Children's home run by Phoenix Childcare Ltd

Inspection report children's home: 2573614 1 Registered provider: Phoenix Learning & Care Holdings Limited Full inspection Inspected under the social care common inspection framework

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Information about this children's home

The home is operated by a private provider of education and social care and was registered in March 2020. The home provides care and accommodation for up to two children. The provider states in their statement of purpose that they provide care for children with social, emotional or behavioural difficulties.

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Information about this children's home

The registered manager has been in post since November 2020.

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Information about this children's home

There is currently one young person living in the home.

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Information about this children's home

Due to COVID-19 (coronavirus), at the request of the Secretary of State, we suspended all routine inspections of social care providers on 17 March 2020.

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Information about this children's home

We last visited this setting on 19 January 2021 to carry out an assurance visit. The report is published on the Ofsted website.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers outstanding

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good

The children's home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report children's home: 2573614 2

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Recent inspection history

Not previously inspected. Inspection report children's home: 2573614 3

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Overall experiences and progress of children and young people: good

The one child that lives here, is provided with a home that is safe and very homely, with space to grow and develop. Staff have paid attention to detail in respect of furnishings and design, which means that there is personalised space that the child is proud of and that very much reflects her individuality.

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Overall experiences and progress of children and young people: good

The staff ensure that there are a variety of opportunities on a day-to-day basis for the child to learn, meet friends and have fun. Staff demonstrate an excellent understanding of the child’s likes and together they design structured, well-planned activities.

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Overall experiences and progress of children and young people: good

Since the child has lived at the home their attendance at school has been excellent. Staff understand that education comes in many guises and ensure that there is learning from each planned activity. A representative from the child’s school told the inspector that the child’s progress at school since living at the home has been ‘excellent’.

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Overall experiences and progress of children and young people: good

The child is doing well because she has developed a good sense of belonging and permanence in this home. The staff maintain clear, consistent and appropriate boundaries. This has helped her to develop confidence in the staff and to form positive attachments.

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How well children and young people are helped and protected: good

Staff provide the child with a safe place to live. They have a good understanding of her needs and use well-written and clear risk assessments to support the child’s safety inside and outside of the home.

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How well children and young people are helped and protected: good

The manager and staff have an excellent understanding of the child’s therapeutic needs. Collaborative working with social workers and a clinical psychologist results in behaviour and care plans that are informed by current research. Structured and personalised responses mean that challenging behaviours are reducing, allegations are managed well, and the child is gradually learning how to manage their anxieties and worries.

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How well children and young people are helped and protected: good

Time is used creatively by the staff to help the child to understand how to keep themselves safe and how to better understand their feelings when they are worried or when change takes place. This leads to compassionate, proportionate and warm responses from staff, resulting in the child learning from their experiences.

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How well children and young people are helped and protected: good

Staff ensure that the use of physical intervention to manage behaviour is kept to a minimum. However, when it does happen, staff are proactive in their responses. They follow protocol and report to all relevant agencies in a timely manner. Inspection report children's home: 2573614 4

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The effectiveness of leaders and managers: outstanding

The manager is passionate and inspirational. He knows his staff team well and his enthusiasm infects the staff team, who share his passion for achieving the best outcomes for children. As a qualified social worker, the manager promotes embedded learning using his own experience, skills and knowledge.

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The effectiveness of leaders and managers: outstanding

Through the provision and implementation of learning from carefully selected training, staff have gained the skills to meet the child’s very complex needs. Furthermore, the manager promotes embedded learning using team reflection after staff have attended training. As a result, the child has made significant progress in all areas since living in the home.

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The effectiveness of leaders and managers: outstanding

The manager provides staff with regular and effective supervision. This is in addition to monthly meetings where the manager recognises the positive work of the staff. Staff were overwhelmingly positive about the support they receive from the manager. Staff feel supported, valued and motivated as a result.

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The effectiveness of leaders and managers: outstanding

The manager uses a range of tools to closely monitor the home and the progress of the child. In particular, the manager and staff have produced a tool to capture the sleep patterns of the child, enabling them to track and monitor events that could impact on the child’s sleep and related behaviours.

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The effectiveness of leaders and managers: outstanding

The manager makes excellent use of feedback from independent professionals and all professionals spoken with rated highly the leadership and management of the home. Inspection report children's home: 2573614 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the 'Social care common inspection framework'. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the 'Guide to the children's homes regulations including the quality standards'. Inspection report children's home: 2573614 6

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Children's home details

Registered provider: Phoenix Learning & Care Holdings Limited

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Children's home details

Registered provider address: Unit 5, Chinon Court, Lower Moor Way, Tiverton EX16 6SS

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Inspector

Linda Bond, Social Care Inspector Inspection report children's home: 2573614 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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