Children's home run by Cambian Childcare Limited in Hammersmith and Fulham

Inspection report children's home: SC388991 1 SC388991 Registered provider: Cambian Childcare Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home provides care for up to two children who have social and/or emotional difficulties. The registered manager has completed the level 5 diploma in leadership and management. The manager has been registered with Ofsted since 2017. The home is privately owned. Due to COVID-19 (coronavirus), at the request of the Secretary of State, we suspended all routine inspections of social care providers on 17 March 2020.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 19 February 2020

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children's home: SC388991 2

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Inspection date Inspection type Inspection judgement

19/02/2020 Full Good 16/10/2018 Full Good 30/01/2018 Full Good 22/03/2017 Interim Sustained effectiveness Inspection report children's home: SC388991 3

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Overall experiences and progress of children and young people: good

Children enjoy positive relationships with staff. Staff offer individualised care to children and know them well. One child shared with inspectors that she feels cared for and that she can talk to staff if she is worried about anything. Observations during the inspection showed that staff are nurturing and attentive to children. This gives children a sense of belonging.

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Overall experiences and progress of children and young people: good

Children’s views are listened to by staff. Children can express their views in children’s meetings and through individual and regular direct work with staff. Children are supported to share their views in relation to food, activities, rewards and the home’s décor, and these are acted on. The registered manager reviews minutes of children’s meetings and will add his comments to what children have said. This personal touch makes children feel valued.

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Overall experiences and progress of children and young people: good

Staff work hard to ensure that children attend school provision that is suited to meet their individual needs. Staff liaise with teachers to make changes in timetables, and they have accessed additional support when needed, to help children to engage in their learning. There is good communication between staff and teachers, which ensures that when there are any issues, these are promptly addressed.

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Overall experiences and progress of children and young people: good

Children have range of positive experiences, and staff support them to pursue their interests and hobbies. One child took part in table tennis tournament and won. Another child has a passion for singing. Children have been on holiday with staff, and during this, they conquered their fear of heights by overcoming tree climbing obstacles. Such experiences help boost children’s confidence while they have fun.

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Overall experiences and progress of children and young people: good

Staff understand children’s individual abilities and skills. Staff work with children to help them develop life skills, such as washing clothes and cleaning. Staff have also supported one child to understand what she needs to do to keep safe in the community when she goes out on her own; this includes strategies such as maintaining regular contact with staff.

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Overall experiences and progress of children and young people: good

Children’s health needs are being met. Staff liaise well with specialist therapeutic agencies when needed. In addition, the registered manager and staff access support from the company’s in-house clinician. Staff and the registered manager use this resource well, and the guidance received enables staff to gain a better understanding of how to support children.

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Overall experiences and progress of children and young people: good

Staff support children to keep in touch with people who are important to them. For one child, the registered manager was able to develop a relationship with a parent, which helped the child to re-establish regular contact with their parent. Inspection report children's home: SC388991 4

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How well children and young people are helped and protected: good

Staff follow safeguarding procedures well. When incidents occur, staff ensure that they inform relevant partner agencies about what has happened. Risk assessments are reviewed and amended following incidents, to ensure that staff know what they need to do to keep children safe. Staff also undertake direct work with children. This helps children to understand concerns for their safety and welfare and think about different ways that they can manage their behaviour and stay safe.

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How well children and young people are helped and protected: good

When children struggle to manage their emotions, staff support them to share their thoughts and feelings. Staff recognise children’s triggers and respond to incidents with compassion and care. Staff follow procedures when children hurt themselves and ensure that relevant advice and support is sought. Staff undertake follow-up work with children to help them reflect and develop better self-soothing strategies.

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How well children and young people are helped and protected: good

Staff working in the home are recruited safely. This good practice ensures that adults working in the home are suitable to do so.

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How well children and young people are helped and protected: good

The home’s fire safety assessment is completed annually, and any actions identified are followed up by the manager. Regular fire evacuations take place at different times and locations, which helps children understand what they need to do to keep safe in the event of such an emergency.

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How well children and young people are helped and protected: good

Staff work with children by promoting positive behaviours through rewards and praise. This has led to a reduction of incidents for one child. Staff only use physical intervention as a last resort and such practices are rare. However, after one incident, staff were debriefed by the manager, who was also involved in the restraint, rather than someone independent. In addition, the restraint record did not accurately detail one of the restrictive measures used. As a result, oversight of restraint is not always thorough and effective.

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How well children and young people are helped and protected: good

The location risk assessment has been updated but does not contain all the relevant information about the local area. It does not include information about an alleyway adjacent to house, which leads to a park where risks relating to substance misuse are known. The absence of such information does not provide a holistic overview of the local area and the potential risks and vulnerabilities to children living in the home. In addition, possible control measures to address such risks are also not detailed in the assessment.

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The effectiveness of leaders and managers: good

The registered manager is experienced and qualified and has been managing the home for several years. He knows the children and staff team well.

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The effectiveness of leaders and managers: good

The well-established staff team is qualified and experienced. Staff informed the inspectors that working in the home is like being part of a family. A stable and happy staff team provides children with consistent care. Inspection report children's home: SC388991 5 Staff have access to good training opportunities. Team meetings are also used to reflect on practice and upskill staff. The in-house clinician regularly attends team meetings to go through a programme of therapeutic approaches. These ongoing learning and development opportunities promote understanding and good practice.

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The effectiveness of leaders and managers: good

The registered manager is organised and has good systems in place to monitor and review the service. One parent complaint, received through the independent visitor, was responded to well by the registered manager.

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The effectiveness of leaders and managers: good

Staff receive regular supervision. Records of supervision are good and show how staff are supported to be reflective in their practice.

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The effectiveness of leaders and managers: good

Professionals are positive about the care provided to children. Two social workers told the inspectors that staff and managers know the children well. One confirmed that when they have raised any issues with the registered manager, he listens and takes immediate and effective action. This gives relevant people confidence in the care the children receive. Inspection report children's home: SC388991 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate. (Regulation 35 (3)(a)(iv)(b)(i)(ii))

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Requirement Due date

In particular, ensure that full information is given about the restrictive measure used and that someone who was not involved in the incident debriefs staff about what happened. 30 November

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Requirement Due date

The registered person must review the appropriateness and suitability of the location of the premises used for the purposes of the children’s home at least once in each calendar year taking into account the requirement in regulation 12(2)(c) (the protection of children standard).

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Requirement Due date

When conducting the review, the registered person must consult, and take into account the views of, each relevant person. (Regulation 46 (1)(2))

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Requirement Due date

In particular, ensure that the review contains information about all known risks in the local area and sets out strategies to reduce these risks. 30 November Inspection report children's home: SC388991 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children's home: SC388991 8

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Children’s home details

Registered provider: Cambian Childcare Limited

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Children’s home details

Registered provider address: Cambian Childcare Limited, Metropolitan House, 3 Darkes Lane, Potters Bar, Hertfordshire EN6 1AG

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Inspectors

Shazana Jamal, Social Care Inspector Fiona Roche, Social Care Inspector Inspection report children's home: SC388991 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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