready to look after another child. The manager leads her team with enthusiasm and a dedication to improve the outcomes for children. Inspection report children’s home: 2632917 5 Team meetings are held regularly and provide the staff team with opportunities to come together and reflect on their learning and practice.

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good

The manager has provided the staff team with regular supervision. The inspector found minutes of the supervision sessions to be detailed and comprehensive. They evidence well the compassion shown and the support that the manager has provided to each member of staff during a very challenging period.

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good

Since the previous inspection, there have been a few staff changes. Recruitment continues, but remains a challenge. There is currently sufficient staff to look after one child.

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good

The inspector found no shortfalls following this inspection and can confirm that the manager, the staff team and the home are ready to look after a child. Inspection report children’s home: 2632917 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: 2632917 7

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Children’s home details

Registered provider: Phoenix Childcare Ltd

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Children’s home details

Registered provider address: Support Hub, Unit 5, Chinon Court, Lower Moor Way, Tiverton, Devon EX16 6SS

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Inspector

Linda Bond, Social Care Inspector Inspection report children’s home: 2632917 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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