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Early years · Early years complaint outcome

Happy Jays

Inspected 5 Oct 2021 · URN EY549333

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Summary

No overall grade in this framework

What we read, and from where

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  • Inspection datesingle source

    5 Oct 2021

  • URN verified

    EY549333

Page 1 of 3
Page 1 of the report

Deep dive

What this report says

In plain English

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Tone of the report

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−20Mixedmore positive than 80% of reports of this type

In line with other reports of this type.

Praiseeffectivelyaccurate
Criticismconcerns

How the report reads, start to finish

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Findings positive critical

Strengths

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No standout praise found.

Concerns

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No strong criticism found.

Next steps

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What the report dwells on

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Anatomy of the report

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Pages
3
Words of findings
646
longer than usual (typical 281)
Reading level
Fairly hard
Flesch 50, typical 42
Average sentence
17 words
Next steps
1
typical 1
Hedged sentences
8%
“some”, “not always”, “most”…

Where the words go

Findings 100%

Full report text

Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage, which you can find at www.gov.uk/government/publications/early-years-foundation-stage-framework--2. If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

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Summary of outcome

On 13 August 2021, we received concerns that the provider was not meeting some of these requirements.

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Summary of outcome

On 19 August 2021, we carried out a regulatory visit. We found the provider was not meeting some of the requirements. We have issued actions for the provider to take. The provider will be able to give parents further information about this.

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Summary of outcome

ensure that all staff comply with the settings mobile phone policy

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Summary of outcome

ensure that staff-child ratios are maintained at all times to promote children's safety and staffs' wellbeing

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Summary of outcome

ensure that staff are deployed effectively to meet the needs of the children and provide adequate supervision of all children at all times. Inform parents and/or carers about staff deployment, and involve them in those decisions where relevant and practical to do so

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Summary of outcome

ensure that the daily record of children and staffs' hours of attendance is accurate and kept up to date.

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Summary of outcome

The provider responded to say that all staff have been retrained on the mobile phone policy and the manager checks that phones are stored correctly.

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Summary of outcome

Staff rotas are now prepared earlier and are reviewed by the managing director. Bank staff agency use has been extended and additional staff will also be made available from another setting.

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Summary of outcome

A staff deployment plan will be introduced alongside the staff rota and will also be reviewed by the managing director. Parents will be emailed information relating to staff deployment, any new staff and staff or key person changes, when these occur. The record of children and staffs attendance will be checked daily by the managing director to ensure it is accurate and kept up to date.

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Summary of outcome

However, on 15 and 23 September 2021, we again received concerns that the provider was not meeting some of the requirements.

p.2

Summary of outcome

On 4 October 2021, we carried out another regulatory visit. We found the provider had taken appropriate action to ensure that staff are deployed effectively and that staff-child ratios are maintained at all times. Also that the daily records of attendance are kept up to date. The provider and manager also ensure that staff adhere to the mobile phone policy. We also found however, that the provider was not meeting another requirement.

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Summary of outcome

We have issued an action for the provider to take. The provider will be able to give parents further information about this. The provider is still registered with Ofsted.

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Summary of outcome

ensure you provide the following information for parents and carers, including for parents and carers who do not access the settings electronic system:

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Summary of outcome

n how the EYFS is being delivered in the setting, and how parents and/or carers can access more information

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Summary of outcome

n the range and type of activities and experiences provided for children, the daily routines of the setting, and how parents and carers can share learning at home

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Summary of outcome

n the name of their child's key person and the key person role

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Summary of outcome

n details of their child's progress and development.

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Summary of outcome

The provider responded to state they now share the above information with parents through different means, such as an information leaflet and links to further literature, an information pack and emails. Also that they share information on display boards, via electronic accounts and through discussions between parents and key persons. We are satisfied with the action taken by the provider.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements. We publish details of complaints on our website for a period of five years.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .

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