Children's Home run by Break Charity in Cambridgeshire

Inspection report children’s home: SC439153 1 SC439153

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Inspected under the social care common inspection framework

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Information about this children’s home

This charity-run home provides care for up to four children who may have experienced neglect, abuse or trauma along with family and placement breakdowns.

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Information about this children’s home

The registered manager left in October 2020.

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Information about this children’s home

Due to COVID-19 (coronavirus), at the request of the Secretary of State, we suspended all routine inspections of social care providers on 17 March 2020.

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Information about this children’s home

We last visited this home on 2 December 2020 to carry out an assurance visit. The report is published on our website.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers inadequate

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: good

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requires improvement to be good

Enforcement action since last inspection: none Inspection report children’s home: SC439153 2

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Inspection date Inspection type Inspection judgement

01/10/2019 Full Good 26/06/2019 Full Inadequate 20/02/2019 Full Requires improvement to be good 17/07/2017 Full Good Inspection report children’s home: SC439153 3

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improvement to be good

There are serious concerns about the management and oversight of the home. Several incidents have not been managed well. However, the children have recently settled and are not unsafe. There are currently four children living at the home. Since April 2020, four children have moved into the home and one child has left in an unplanned way.

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improvement to be good

The home has been without a registered manager for six months. Since December 2020, 11 of the staff have left, leaving an inexperienced staff team that is supported by agency staff. Despite this, two new children have moved into the home. The staff team does not have the relevant skills or training to manage one child’s needs. One child was moved recently to this home from another home that is owned by the organisation. At that time, there were very few staff at this home and the children were unsettled. The responsible individual justified moving another child into the home because the staff from the child’s previous home would accompany them to this home. This did not fully materialise and left a depleted and inexperienced staff team caring for four children. The children have been unsettled by the arrival of the two new children and the frequent changes to the staff team.

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improvement to be good

The staff try to plan and coordinate the children’s care. However, there is a lack of organisation and communication. Some staff are working tirelessly to manage multiple tasks, but new staff are not being given enough direction or guidance. This has resulted in an important letter about a child’s mental health being mislaid, a child’s family visit being forgotten, and a medication error not being communicated to the school.

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improvement to be good

Three of the children attend school. Generally, the staff and the daily routine support the children’s school attendance, although the routine can lack organisation. Staff prepared a child who requires routine-based care for school on a day when the school was closed. Children’s attendance has suffered recently, and a child who is new to the home has no education or vocational or college provision.

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improvement to be good

The staff have not maintained the garden to a reasonable standard. The enclosed rear garden is overgrown, untidy and littered in parts. There is hardcore rubble lying around and the trampoline is very worn. The overdue garden maintenance was identified previously as a shortfall. However, the garden landscaping plans have been delayed because of restrictions related to the COVID-19 pandemic. The garden has been neglected by the staff, and this does not provide a pleasant outdoor space for children.

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improvement to be good

The children have strong relationships with the few remaining core staff. The deputy manager and housekeeper have strived to provide some continuity to the children during the staff changes. Inspection report children’s home: SC439153 4 Children are encouraged and supported to gain independent living skills, such as shopping, budgeting and cooking.

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improvement to be good

The housekeeper maintains a clean and welcoming environment inside the well- appointed house. The children and staff eat around the table and enjoy meals, which the children are encouraged to choose.

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improvement to be good

Risk management plans do not contain current information to help the staff mitigate against risks to the children. Recent concerns about internet safety are not included in the children’s risk assessments. Despite known concerns about children’s access to the internet, there are no strategies to monitor the sites that the children access. This makes the children who have internet access extremely vulnerable.

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improvement to be good

The staff do not always report or record safeguarding concerns properly. Although concerns are shared verbally, they do not link to updated strategies and risk management plans to reduce the risks to children.

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improvement to be good

The communication systems and handover of information are not effective. Consequently, a device was purchased by staff for a child before any safety measures were considered. Following this purchase, concerns about the unsafe use of the device were reported by the staff and the school. Despite these concerns being noted, to date, no actions have been agreed to monitor or check this device.

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improvement to be good

The staff have failed to identify items that pose a potential risk to the children. There are several hazards in the garden. These include bricks, broken patio slabs and rubble. This is despite recent incidents in which the staff have called the police to manage children’s behaviour.

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improvement to be good

The staff supervise children closely and generally provide a protective presence and reassure children. Despite this, there have been several incidents of bullying. On some occasions, staff have followed the incident up and on others there have been no further actions or oversight.

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improvement to be good

Children rarely leave the home without agreement. One child has settled after an initial adjustment period. The overall number of incidents has reduced. The staff rarely use any form of physical restraint and work on a model of reinforcing the children’s positive behaviour.

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The effectiveness of leaders and managers: inadequate

The management and oversight of the home are ineffective and fail to provide the children with consistent care or adequate safeguards. In the absence of a registered manager, the management cover has failed to provide clear leadership or direction to the staff. This shortfall has been exacerbated by the challenges of COVID-19 restrictions. Inspection report children’s home: SC439153 5 The registered manager left in October 2020 and a manager was quickly appointed. This provided a period of stability. A child was assessed as a suitable match for the home and moved in. Specific staff training to support the child was delayed due to the COVID-19 pandemic. The child’s admission caused concern among the staff team and since then several staff and the acting manager have resigned.

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The effectiveness of leaders and managers: inadequate

The turnover of staff is high. New staff, agency staff and staff from other homes owned by the organisation have filled in when there have been staff shortages. However, the staffing arrangements are not adequate. New staff are left alone overnight with agency staff without any risk assessment of this arrangement. A new member of staff was alone with two children while an agency member of staff took a child to school. A member of staff from another home who had never worked at this home was left with an agency member of staff late at night. An incident occurred with a child who specifically requires routine-based care and skilled staff. The staff were unable to de-escalate the child’s behaviour. The staff locked themselves in the office and called the police. The police presence increased the child’s anxiety. The police expressed their concerns about the management of the incident. These staffing arrangements do not provide safe levels of supervision or

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The effectiveness of leaders and managers: inadequate

There are new staff who have not had safeguarding training. Most of the staff are not trained in managing children with autism spectrum conditions. A lack of communication and organisation directly affects the children’s care and leads to a failure to provide effective safeguards.

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The effectiveness of leaders and managers: inadequate

The staff team meeting minutes show that a number of staff are concerned about taking new children without the staff to care for them. The senior managers have moved a fourth child to the home without listening to the staff or prioritising the care of the children already living at the home.

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The effectiveness of leaders and managers: inadequate

Some staff have had supervision, but there are gaps in this supervision. One new member of staff has had one supervision in eight weeks and a minimal induction. Due to staff shortages, group supervision has been provided. This does not give staff the chance to discuss their well-being or receive individual support.

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The effectiveness of leaders and managers: inadequate

There are numerous managerial monitoring tasks that have not been kept up to date. The records of bullying and safeguarding incidents, and risk assessments, have not been checked. These records are not current. Some identified actions have not been followed through and one record made a long reference to the wrong child. The environment is not checked for hazards. These shortfalls highlight the absence of managerial monitoring and oversight.

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The effectiveness of leaders and managers: inadequate

The independent visitor has combined a blended approach to monthly visits that include a short visit to the home. The reports fail to include any feedback from parents and the last report failed to identify any actions. These reports are not driving improvement to the children’s care. Inspection report children’s home: SC439153 6 The home’s new electric recording system is not being used competently by all the staff. There is a lack of training and support for staff in using this system. Consequently, some of the records are disorganised. The manager and staff work collaboratively with social workers and other professionals. However, external professionals generally lack confidence in the service. The staff are reactive and fail to identify safe strategies to reduce children’s risks. Overall, children’s care is not organised effectively, and the staff team is inconsistent, and this has unsettled the children.

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The effectiveness of leaders and managers: inadequate

Inspection report children’s home: SC439153 7

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm; and

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health. (Regulation 12 (1) (2)(a)(i)(iii)(v)(b)(d))

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Requirement Due date

improve the detail and quality of the children’s risk assessments;

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Requirement Due date

implement an effective system to assess the potential admission of children into the home to understand the combined risks of children living together; 31 May 2021 Inspection report children’s home: SC439153 8 ensure that staff have training in safeguarding children and understand their responsibilities to record concerns; and

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Requirement Due date

ensure that potential hazards, such as bricks and broken patio slabs and rubble, are removed from the garden.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and promotes their welfare.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(d)(e))

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Requirement Due date

ensure that the combined experience of staff on shift provides safe supervision;

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Requirement Due date

that new staff and agency staff are not left in sole charge of the home;

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Requirement Due date

improve the communication systems at the home; and

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Requirement Due date

ensure that all staff have training to meet the children’s individual needs, such as autism spectrum conditions. 31 May 2021

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— 31 May 2021 Inspection report children’s home: SC439153 9 helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home; use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(c)(f)(h))

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Requirement Due date

In particular, the registered provider should use monitoring and review systems to analyse and evaluate serious incidents and take necessary action to keep children safe.

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development; and

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (4)(a)(b)) 31 May 2021

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Requirement Due date

When the independent person is carrying out a visit, the registered person must help the independent person—

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Requirement Due date

if they consent, to interview in private such of the children, their parents, relatives and persons working at the home as the independent person requires.

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Requirement Due date

The independent person’s report may recommend actions that the registered person may take in relation to the home and timescales within which the registered person must consider whether or not to take those actions. (Regulation 44 (2)(a) (5)) 30 June 2021

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Recommendations

 The registered person should ensure that the staff are familiar with the home’s policies on record-keeping and understand the importance of careful, objective, and clear recording. (‘Guide to the children’s homes regulations including the quality standards’, page 62, paragraph 14.4) Inspection report children’s home: SC439153 10

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the ‘Social care common inspection framework’. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the children’s homes regulations including the quality standards’. Inspection report children’s home: SC439153 11

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Children’s home details

Registered provider address: Schofield House, 1 Spar Road, Norwich, Norfolk NR6 6BX

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Inspector

Deirdra Keating, Social Care Inspector Inspection report children’s home: SC439153 12 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 1231 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted Inspection report children’s home: SC439153 13 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 1231 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 1231 E: enquiries@ofsted.gov.uk Inspection report children’s home: SC439153 14 W: www.gov.uk/ofsted

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Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 1231 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

Store Street Manchester M1 2WD Inspection report children’s home: SC439153 15 T: 0300 123 1231 Textphone: 0161 618 1231 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 1231 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted Inspection report children’s home: SC439153 16 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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p.16

Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 1231 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted Inspection report children’s home: SC439153 17 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 1231 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.17

Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.17

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

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Inspector

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Inspector

Store Street Inspection report children’s home: SC439153 18 Manchester M1 2WD

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Inspector

T: 0300 123 1231 Textphone: 0161 618 1231 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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Inspector

to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.18

Inspector

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p.18

Inspector

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Inspector

T: 0300 123 1231 Textphone: 0161 618 1231 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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