Bright Horizons Chiswick Park Day Nursery and Preschool

Summary of outcome

Her Majesty's Chief Inspector of Education, Children's Services and Skills is leading Ofsted's work into how regulated early years and childcare providers in England have delivered child- centred practice and care, within the context of the restrictions placed on society during the COVID-19 (coronavirus) pandemic.

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Summary of outcome

All early years providers must meet the legal requirements in the Statutory framework for the early years foundation stage https://www.gov.uk/government/publications/early-years- foundation-stage-framework--2 If we find that a provider is not meeting the requirements, we can take action to ensure they put matters right.

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Summary of outcome

On 14 May 2021, we received concerns that the provider was not meeting some of these requirements.

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Summary of outcome

On 4 and 11 June, we carried out regulatory telephone calls. We found the provider was not meeting some of the requirements. We have issued actions for the provider to take. This is a legal notice that requires the provider to take the actions below within the timescales set out.

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Summary of outcome

n establish more-effective partnerships with parents and other settings that children attend, to create a two-way flow of information about children's learning and development

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Summary of outcome

n keep records for each child, including full name; date of birth; name and address of every parent and/or carer who (and information about any other person who has parental responsibility for the child); which parent(s) and/or carer(s) the child normally lives with; and emergency contact details for parents and/or carers

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Summary of outcome

n ensure that all parents with parental responsibility are given access to all records and information relating to their child

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Summary of outcome

On 12 July 2021, the provider responded the actions set.

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Summary of outcome

We found that the provider has taken steps to ensure that information in relation to children attending other settings is in place and that parents are consulted regarding this. Procedures for information sharing with other settings are now in place.

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Summary of outcome

Procedures for information and record sharing in relation to parents with parental responsibility have been reviewed and strengthened.

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Summary of outcome

Children's files have been reviewed to ensure all information is available and accurate. A reflective practice session was held with all staff to ensure that robust information gathering is recognised as an important part of meeting each child's needs.

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Summary of outcome

We are satisfied the provider has met the safeguarding and welfare actions raised.

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Summary of outcome

The provider is still registered with Ofsted.

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Publication of complaints

We publish details of complaints made against childminders, home childcarers and childcare providers where we or the provider have taken action in order to meet legal requirements.

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Publication of complaints

We publish details of complaints on our website for a period of five years.

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Publication of complaints

For further information about the complaints process please view the Concerns and complaints about childminders and childcare providers leaflet .

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