Kaleidoscope Assessment Services

Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 1 Kaleidoscope Assessment Services Finsley House, Finsley Street, Briercliffe, Burnley, Lancashire BB10 2HN

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Monitoring visit Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre provides accommodation for up to three families at any one time. The residential family centre is privately owned.

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Information about this residential family centre

Families access the centre at the direction of the court and/or the local authority for the purposes of assessment.

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Inspection date: 15 November 2021

Date of previous inspection: 12 June 2018

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This monitoring visit

This visit was carried out due to concerns raised with Ofsted about the safety and quality of the environment and a parent’s poor experience at the centre.

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This monitoring visit

Several concerns were identified about the quality of accommodation during the inspection. Some areas require redecoration, such as grubby and stained walls. Some necessary repairs need to be addressed and are potentially dangerous. For example, there is a loose plug socket and protruding screw in one room, which staff said was ready for a family to move into.

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This monitoring visit

Records demonstrate that several people have previously raised concerns about their accommodation with staff. However, no action has been taken to respond to many of the issues raised. As a result, necessary improvements have not been made.

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This monitoring visit

A parent recently raised a formal complaint about the way a staff member had spoken to her. The complaint was recorded, and an investigation took place. Information gathered during the investigation substantiated some aspects of the parent’s complaint. However, the parent did not receive a satisfactory response or apology. Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 2 Despite the investigation indicating poor practice, this was not fully recognised or addressed. There is no evidence that the matter has been properly reviewed or that any learning has been identified to support improvements in practice. Furthermore, suitable supervision arrangements are not in place for the staff member.

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This monitoring visit

Internal monitoring requires significant improvement. Currently, processes to monitor quality and safety across the service are not effective. This means that necessary improvements are not identified or, on occasion, are identified but not addressed. For example, staff training records are not up to date and do not provide clear information. This means that shortfalls in training may not be recognised.

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This monitoring visit

Despite a requirement made at the last inspection, the manager has not provided Ofsted with an up-to-date statement of purpose. Failure to provide updated information impacts the regulator’s ability to monitor and therefore does not promote children’s welfare.

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This monitoring visit

Leadership of the service is not consistently effective. The registered manager has been away from the setting for several weeks but has not formally notified Ofsted about this. Shortfalls in monitoring, failure to respond to feedback or complaints, or ensure that lessons are learned from adverse incidents mean that the service is not developing or improving. Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

*The registered provider and the registered manager shall, having regard to the size of the residential family centre, the statement of purpose, and the number and needs of the residents, carry on or manage the centre (as the case may be) with sufficient care, competence and skill. (Regulation 8 (1))

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Requirement Due date

This requirement specifically relates to the need to ensure that: there is an effective procedure in place to monitor the safety and quality of the environment, facilities and equipment; appropriate action is taken in response to the views and concerns of people using the service; poor practice or staff conduct matters are addressed swiftly and appropriately; and all staff receive regular supervision. 12 December 2021

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Requirement Due date

*Subject to regulation 4(6), the registered person shall not use premises for the purposes of a residential family centre unless—

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Requirement Due date

the premises are suitable for the purpose of achieving the aims and objectives set out in the statement of purpose.

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Requirement Due date

The registered person shall ensure that—

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Requirement Due date

the premises to be used as the residential family centre are of sound construction and kept in a good state of repair externally and internally;

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Requirement Due date

all parts of the residential family centre are kept clean and reasonably decorated. (Regulation 21 (1)(a) (2)(b)(c)) 12 December 2021

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Requirement Due date

keep under review and where appropriate revise the statement of purpose and resident’s guide; and 12 December 2021 Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 4 notify the Commission within 28 days of any such revision. (Regulation 4 (4)(a)(b))

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Requirement Due date

proposes to be absent from the residential family centre for a continuous period of 28 days or more, the registered person shall give notice in writing to the Commission of the proposed absence.

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Requirement Due date

Except in the case of an emergency, the notice referred to in paragraph (1) shall be given at least 28 days before the proposed absence is to start, or within such shorter period as may be agreed with the Commission, and the notice shall specify—

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Requirement Due date

the length or expected length of the proposed absence;

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Requirement Due date

the arrangements which have been made for the running of the residential family centre during that absence;

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Requirement Due date

the name, address and qualifications of the person who will be responsible for the residential family centre during the absence; and

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Requirement Due date

in the case of the absence of the registered manager, the arrangements that have been, or are proposed to be, made for appointing another person to manage the residential family centre during that absence, including the proposed date by which the appointment is to be made. (Regulation 27 (1)(b) (2)(a)(b)(c)(d)(e)) 12 December 2021

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the residential family centre since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 5

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Residential family centre details

Registered provider: Kaleidoscope Assessment Services Limited

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Residential family centre details

Registered provider address: Finsley House, Finsley Street, Briercliffe, Burnley, Lancashire BB10 2HN

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Inspectors

Marie Cordingley, Social Care Inspector Emma Thornton, Social Care Inspector Inspection report for residential family centre - monitoring visit: Kaleidoscope Assessment Services 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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