Children's home run by One To One Crisis Intervention Ltd in Teignbridge

Inspection report children’s home: SC003884 1 SC003884 Registered provider: One To One Crisis Intervention Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home provides care for one child who may have some behavioural and/or emotional needs. It is part of a small organisation.

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Information about this children’s home

The manager in post registered with Ofsted in February 2020.

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Information about this children’s home

Due to COVID-19 (coronavirus), at the request of the Secretary of State, we suspended all routine inspections of social care providers on 17 March 2020.

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Information about this children’s home

We last visited this setting on 8 October 2020 to carry out a monitoring visit. The report is published on the Ofsted website.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: Requires improvement to be good

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good

Enforcement action since last inspection: None Inspection report children’s home: SC003884 2

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Inspection date Inspection type Inspection judgement

21/05/2019 Full Requires improvement to be good 27/02/2019 Interim Sustained effectiveness 26/04/2018 Full Good 04/10/2017 Full Requires improvement to be good Inspection report children’s home: SC003884 3

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Overall experiences and progress of children and young people: good

The child who is living in the home is making significant progress. The trusting relationship he has with staff is forming the basis from which he is making progress. The child is confident to take responsibility for daily activities. He is fully involved with helping to pack up to move to a new house and he has designed his new bedroom. He is flourishing from being part of everyday family life.

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Overall experiences and progress of children and young people: good

Staff are strong advocates for the child. For example, the manager does not accept the outcomes of the child’s historical assessments. She expects professionals to carry out an up-to-date assessment of the child’s needs. The manager and staff check and adapt their approach to how they look after the child, helping him to interact appropriately with others and to develop positive and healthy relationships.

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Overall experiences and progress of children and young people: good

The manager and staff know the child very well. The child’s bedtime routine has improved since he has stopped taking long-term medication following an effective intervention from the manager. The child is rightly proud of his achievements and says, ‘I’m a proper grown-up now.’

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Overall experiences and progress of children and young people: good

The manager is ambitious for the child’s future. Staff have successfully found the right school for the child after he had a long time without formal education. The child’s end of year school report shows that he is making good progress.

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Overall experiences and progress of children and young people: good

Staff support the child to have fun and to lead an active life. They take him to activities which build his confidence and reduce his anxieties as he is channelling his energy positively. The child is learning to cook. This has helped him to develop a healthy attitude towards food so that he now feels comfortable to eat in public places.

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How well children and young people are helped and protected: good

The child trusts the staff and knows that they help him to stay safe. Staff have put in place communication and language strategies to help the child understand what effect his behaviour has on other people.

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How well children and young people are helped and protected: good

Staff have been creative in their response to meeting the child’s needs. The manager changed the staff rota to introduce more male staff, which has reduced the frequency of the child’s aggressive behaviour. Physical intervention is only used when necessary to keep the child or others safe. However, records do not always document the events leading up to the need for a physical intervention.

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How well children and young people are helped and protected: good

Risk assessments are of good quality and provide an accurate picture of the child’s needs and how any potential risks are to be safely managed and reduced. Inspection report children’s home: SC003884 4 The rigorous approach to safer recruitment ensures that only suitable people are employed in the home.

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The effectiveness of leaders and managers: good

The manager has high expectations for the child and wants him to achieve in all aspects of his life. She is an experienced manager and provides strong leadership and support to the staff, who comment positively about her leadership.

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The effectiveness of leaders and managers: good

The manager carefully evaluates the performance of the home. As a result, she accurately understands the strengths and weaknesses of the home and this is reflected in the development plan. The child understands his care plan and is actively involved in the planning for his future.

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The effectiveness of leaders and managers: good

The manager provides good support to staff. The induction process and regular reflective supervision sessions help staff to understand and meet the child’s needs. Staff listen to the child and reflect on what is working for him at weekly team meetings. They provide support for one another.

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The effectiveness of leaders and managers: good

The manager finds effective support and scrutiny from the senior management team, the independent person and a consultant to maintain focus on the child’s development. It is a measure of success that the child is coping so well with the prospective house move. Inspection report children’s home: SC003884 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must prepare and implement a policy (“the behaviour management policy”) which sets out— how appropriate behaviour is to be promoted in the children’s home; and the measures of control, discipline and restraint which may be used in relation to children in the home. The registered person must ensure that— within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes— details of the child’s behaviour leading to the use of the measure; details of any methods used or steps taken to avoid the need to use the measure; the effectiveness and any consequences of the use of the measure. (Regulation 35 (1)(a)(b) (3)(a)(ii)(v)(vii)) 10 September 2021

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC003884 6

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Children’s home details

Registered provider: One To One Crisis Intervention Ltd

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Children’s home details

Registered provider address: 5 Newton Road, Kingsteignton, Newton Abbot, Devon TQ12 3AL

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Inspector(s)

Justine Hosking, Social Care Inspector Tina Maddison, Social Care Inspector Inspection report children’s home: SC003884 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector(s)

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Inspector(s)

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Inspector(s)

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